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Bruce Rosales
Bruce Rosales at Glen Toyota

Bruce Rosales

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

4.6
681 Reviews
4.6

681 Reviews

Write a Review

Dealership Experience

8 yrs, 7 mos

Industry Experience

12 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

681 Reviews of Bruce Rosales

April 12, 2024

Dealership Rating
Employee Rating

This was my first vehicle service at Glen Toyota Bruce was excellent. Raymond Ortiz sales consultant was also 5 star. Glen Toyota in Fair Lawn great place to buy and service your Toyota vehicles. More

by slezicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Ortiz

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April 12, 2024

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FOr review to advise. all service was good and on time delivery and. etc. thank you, More

by ljasiu11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

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April 09, 2024

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Employee Rating

staff not interested in offering new services. I need new services but will look elswhere More

by avisadenj
Recommend Dealer
No

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

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Apr 10, 2024

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

April 07, 2024

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Employee Rating

She has a good customer experience. She was very calm and patient with me. I gave her 5 stars because of how she treated me so good More

by adewolefadekemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

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March 30, 2024

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Great job and perfect attention to the customer. I really appreciate the service. Definitely recommend More

by tiffmatt0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

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Apr 10, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 25, 2024

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Regular procedure, good value, not pushy. Was in out and under 2 hours. I would go back. More

by sparaciom
Recommend Dealer
Yes
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March 10, 2024

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Buen servicio y gentil. Rapidez, seguro, a tiempo. Competitividad en la calidad y la garantía. More

by SHAIRYJOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Freddy Padilla, Eduardo Castillo

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Apr 10, 2024

Glen Toyota responded

¡Gracias! Nos sentimos honrados por sus increíbles comentarios y apreciamos su negocio. Nuestro personal está presionando para proporcionar una experiencia positiva y segura para todos nuestros clientes durante estos tiempos difíciles. ¡Esperamos verlos en el futuro! ¡Mantenerse a salvo! Rob D GM

February 22, 2024

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Employee Rating

Needs better signage to direct customer to drive thru area. I parked in front and wandered around inside since it was my first time there. Long story, but I made the appointment to also get a remote star More

by SLDCHCK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2024

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM https://www.google.com/maps/uv?pb=!1s0x89c2fc9c7e7a05e3%3A0xb5ad27004227a41b!3m1!7e115!4s%2Fmaps%2Fplace%2Fglen%2Btoyota%2Bservice%2F%4040.9457636%2C-74.1296042%2C3a%2C75y%2C32.65h%2C90t%2Fdata%3D*213m4*211e1*213m2*211s-w5GoSEBDli203EH-WQErA*212e0*214m2*213m1*211s0x89c2fc9c7e7a05e3%3A0xb5ad27004227a41b%3Fsa%3DX%26ved%3D2ahUKEwjJ3pi64M6EAxXFEVkFHY_4C9sQpx96BAgPEAA!5sglen%20toyota%20service%20-%20Google%20Search!15sCgIgAQ&imagekey=!1e2!2s-w5GoSEBDli203EH-WQErA&hl=en#

February 01, 2024

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I always do my service here and Bruce is amazing. Thats why I keep coming back More

by KAREN83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

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Feb 19, 2024

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

January 19, 2024

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Employee Rating

Always appreciate the service department and the ease of use and scheduling. I highly recommend. More

by aad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo

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Jan 20, 2024

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

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