My Review Of Tri-County Toyota:
We had an incredibly positive experience with this dealership. I was initially linked with them via the Costco Auto Program. Rick was prompt in his initial email to help, and Bob followed up as well. Rick was very personable and helpful on the phone during initial calls, and the dealership had inventory that seemed to fit our needs, so we decided to visit.
My wife and I were browsing with our two sons, 1 and 3 years old. The play area was a godsend in helping keep the boys at bay while we took our test drives, and the staff was helpful with the boys and never made us feel that we needed to leave because the boys were a problem(huge point to make, since we would have left immediately if it seemed like we couldn't manage the boys and being thoughtful about this huge decision for us).
The play area room became Rick's makeshift "office" and he was incredibly patient, friendly, comforting and knowledgeable throughout the "plan B" experience.
When the timing was getting later but my wife inquired about an alternate vehicle, we never felt we were putting anyone off in making the request, even as the boys had a few louder moments as their normal bed time had passed.
When the details of finances were being discussed, we felt we were being treated fairly through discussions/ questions/ requests for added details and financing options.
Finally, Bob and Rick were able to work with us in getting the payment to an amount we (and our budget) could feel ok about.
Part of me, of course, will wonder if I could have been a more shrewd negotiator and squeezed a better deal out of the process... but you will find no "buyer's remorse" here. We feel we purchased a quality vehicle for a fair price from people/a business that we feel we can trust to be there for us through the hopefully many years to come in owning this vehicle.
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3/14/2013 12:45:10 PM
Jason, thank you so much for the incredible review. We appreciate you letting us know what a great job Rick did in helping you find the vehicle that was right for your family and how much you enjoyed your experience here and the play area for your kids. We try our best to make all of our customers feel welcome and try to accommodate their needs. We understand what an important decision car buying is and we will try to do everything in our power to make it a simple decision for you. We will be sure to pass on the review to Bob and Rick and we also look forward to continuing to work with you for many years to come. Welcome to the Tri County Toyota Family! Sincerely, Pete Paznokas- Operations Manager.