Bob Knott at Prestige Volvo

Bob Knott

Bob Knott

Bob Knott


Service Advisor
Prestige Volvo

Prestige Volvo

285 State Route 10
East Hanover, New Jersey 07936

(973) 884-2400

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TaylorJazz
4/30/2013 10:37:45 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Prestige Volvo :

My service expereince was very pleasant. The waiting room was great and the pesonal care and service I received was great as well. No complaints.

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Jayson452
4/24/2013 8:51:55 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott
Lindsey MastroianniLindsey Mastroianni

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    N/A

  • Overall Score:

    5.0

My Review Of Prestige Volvo :

Having my XC90 serviced at Prestige Volvo is always a pleasure. From the intial call and Lindsey setting up the appointment to working with Bob when I get there. I always know my car is in good hands at Prestige Volvo.

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Response From: Prestige Volvo
Added: 5/22/2013 4:51:48 PM

Thank you for your positive review! I'm glad that the process is forever smooth and painless when getting your vehicle serviced. Lindsey and Bob, along with all the fellow service writers and technicians, really go the extra mile to make sure every customer's needs are met. Thank you so much for your business!

Brisi Sono
Client Care Representative

Twitter
Bdembo
4/11/2013 10:08:45 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Prestige Volvo :

As always, all good.Quick, easy, congenial, thorough.
Always respond to my concerns and find things that need attention before they become issues. Thank you.

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Response From: Prestige Volvo
Added: 5/22/2013 4:47:41 PM

Your positive and gracious review is greatly appreciated. It brings me great pleasure to know that our Service Department continues to satisfy your needs in the most convenient and efficient way possible. Thank you so much for your loyalty!

Brisi Sono
Client Care Representative

Twitter
StephenMS
1/16/2013 7:53:56 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rich CurtoRich Curto
Bob KnottBob Knott
Jay RosenJay Rosen
Patricia SommervillePatricia Sommerville

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    N/A

  • Overall Score:

    5.0

My Review Of Prestige Volvo :

I have had two Volvos in my family for ten years. My main reason for purchasing this car is the entire experience at Prestige Volvo. The dealership is first rate from sales to service Whenever I have a service problem, I am taken care of even if I have no appointment. This dealer is a "10"

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Response From: Prestige Volvo
Added: 1/22/2013 3:35:41 PM


Thank you! We're so glad that you've had such great experiences with not only our sales department but our service department as well! Welcome to the Prestige Volvo Family and we look forward to having you in our family for many more years to come! Happy driving

Tina Bilokin
Customer Care Representative

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mitaylor
8/23/2012 2:54:18 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Prestige Volvo :

Steps taken to service my car was car was made easy and efficient.
Dropped car off night before, loaner was ready for my pick up, car was ready in the time I asked for, pickup was fast. No waiting in any of the mentioned steps. Staff was friendly and very willing to answer any questions I had.

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Response From: Prestige Volvo
Added: 9/27/2012 11:52:40 AM

Thank you for choosing to have your vehicle cared for in the Prestige Volvo service department. We are happy to hear that you found our service friendly and efficient, and we look forward to seeing you in the future.

Lauren Gurry
Digital Marketing Coordinator

Twitter
moranoia
7/12/2012 4:57:10 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    N/A

  • Overall Score:

    5.0

My Review Of Prestige Volvo :

I needed to have 15000 mile check. I called in the morning an Prestige Volvo fit me right into the schedule on the same day. They answered all my questions and responded quickly to my calls. The car wass ready at the time promises. The service was great!

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Response From: Prestige Volvo
Added: 7/27/2012 8:26:04 PM

Thank you so much for your review and for visiting Prestige Volvo for your 15,000 mile check up. I'm happy to hear we were able to meet your needs and met all of your expectations. Please let us know if you have any questions in the future!

Melissa Virzi
Digital Marketing Assistant

Twitter
smac1997
6/28/2012 10:36:30 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    3

  • Overall Score:

    4.6

My Review Of Prestige Volvo :

I was treated very well and the work was completed in a timely fashion. At this point the work that was done was done succesfully.

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Response From: Prestige Volvo
Added: 7/9/2012 7:42:31 PM

I'm happy to hear that you had a positive experience here at Prestige Volvo and that the work performed so far has met your needs. Thank you for your review and recognition. Please feel free to give us a call should you have any future questions.
Melissa Virzi
Digital Marketing Assistant

Twitter
Dawn Eckert
6/27/2012 7:40:25 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott
Lindsey MastroianniLindsey Mastroianni

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Prestige Volvo :

I was very pleased with Prestige's Service Advisor Bob Knott's courteous attention. I was immediately acknowledged when I entered the service department and did not have to wait. Bob answered all my questions and his attention to detail was appreciated. Lindsey was also very helpful to schedule the day/time for the service and loaner car.
M. Dawn Eckert

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Response From: Prestige Volvo
Added: 6/28/2012 4:21:52 PM

Thank you for choosing to have your Volvo serviced for maintenance with Prestige! I am delighted to hear that Lindsey made your service arrangements smoothly and in accordance to your busy schedule. It is also excellent to know that Bob was attentive to all the details when working with you and your vehicle. We look forward to providing you with the same level of accommodating and seamless service in your visits to come.

Lauren Gurry
Digital Marketing Coordinator

Twitter
amyonorth
6/21/2012 10:10:43 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Prestige Volvo :

Bob Knott gave us excellent service and delivered the car on time as promised. He was very friendly and professional, and we will certainly continue to sevice our car with Prestige.

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Response From: Prestige Volvo
Added: 6/28/2012 3:58:48 PM

I am happy to hear that the service Bob provided you with has encouraged you to service your Volvo with Prestige in the future. I assure you that you will continue to receive the golden treatment from our service department in your visits to come.

Lauren Gurry
Digital Marketing Coordinator

Twitter
sgkurekPrestigeVolvo
6/14/2012 12:27:35 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob KnottBob Knott

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    N/A

  • Overall Score:

    5.0

My Review Of Prestige Volvo :

Good customer service by Bob Knott, answered all questions and provided adequate explanation. Always feel like the Dealers charge so much more for service but service is good and they are very accomidating.

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Response From: Prestige Volvo
Added: 6/14/2012 3:39:13 PM

Thank you for choosing to have your Volvo vehicle serviced here at Prestige. I am happy to hear Bob was comprehensive in his explanations of your vehicle care, and we look forward to helping you in visits to follow.

Lauren Gurry
Digital Marketing Coordinator

Twitter

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