Bruce Jackson at Sunnyside Toyota Scion

From past experiences as a woman who buys the family car, I didn't expect this experience to be so good. Bruce is a great salesman: smart, knowledgeable, likeable, patient and most importantly, he responded to my questions and concerns immediately with personal responses (email), not computer generated form letters. I got exactly the car I wanted, the way I wanted it to be equipped. I believe it was a fair price. I was not happy with the way we were pressured by the financial employee into an expensive extended warranty (now called "total protection plan") which had to be agreed to right then and there. After researching it online at home I realized what was involved and called the next day to cancel it. I believe that has been accomplished without any problem. Other than that, I think this was the nicest car buying expedition ever, and I'm excited about the Toyota Rav4 that we now own. If I ever buy another Toyota I would definitely contact Bruce Jackson again.

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This was not my first time to Sunnyside in North Olmsted. The dealership and the staff have been excellent to me in the past, and this was yet another great experience. I have helped a couple friends and family members pick out their cars, and we have always ended up with a Toyota and buying it from Sunnyside. Finally, I had to purchase a new car.

This was the third different dealership that I went to in one day. So, I had a very good idea of what I was looking for (buy/lease, used/new) and how much I was willing to spend.
The sales representative was extremely friendly and welcoming when he walked up to speak with me. Perhaps the greatest thing about my visit was Bruce's willingness to listen to me and what I was looking for. After listening, he made some suggestions, but ultimately he was respectful of what I wanted and what I could afford.
He drew up a comparison sheet with the other cars I had looked at that day along with the prices I had been given. He was straightforward in saying, "If I can get you in this car, and the price you were looking at the others, can we make a deal?" Knowing the reputation of Toyota and having the knowledge of the great experiences of my family members, I was willing to agree to buy a Toyota from this dealership if the price was right. The price came back, and everything went smoothly.
Sunnyside typically offers a great maintenance program, which they gave to me with my purchase. My sales rep, Bruce, was extremely friendly and helpful in showing me all the features of the car, ensuring I got the color I wanted, and getting me into the car that day.

I highly recommend working with Sunnyside.

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Our first visit was when we were comparing vehicles and dealerships. On our second, two of our daughters brought Corollas(Jan 2010). Our third visit was our turn, bought a Camry(Dec 2010). I do a lot of research. Each time all employees we encountered were friendly and went out of their way to make us comfortable. Besides the great price, the dealership has been good to my daughters during routine service and a recall. For my family this dealer has been exceptional.

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Bruce Jackson was an excellent salesperson. After listening to us and our needs, he presented us with several options - the high-end version of a less expensive auto vs, the standard version of the more expensive vehicle. We chose the latter. Of course, we would have liked a tad more for our 2002 Avalon trade, but overall we believe that we got a fair deal. We would definitely return for both servicing and any new car we purchase in the future.

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Excellent dealership. Very professional and knowledgeable staff! The salesperson Bruce Jackson was vry helpful. He knew all the features of the Prius IV vehicle that we were interested in and he demonstrated them with enthusiasm and professionalism. He was not pushy, yet answered all our questions. The dealership was clean and very inviting. They had a lot of vehicles to choose from. We would definately recommend this dealership and salesperson. Once we purchased the finance manager, Ken Proctor was also professional. As the last touch the sales manager, Charlie Saranita introduced himself and congratulated us on our purchase. Nice touch!

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I just got back from this Toyota dealer and it was one of the best shopping experiences I have had. The associates were really helpful and found the perfect car for me. I would recommend going there whether you already have a car in mind or are just shopping around becuase they will be able to help either way!!!

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