Byron Brisby Jr at Flemington BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Byron Brisby Jr, Cindy Hughes, Ed Kiley

My Review of Flemington BMW:
I would define myself as a high-maintenance consumer – I wanted a specific color and certain features, within a specified price range, and I wanted it quick. This extraordinary team of courteous representatives provided excellent customer service and tracked down exactly what I wanted. To my delight, the car had some extra features that I didn’t ask for and didn’t think I needed, but now that I have them, I’ll be asking for them in my next BMW. Within one day of the dealership receiving the car, they had all of the paperwork ready, the car cleaned and I drove it off the lot – overall an excellent experience ….I will continue to go back to this dealership again and again. Great job!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Byron Brisby Jr, Andrew Garcia Jr., Ed Kiley, Mike Riccardi

My Review of Flemington BMW:
I attended a BMW Car Club event recently, an exclusive tour of the BMW Vehicle Distribution Center in Jersey City! Great event, and it was made possible with the generous sponsorship of Flemington BMW. I had the pleasure of meeting Mike Riccardi and Andrew Garcia at the VDC, and will certainly pay Flemington BMW a visit when I am ready for my next BMW.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Byron Brisby Jr, Howard Fromm, Victor Velez

My Review of Flemington BMW:
I had a very positive experience at Flemington BMW on a recent trade-in and lease. It all started with the service department and the very good loaner vehicle program which allowed me 48 hours with a car that helped me make decision as to what vehicle I wanted next. Then the client service team who helped me turn that idea into a reality customized to my particular wants and needs. People make the difference and in this case Victor Velez in particular turned out to be everything you can ask for in a sales person. He took the time in the beginning to understand my situation and relate to my needs. He moved with speed and agility, displayed candor and transparency every step of the way, had a professional and friendly disposition, was incredibly thorough, executed with excellence and followed up accordingly. The dealership had a team approach to me as a customer as they were all in tune with my situation, and it was clear investing in a long term relationship was more important then the individual transaction. All in all it was a terrific experience.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Byron Brisby Jr, Steve D'Argenio, Howard Fromm, Jim Hierl, Bill Hinton, Joe Smith, Gerry Vaughan, Bill Wiedmuller

My Review of Flemington BMW:
This is the second BMW I purchased so have used both the sales and service end. Personnel in both areas are extraordinary with their knowledge, helpfulness and professionalism. The dealership is always extremely neat and clean from the garage to the showroom to the bathrooms. I would highly recommend this dealership to anyone.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Byron Brisby Jr, Howard Fromm, Scott Smith

My Review of Flemington BMW:
I came to Flemington after having a very bad pre buying experience at a Princeton BMW dealership. When I contacted Scott Smith and I told him about my experience, he was more concerned with me not making a bad decision then if I bought a car with him. Scott was very professional and patient. He took the time to explain the whole buying process and made sure I was happy. On delivery day Scott would not let me leave until he was confident I understood all the features of the car. Byron and Howard also went out of there way to make me feel comfortable and explain the process. They say the BMW gives you the ultimate driving experience. Well Flemington BMW gave me the ultimate customer service experience!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Byron Brisby Jr, Tom Terrill

My Review of Flemington BMW:
I had an outstanding experience at Flemington BMW. Byron and Tom worked on the deal for 2 months in order to find me the best deal for the price range I was in. They were efficient, thorough, kind, helpful, and professional through the entire process. I particularly appreciated the excellent communication and interest they took in finding me exactly what I needed.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Byron Brisby Jr, Gerry Vaughan

My Review of Flemington BMW:
I recently contacted Flemington BMW to discuss a CPO vehicle that they had which I was very interested in. Initially, I went to their website and wrote to Byron Brisby Jr. who responded very quickly and asked me to come to the showroom so that they could see my trade and discuss this purchase in more detail. Byron took a big interest in this and made me feel valued as a possible customer.

After the negotiations were done, the Sales Rep. Gerry Vaughan got more involved and was extremely professional about all of the follow up that goes along with buying a car. Gerry also made me feel like a valued customer and was very responsive to phone calls, e mails, etc...

I have owned 18 "luxury" cars with four of them being BMW's. This was by far the best experience that I have ever had while purchasing a car.

Being a thorough car shopper, I had contacted various dealers while I was looking for what I wanted and at the price where I needed to be. I got the usual "will check and call you back" ( with no return calls), low ball offers on my trade which was an immaculate late model CPO BMW. In fact, I was even told by one dealer that they could only offer wholesale price on my trade because BMW's do not sell in the winter. It was almost humorous to hear all of the BS strategies that many car dealers are still using. BUT NOT AT Flemington BMW where I was treated respectfully and not as some dope who was going to believe all of the standard lines that many dealers still use. It appears that automobile technology has evolved tremendously but NOT sales practices which have been used for many many years and are very transparent to any informed consumer.

I would not hesitate to recommend Flemington BMW to friends and family and have already done so. Even their service dept. is outstanding and with other BMW's that I owned they would always diagnose a problem correctly the FIRST TIME and repair it. I live quite a distance from Flemington but try to get out there for service whenever possible. Trust me, it is worth the drive where everyone knows their jobs and also knows how to deal with customers. Once again, thanks Byron and Gerry for a great job!

Ed Ogintz

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Byron Brisby Jr, Steve D'Argenio, Jim Hierl, Mike Riccardi, Joe Smith, Bill Wiedmuller

My Review of Flemington BMW:
I have been a customer of Flemington BMW (located in Flemington, NJ) for a number of years and have found their service to be uniformly excellent. All whom I have dealt with in the service department are well informed, courteous to the utmost and genuinely concerned with a customer's comfort and contentment. The dealership is clean, bright and cheery, making one's visit an outstanding experience that creates the desire to recommend others to them for sales or service. Moreover, the dealership is very ably run by its GM, Byron T, Brisby, Jr. who is both sensitive to a customer's needs and extremely concerned that a customer be satisfied with their experience at the dealership. My contact with the sales staff has always shown them to be knowledgeable, pleasant and genuinely concerned with a customer's happiness, Overall, whether buying a car there or servicing one, I have always been a very happy camper!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Byron Brisby Jr, Aubrey Kiley Garson

My Review of Flemington BMW:
This is the 5th vehicle that our family has aquired from Flemington BMW and all
have been top notch purchases.

We continually recommend our friends to Flemington BMW and to any of their other dealerships.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Byron Brisby Jr, Tom Terrill

My Review of Flemington BMW:
Byron worked with me on price. There was no haggling. The price was fair and I was treated very professionally. Tom kept me informed every step of the way. When the car arrived, tom spent about 2 hours with me explaining everything about the car and its operation. Im betty impressed! Many thanks to both byron and tom.

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