Brent Buhler at Ken Garff Ford

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brent Buhler, Kyle Campbell, Justin Mylorie

My Review of Ken Garff Ford:
We were treated like royalty. Justin and Brent showed us a variety of used cars. Each one was clean and ready to drive off the lot. We were given the opportunity to drive the cars off the lot so we could experience the feel of the automobile. We spent a lot of time so that we could give each car a thorough inspection. We have been driving an Escape and that is where we started. We were not rushed and were allowed the time to make our choice. We ended up purchasing an 08 Fusion. The car was inspected by the service department, cleaned and detailed. Such amazing service. Brent made sure that the car would give us the type of transportation that we could depend on. They gave us a carfax to make sure of the care that it had received by the previous owner. Kyle programmed the electronic things available in the Fusion, which was a great service because we needed the help.

We would certainly return to this dealership if we needed another automobile.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brent Buhler, Kyle Campbell

My Review of Ken Garff Ford:
I have just moved to the USA from Australia, as such I needed to purchase a vehicle, in Australia I drove a Toyota truck but decided that I would try a Ford in the USA and that a F150 was what would suit me. My wife and I reviewed the advertisements in the Salt Lake Tribune for a few days, during this time we also looked at a few dealers in Salt Lake itself, we then noticed the Ken Garff add in the paper so we decided to drive out and take a look to see what they had to offer. We were very pleased to see that they had a lot of F150 on the lot, not long after arriving and walking around the Lot Kyle approached us to see if he could assist us. We looked at a number of trucks with different options, in the end we were considering a Blue Lariat and a Red Platinum.

When it came time to talk Money, Brant joined Kyle to work on a deal with us. We indicated to them at that point that we were not interested in running back and forth between dealers so they needed to give us their very best deal upfront, we did indicate though that we would shop some other dealers to see if they could match the Ken Garff deal. In the end the other dealers were not able to match it and we also felt that one of the other dealers were not being completely straight with us as the truck they were pitching to us was not the same vehicle that we wanted (it had a couple of options missing and they still could not match the Ken Garff deal). Bottomline we bought the Platinum from Ken Garff.

I have to say that I was a little taken back by the way the additional maintainence plans were put to us by a third person who's name was Mark, my wife who is orginally from the USA told me later that is the way things are done here although I feel I could have been prewarned by either Kyle or Brant that this would have been part of the conversation as I really felt that we were being pressured to purchase the extra options... we not purchae them.

Following the actual purchase of the truck, we had a bed extender and a spray in bed liner installed which went well except the bed extender was put in upside down but as soon as Kyle saw it he had it installed correctly.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brent Buhler, Shelton Heath

My Review of Ken Garff Ford:
I knew that i wanted a new F-150 because Ford did not take any of the government bail out money and i thought that it was a far better truck than the Toyota Tundra and the Nissan Titan. I had been looking at trucks for about two months and after driving all three thought that the F-150 was the best truck.
I test drove the Ford at Brent Brown Ford in Provo. I did not like the dealer ship nor the manager that came to talk to me( i cant remember his name). So i called two other Ford dealerships and talked to Ryan at the Ken Garff Ford. I told him what i was looking for and he informed me that he had quite a large selection of F-150's to choose from so i went down to see the trucks. He was waiting for me when i arrived with my wife. There were five times the trucks to choose from then at the Brent Brown dealership and Ryan was really nice. My wife and i drove two different trucks and Ryan was really helpful going over the options and differences in the trucks(even though it was really really cold). We decided we liked the lariat pkg.
We went inside to work on the price of the truck. Brent Buhler came out to talk to us and they gave us a really good deal with out all the "smokey mirrors" lol thats what Brent called it. So we decided to go ahead with it because we liked the truck and the way we were treated.
We went over the numbers with Shelton and it went just fine. Everything was what we wanted. We were going to take the truck that night buy we wanted the leather treatment applied to the new truck and decided to pick it up the next day. When my wife and i went back after work the next day the truck was all ready to go. Ryan hooked our phones up to the sync( which is really cool) and we were all finished. The whole thing went really good no one lied to us or pressured us into a decision. I really love my truck and it looks great in the new garage. The problem is my wife now wants the Explorer that is coming out next year so my guess is we will be back to Ken Garff Ford for that one.

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