Dutch Miller Kia of Charlotte

I took my car to Dutch Miller Kia Collision Center at 7725 South Boulevard Charlotte NC for bodywork repairs on December 14, 2023. On the list of auto parts on my bill there was a radiator core support t 7725 South Boulevard Charlotte NC for bodywork repairs on December 14, 2023. On the list of auto parts on my bill there was a radiator core support twice and added to the grand total twice. My car only takes one but they added a phantom part to the bill. Mr Jon Eaves, the body shop manager, said it was listed twice because they broke one but it was not added to the grand total. I did the math several times and the radiator core support was added to the grand total twice $843.75 + tax = $904.93. Mr Eaves refused to give me a refund for the part I did not receive. no resolution thus far. After I filed a complaint with the BBB Charlotte, the company comptroller sent me an email indicating they have mailed out a reimbursement check. I have not received anything as of yet. I request a full reimbursement of $904.93. I do not recommend this auto body shop to anyone. It is clear to me this dealership snatched over $900 out of my credit card in bogus charges and when I complained to them about the charges they yelled at me and slammed the phone on me and wanted to make me feel I was the bad guy. Thanks. More

THIS KIA SUCKS! !!!! STAY AWAY FROM HERE! They will stay with your car FOREVER!! So unprofessional !!!! STAY AWAY FROM HERE! They will stay with your car FOREVER!! So unprofessional More

I took my car to Dutch Miller Kia Collision Center at 7725 South Boulevard Charlotte NC for bodywork repairs on December 14, 2023. On the list of auto parts on my bill there was a radiator core support t 7725 South Boulevard Charlotte NC for bodywork repairs on December 14, 2023. On the list of auto parts on my bill there was a radiator core support twice and added to the grand total twice. My car only takes one but they added a phantom part to the bill. Mr Jon Eaves, the body shop manager, said it was listed twice because they broke one but it was not added to the grand total. I did the math several times and the radiator core support was added to the grand total twice $843.75 + tax = $904.93. Mr Eaves refused to give me a refund for the part I did not receive. no resolution thus far. After I filed a complaint with the BBB Charlotte, the company comptroller sent me an email indicating they have mailed out a reimbursement check. I have not received anything as of yet. I request a full reimbursement of $904.93. I do not recommend this auto body shop to anyone. thanks. More

I took my car to Dutch Miller Kia Collision Center at 7725 South Boulevard Charlotte NC for bodywork repairs in December 2023. on the list of auto parts on my bill there was a radiator core support twice 7725 South Boulevard Charlotte NC for bodywork repairs in December 2023. on the list of auto parts on my bill there was a radiator core support twice and added to the grand total twice. my car only takes one. Mr Eaves, the body shop manager, said it was listed twice because they broke one but it was not added to the grand total. I did the math several times and the radiator core support was added to the grand total twice $843.75 + tax. he refused to give me a refund for the part I did not receive. no resolution thus far. I do not recommend this auto body shop to anyone. thanks. More

Absolutely THE worst Kia service Dept on the face of the earth. They have NO clue what they are doing, incapable of finding any problem unless it has a code attached, and if you want to get through to the earth. They have NO clue what they are doing, incapable of finding any problem unless it has a code attached, and if you want to get through to the service department or get a call back, you can forget about it. You will die waiting. Go somewhere else. More

Walked to front and back of lot and nobody greeted me. Just looked at me. Just looked at me. More

Worst customer service EVER! Took my car in for a Saturday morning appointment (dropped off on Friday) for an oil change and inspection. Didn't get my car back until Monday! N Took my car in for a Saturday morning appointment (dropped off on Friday) for an oil change and inspection. Didn't get my car back until Monday! No call, no explanation. They also advised I needed the plate replaced in my driver side door for the rear windows switch. A month later, no return call regarding the part. I have a lease with them and DO NOT ever intend dealing with this place again. I feel bad for the sales manager Ty who was extremely helpful because his customers have to deal with the worst service department ever. More

I have had an absolute terrible experience with Dutch Miller Kia. In Nov of 2021 I returned my Kia Optima and leased a Kia Sorento. Dutch Miller Kia mailed the "pay off" check for the optima to KIA FINAN Miller Kia. In Nov of 2021 I returned my Kia Optima and leased a Kia Sorento. Dutch Miller Kia mailed the "pay off" check for the optima to KIA FINANCE (THE ONLY LENDER THEY ALLOW YOU TO USE FOR LEASING aka YOU HAVE NO OPTION). Kia Finance lost the check and held me financially responsible for the Kia Optima (that I had returned to Kia in Mint Condition after successfully completing my lease) for months and utlimately turned me into the credit bureau for non/late payment (WHILE THEY OWED ME MONEY). NO ONE (Especially the manager Garrett) has expressed concern or sympathy for my credit score being affected due to an internal error on Kia Finance. Both Kia Finance and Dutch Miller Kia put the responsibility on me and when I was able to track down a copy of the lease and the pay off, ONLY then did they admit fault and cut me a check for the amount they had been taking from me for months. However, they never went back and cleared my name with the credit bureau and its been 15months of xxxx. If you are leasing, my honest suggestion is to go somewhere else. Garrett has been rude and continues to tell me he will help and connect me with his contact with Kia Finance, however I CONTINUALLY have to PHYSICALLY VISIT his office to get him to do anything and he tells me he will call me. He then calls me and blames me and when I suggest I am not happy with that result he hangs up on me. 0/10 would NEVER recommend. More

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