Brad Lenz

My 3rd vehicle from Brad. Always treats me well, overall a great experience. As always. Always treats me well, overall a great experience. As always. More

by ioriomichael Verified Customer Verified Customer

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Was told the vehicle I was buying came with 2 key fobs, was only given 1. Sales person said he would order me one. Two weeks later, still no fob and no response or follow up from sales person. Sent a messa was only given 1. Sales person said he would order me one. Two weeks later, still no fob and no response or follow up from sales person. Sent a message to a owner of Lenz and a week later still no response. Completely unacceptable. Do not buy from Lenz. More

by Jose Verified Customer Verified Customer

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It was a pleasure doing business with him. Looking forward to doing more in the future. Looking forward to doing more in the future. More

by ronald.klug Verified Customer Verified Customer

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I purchased a 2021 Chevrolet Tahoe at Lenz Truck while trading in my 2013 Chevrolet Silverado. Great people to work with and I could not be happier! trading in my 2013 Chevrolet Silverado. Great people to work with and I could not be happier! More

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I was working with Brian from sales. Brian worked the numbers on a vehicle I liked and sent me an agreement. The agreement included a nice discount off purchase price. My paperwork w Brian worked the numbers on a vehicle I liked and sent me an agreement. The agreement included a nice discount off purchase price. My paperwork was sent over to finance and I was provided financing information with the discount included. I sent in a deposit to hold the vehicle until I was able to make the drive there to see it. I drove almost 5 hours and when I showed up the vehicle was exactly as I expected. This is where it all goes downhill quickly. When we sat down to go through the numbers, I was informed they would not honor the discount I was provided. They stated it was an error on their part. Regardless of that, they were VERY clear it would not be honored. It felt a lot like a "bait and switch" tactic. After some spirited back and forth, they said the would be willing to apply a much smaller discount. Still not happy at all, I asked to speak with the GM. The GM was in a meeting and instead I was able to speak with one of the owners (Brad Lenz). From the get go, Brad made it very clear he was not going to honor the original discount and seemed to be trying to place a big portion of the blame on me. Even going so far as to tell me I needed to sit through recorded phone calls with sales to determine who's fault this was. It felt very much like Brad was trying to find a reason to blame me. Ultimately, I had documentation which showed I was offered the discount. Throughout the entire process of dealing with Brad Lenz, he refused to honor the agreement. He called me by the wrong first name multiple times. I corrected him each time and he would just blow it off. His customer service skills were very poor, he very obviously had no concerns with pleasing the customer, and he was borderline rude and very aloof. He stuck by the offer of a MUCH smaller discount and then offered a bit more of a "discount" if I would purchase a vehicle protection plan (which would only cost me more). I felt like they knew they had me in a tough spot as I had driven almost 5 hours to get there. I asked to sit with the finance manager (Dave) to see if we could somehow come to an agreement. Though not optimistic, I felt I had to try. Brad left very quickly after that. Never an apology from him on behalf of his dealership. Even after I ended up purchasing the vehicle he still never followed up to either apologize or thank me for being patient and understanding with them. I should note, Dave Gromowski (from Finance) was fantastic to deal with. He was very understanding and apologetic to the situation I was put in by the dealership. He worked some of his finance magic; giving us a bit more of a discount, buying down our rate a bit, and bringing a couple of other options into play that ultimately got us to a point where we could pull the trigger. Though nowhere near the initial agreement, I could at least stomach the result and didn't waste an entire full day trip. In the end, Brian P. (Sales) did thank us and apologized for what he admitted was his mistake. I'd give Brian 2-3 stars as he was very communicative and detailed through the entire process. However, ultimately it was his mistake that caused the entire problem. I'd give Brad Lenz (Owner) 0-1 stars. Rude, unconcerned, not sympathetic to the situation, and unprofessional. I'd give Dave Gromowski (Finance) 4-5 stars. I truly feel he did everything he could to help rectify the situation. He was understanding and seemed genuinely sympathetic to our situation and was willing to step in and help. If anyone is considering buying from Lenz, my advice, be cautious, stay clear of dealing with Brad Lenz and be sure to confirm everything before making a trip there. Not sure if I ever purchase from there again, but if I do, I WILL NOT be dealing with Brad Lenz. More

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This was probably the easiest vehicle purchase in my life. I worked with Brad over the phone, and then made the 5 hour drive to look at the truck. The staff was friendly, and very willing to answer any life. I worked with Brad over the phone, and then made the 5 hour drive to look at the truck. The staff was friendly, and very willing to answer any questions I had. Bill finished everything up for me and had me on my way once I was satisfied with the truck I was there to look at. They have an INSANE selection of trucks on the lot. I dare say hat when I get bored with this one, I will definitely it’s consider doing business with them again. More

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Salesman Jack K was great. Finance guy Ryan and owner? Brad Lenz not so much! Poor communication and I felt like they were trying to take advantage of me repeatedly! I’m supp Finance guy Ryan and owner? Brad Lenz not so much! Poor communication and I felt like they were trying to take advantage of me repeatedly! I’m supposed to get my 2020 Ram Limited this week so will update after the deal is over one way or the other. Just beware is my best advice at this point. If everything turns out well I will revise my review. Feel free to get in touch if you’d like details. Contractorpro@rocketmail.com Duane Sawyer More

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This was our second purchase from Mike Buehler and probably not our last. Very pleased with Mike and the entire experience! We left and got a flat inner dual tire after they had closed. Brad lenz got probably not our last. Very pleased with Mike and the entire experience! We left and got a flat inner dual tire after they had closed. Brad lenz got us in touch with Dan from service who then sent a tow truck to change the tire. Just happened that the valve stem popped out Dan set us up to get it repaired closer to home and checked in to make sure we were taken care of. Can't say enough about the lenz truck team. Thanks to you all highly recommend lenz if you are in the market and want a no hassle experience More

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Terrible business practices. Buyer beware. They will waste your time and money. Lure you in and try to take advantage of you. Buyer beware. They will waste your time and money. Lure you in and try to take advantage of you. More

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The absolute best experience ever buying a car. I purchased a 2017 Cadillac Escalade and love it. The process was smooth!!! The staff was courteous and we loved Mike!!!🥰 I purchased a 2017 Cadillac Escalade and love it. The process was smooth!!! The staff was courteous and we loved Mike!!!🥰 More

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