Lindsay Lexus of Alexandria

I'd like to thank Jessica and Duncan for restoring my faith regarding dealership in-person interactions. They were extremely responsive to our questions and went above and beyond during the entire transa faith regarding dealership in-person interactions. They were extremely responsive to our questions and went above and beyond during the entire transaction. It is possible to negotiate the deal upfront and to be in and out of the dealership in less than an hour. thank you both for a great experience. More

Want to take this time to tank Mr Brian Addy for his dignified and professional service. He went above and beyond to resolve a financial issue. dignified and professional service. He went above and beyond to resolve a financial issue. More

Thanking Mr James Woods for his courtesy during my recent service. He took the time to explain every detail in a dignified and professional manner. service. He took the time to explain every detail in a dignified and professional manner. More

Just want to thank the gentleman of the following for their efforts during my dent pop.service and protection reinstatement last year in 2023. Mr Brian Abby, Mr. Boyd Whitten, Mr. Ed Riley and Mr. Jam their efforts during my dent pop.service and protection reinstatement last year in 2023. Mr Brian Abby, Mr. Boyd Whitten, Mr. Ed Riley and Mr. James Woods More

i have the most wonderful services at this Lindsay Lexus, I was there for only one question, but Alex Judice helps me a game more information that i didn't. about my car. if you have a question like me or l I was there for only one question, but Alex Judice helps me a game more information that i didn't. about my car. if you have a question like me or looking for new car, please. Lindsay Lexus of Alexandria. great service i definably will return for my next new car. Alex thank you! i recommend Lindsay Lexus of Alexandria. thank you! thank you! thank you! Alex. More

Absolutely disappointed with the experience. I originally inquired on a new lease and asked for specific instructions that were not met. The follow up response I received was not acceptable. A t I originally inquired on a new lease and asked for specific instructions that were not met. The follow up response I received was not acceptable. A template email was received as follow as I quote "In order to provide you with the information requested and to ensure that you receive the best possible service, we kindly request that you provided us the correct phone number/and or email address." I've been communicating and responding accordingly through email. As a consumer who was once in the market for a vehicle, I did follow up countlessly but feel my inquiry was not taken seriously. I did purchase from another Lexus dealer simply because instructions were followed and I've been valued as a customer. Small message to the dealership, please do not use templates. When engaging with customers, use a REAL response. More

Great customer service and treat you as a 5 STAR CUSTIOMERwhen you first walk into the door. AJ was exemplary salesman CUSTIOMERwhen you first walk into the door. AJ was exemplary salesman More

Absolutely disappointed with the Post-Sale experience. Purchased a new LX600 30 days ago [which, not only, was overpriced, but had certain “options” added into it which were not wanted/chosen/selected by Purchased a new LX600 30 days ago [which, not only, was overpriced, but had certain “options” added into it which were not wanted/chosen/selected by me when I had placed my purchase order.] and was given 30 day temporary tags + told I’d receive my proper tags in under 30 days. [hence why they supposedly charge an unreasonably high processing fee to mislead customers into thinking they’d be efficient/deliver on their promises]. After not hearing from the dealership since I purchased my vehicle, I went there on day 29 (of 30) to inquire about my Tags. The Salesperson who sold me the vehicle (Ed) was dismissive and unaccomodating and directed me towards the finance dept. Zero effort made to assist. Once I spoke to the people in Finance, they were just as dismissive and told me to wait until someone could assist me. 54 minutes later, after not a single person had the courtesy and/or decency to assist/acknowledge me in any way, I left empty handed with expired tags. Not only can I not drive my new vehicle now, but I still have not received any update on the status of my tags etc. Very disappointed with my Experience and will be sure to share this with BBB and Toyota Corporate. More

Reliable and responsive to avoid unnecessary inspections, etc. A pleasure to do business with Lindsay! etc. A pleasure to do business with Lindsay! More

My service visited at Lindsay Lexus was very satisfactory. My service agent (Juan Baez) was very helpful and professional. Excellent service. He was able to answer my questions and advises and satisfactory. My service agent (Juan Baez) was very helpful and professional. Excellent service. He was able to answer my questions and advises and educated me on my concerns on what is best for care of the vehicle and counsel on what needs my immediate attention. More