Bret Bokker

Really disappointed in the service department's attention to detail and unwillingness to be proactive troubleshooting electrical problems. They are very quick to try and sell you tires, wiper blades and comm to detail and unwillingness to be proactive troubleshooting electrical problems. They are very quick to try and sell you tires, wiper blades and common maintenance, but not to listen or diagnose. My wife explained issues she is having with a Santa Fe and went on two occasions, taking time off work to do so, just to have them say oh they didn't understand or they made an appointment and didn't know what they needed to do. you'll have to come back another time. I bought my first Hyundai here, and had recent service on another car but they're losing the opportunity to sell me anything else or have me come in for service. I bought an extended warranty with my car, as I always do, and I would expect them to take a few extra minutes or be a little more concerned with taking care of a customer who drops $3000 to $4,000 on a warranty to ensure they won't have any problem getting paid with bumper-to-bumper issues. They will take the time to rinse your already clean car in their dirty reused water car wash and leave it full of spots. I'm sure the Hyundai Rep. won't be pleased with our report but we will be calling him anyway. More

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My engine gave out on my 2013 Hyundai Santa Fe Sport SUV. I knew something was wrong due to me driving so many vehicles, and due to me asking a lot of questions about vehicles when I was a little girl. I l I knew something was wrong due to me driving so many vehicles, and due to me asking a lot of questions about vehicles when I was a little girl. I live in Illinois and work in Wisconsin and Indiana so I do a lot of driving on a regular basis. I was given a Hyundai Santa Fe 2023 rental SUV to drive and I was so pleased!!! All of the staff at this dealership is so wonderful and I think anybody that wants to work at any dealership should be trained by this dealership only. I have gone to other dealerships in Illinois and I have to say they are the best in Illinois. From: Rita J. More

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This is our 2nd car that we have purchased. Both times were a pleasure as well as the service in the service dept . I would recommend this dealership to any one. Both times were a pleasure as well as the service in the service dept . I would recommend this dealership to any one. More

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Bought 4 new Hyundai cars from pat Carter in the last 12 years and have always enjoyed doing business with her she is the best years and have always enjoyed doing business with her she is the best More

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My favorite dealership! I’ve been a service customer for 20 years and experienced unfailing excellent care, and consideration that is hard to sum up in a review. Going the I’ve been a service customer for 20 years and experienced unfailing excellent care, and consideration that is hard to sum up in a review. Going the extra bit to get a rental or courtesy car, helping through lengthy repairs when parts could not be sourced, giving advice that truly felt in my best interest. They always kept me going with my travel based job. The I am thrilled that my dream car giving me the opportunity to patronize the dealership for more than service. The Staff was friendly, and helpful , the transaction was timely with everyone working as a team and working ahead so as not to squander my “in person” time as I now live significantly away from town. Thank you Dave and the Sales Team and Service Team!! More

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The dealership was very helpful and I got the car I wanted! They did all they could to make the buying process easy.They even assessed me in understanding all the features and technology that the car h wanted! They did all they could to make the buying process easy.They even assessed me in understanding all the features and technology that the car had. They were friendly and helpful through the whole buying process. I would recommend them to anyone! More

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I have a 2018 ioniq, getting 35.4 mpg, took it into service to see what's going on. There service department was useless, scheduled an appointment, took time out of my life to have them do something th service to see what's going on. There service department was useless, scheduled an appointment, took time out of my life to have them do something that I feel matters and that's just checking the hybrid battery, but nope not these guys, "there's nothing we can do" "it's cold outside" "someone who works here gets the same mpg. Just xxxxxxxx. Not sure who buys a hybrid expecting 35.4mpg I got it because of the 50+ mpg that's advertised and to be told there's nothing to check, there's no update for them to just disregard my concern speaks to the service character of this Hyundai dealership. Buyer beware there's nothing Hyundai can do with your hybrid if the hybrid battery is having issues. They give you a warranty that they're not inclined to honor: great sales pitch tho, hybrid 50+ mpg 55 even 60! Go buy a Prius if owning a Hyundai means being treated like this, your better off going somewhere else. Shame on Hyundai on Perryville. More

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Patricia Carter Keller is a excellent sales representative. I purchased my first vehicle in 2002 and She still takes exceptional care of her customers. I recently purchased a 2015 Hyundai Elant representative. I purchased my first vehicle in 2002 and She still takes exceptional care of her customers. I recently purchased a 2015 Hyundai Elantra and I’m looking forward too continued service as always. More

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Pat has been my Familia for over 18 years' .I recommended her 200%.Hyundai on Perryville is the BEST DEALER in ROCKFORD.Service Department BEST IN TOWN!!! her 200%.Hyundai on Perryville is the BEST DEALER in ROCKFORD.Service Department BEST IN TOWN!!! More

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It was a great experience. Dave Frye did a good job of showing us everything. The first new car we have bought since 1969. The warranty is what sold us on this vehicle. showing us everything. The first new car we have bought since 1969. The warranty is what sold us on this vehicle. More

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