Brian Coughlin
Brian Coughlin at Schaller Acura
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Brian Coughlin

Service Advisor

Schaller Acura

345 Center St
Manchester, CT 06040

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4.9
113 Reviews

* Worked here for 25 years * Married with 2 daughters and soon a grandson!

4.9

113 Reviews

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113 Reviews of Brian Coughlin

March 08, 2024

Dealership Rating
Employee Rating

1. There was an accident inside the shop involving my vehicle. My vehicle had fell off the lift from the instructions of Jason Stone. And there were no repairs or inspections done. 2. My vehicle nev More

by travisbentley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe DeLaCruz

Mar 08, 2024

Schaller Acura responded

Travis, we're sorry to hear you feel that way. We did respond to you privately but do want to note your vehicle did not fall off a lift and it was inspected before it was returned and the technician reported it was safe for the road. Please feel free to contact our Service Manager with any other concerns.

Mar 11, 2024

Schaller Acura responded

We're sorry you feel that way. We tried to address your concerns when you were last here in 2023. If you have any further questions, comments, or concerns please feel free to contact our Service Manager Gary Bradshaw.

Mar 08, 2024

travisbentley responded

It most definetly fell off the lift! When i went in for service I forgot my work badge inside my car and Jason took me into the shop floor where his directions caused my car too fall off the lift. I saw it. Jason Stone saw it. As well as the technician that worked on my car. Thats when my car started having problems!! Look at the cameras in the shop floor! Jason knows it happened. Very dishonest shop!! I have brought my car to be serviced gere for years and this is how they treat their loyal customers!!!! Do Not Recommend Schaller Acura!!!!

Mar 11, 2024

travisbentley responded

Your poor service is the reason I was last there in 2023. If anyone is reading this, honestly please rethink having your car serviced here!

February 01, 2024

Dealership Rating
Employee Rating

Been going to Schaller Acura for years and the service is always outstanding. Most recent service was typical and oh they include a service coupon without me asking. They are honest and I trust them. That More

by dcarta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2024

Schaller Acura responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed another positive experience with our service department! We greatly appreciate your loyalty to us & that you took the time to share this great review! We'll be sure to share it with Brian and the rest of our service staff! We look forward to welcoming you back soon!

November 09, 2022

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Employee Rating

My family has dealt with this dealership for going on 35 years, even though we live over an hour away! The service department has been fantastic to me over the years! I trust them and that is why I keep goi More

by Jamhsz3np
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2022

Schaller Acura responded

Wow 35 years! Thank you for allowing us to assist you with your automotive needs for the past 35 years! We really appreciate your loyalty and trust!

November 05, 2022

Dealership Rating
Employee Rating

When you have been dealing with the same people over and over throughout 20 years, you know they're doing something right. We have bought/leased at least 7 or 8 vehicles over that time. The sales staff is a More

by Francesco P
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 12, 2022

Dealership Rating
Employee Rating

Mike Uhlman made the purchase of a 2023 Acura MDX very smooth. He is a real professional! More

by Ken
Customer Service
Friendliness
Recommend Dealer
Yes

July 15, 2022

Dealership Rating
Employee Rating

I’ve been a customer through 3 cars and for 19 years! Schaller never fails me. Acura’s are very fine cars and Schaller has phenomenal sales and service! More

by Clarso9
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 22, 2022

Dealership Rating
Employee Rating

The folks here are always courteous, pleasant and honest. Mitch Miller handled the sale so easily and was not “pushy.” I felt comfortable working with him. A real gentleman. More

by Barbstitts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2022

Schaller Acura responded

Hi Barb! Thank you for the 5 star review! We are shop happy you had a pleasant buying experience with Mitch Miller and the rest of the Schaller Acura Team! Congratulations on your new MDX!

April 18, 2022

Dealership Rating
Employee Rating

So far I must say I’ve received excellent service, with detailed explanation on all services. Was definitely treated with respect. More

by Smally36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 18, 2022

Schaller Acura responded

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions please reach out! -Schaller Acura Team

March 21, 2022

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Employee Rating

I've been as customer since 2001. Sales & service department has been very courteous & accommodating. More

by donna107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Joe DeLaCruz, James Merrill , Pedro Rivera

Mar 22, 2022

Schaller Acura responded

Wow! Thank you for being such a long time customer! We really appreciate the feedback and your business! We look forward to assisting you again in the near future! -Schaller Acura

March 16, 2022

Dealership Rating
Employee Rating

The people of schaller acura of Manchester have the best staff and customer service from sell team to the service team. Alway go above and beyond to make sure a customers needs are met. The maintenance t More

by Brandon12
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Joe DeLaCruz, Mike Uhlman , Jason

Mar 16, 2022

Schaller Acura responded

Brandon, We also have the best customers! Thank you for your loyalty and sharing your experience! Congratulations on your new Acura! We look forward to seeing you in service. - Schaller Acura

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