Brian Franklin
Brian Franklin at Klaben Chrysler Jeep Dodge Ram
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Brian Franklin | Page 23

Finance Director

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
1,495 Reviews

I've been a part of the Klaben CJDR Team since 2004 and have loved every minute of it. I look forward to being given the opportunity to help you in your future experience here at Klaben and will do my absolute best! In my free time, I enjoy spending time with my family and sometimes taking in a soccer match. Please feel free to reach out if you have any questions or concerns as I am here to help!

5.0

1,495 Reviews

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1495 Reviews of Brian Franklin

October 12, 2022

Dealership Rating
Employee Rating

Have gone to this dealership for years. Overall very nice and up front. This is my second or third jeep that I.bought from them. The only dealership I would deal with. More

by Mary Sklamba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs, Michael Van Hoose, Steve Pasko , Amanda Davis, Joseph Slagle, Dennis Terlaak

Oct 13, 2022

Klaben Chrysler Jeep Dodge Ram responded

Mary, thank you for your feedback regarding your recent visit to our service facility. The positive marks you gave us are greatly appreciated. As you know, being a long time Klaben customer, we ask for feedback through so many different venues, as we truly want to hear the voices of our customers. I also want to thank you for taking more time to speak with me via a phone call. The additional detail that you provided has already become content for coaching and counseling opportunities with our team members. In our customer driven business model, we have, and will continue, to look for ways to improve upon processes that are the foundation for meeting, and hopefully exceeding the expectations of our customers. I trust the resolution we discussed is an indication of how much we value you and your ongoing patronage to Klaben. Thank you again for your feedback, and know that I and the entire Klaben team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

Oct 13, 2022

Mary Sklamba responded

Hello Mike Thank you for taking the time to follow up with me. I love the Klaben team, I send people to you all of the time. This just reinforces what a great company you are. In this day and age that you are willing to talk to customers who overall gave you a great review says a lot. Thank you again. Mary (one very happy customer who will be a customer for the next 20 years)!!!

October 08, 2022

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Employee Rating

I visited another dealership prior to this one, and the difference was night and day. Gina was so warm, welcoming, and knowledgeable. The dealership itself is very clean. Everyone had the perfect balance o More

by Lynrisika
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gina Williams

October 07, 2022

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We have had a wonderful experience working with Klaban over the years. Service is excellent and everyone is extremely helpful and knowledgeable! Thank you especially to Carl our sales rep for taking suc More

by PZORN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carl Esker

October 06, 2022

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Employee Rating

The people here are so kind and honest, they don’t try to cheat you in any way. Very willing to help. I will keep returning and would recommend this dealership to anyone! More

by calliejay8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs

October 03, 2022

Dealership Rating
Employee Rating

Great experience, Gilbert Perrin was able to find the vehicle I wanted and able to help me work a deal with the financing department. More

by Ram15
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gilbert Perrin

September 30, 2022

Dealership Rating
Employee Rating

Carl and Gina were very helpful. They made sure I had a very worry free experience. I will always go back for future vehicles! More

by Brandee Kendrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Stephens , Carl Esker, Gina Williams

September 26, 2022

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Employee Rating

We have been purchasing our cars from Klaben for over 20 years! We love working with Justin! More

by sankoes2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen

September 26, 2022

Dealership Rating
Employee Rating

Justin went above and beyond to get us out of our explorer and into a brand new RAM 1500! My wife is incredibly happy to have her own truck. More

by JLAFFERTY8907
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen

September 26, 2022

Dealership Rating
Employee Rating

Everyone was very welcoming, the process was quick and everything was explained thoroughly. I am very happy with the outcome of my purchase! More

by Ava
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gina Williams

September 26, 2022

Dealership Rating
Employee Rating

I enjoyed the experience in purchasing my new 2022 Jeep Cherokee. The salespeople we're friendly and very helpful in getting the car delivered. And the financial paperwork was handled quickly. More

by JERRY CAFARELLI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen, Timothy Beane

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