Carl Martinez
Carl Martinez at Toyota of Santa Fe
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Carl Martinez

Service Manager

Toyota of Santa Fe

1601 Saint Michaels Drive
Santa Fe, NM 87505

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4.9
61 Reviews

Carl was born and raised in New Mexico. A proud Santa Fe high graduate, he also served in our armed forces. He worked for our Toyota Dealership since 1994. Carl is married with a daughter and son. His philosphy is to treat each customer with respect and provide honest and ethical service to ensure their vehicle stays safe and reliable. Contact information Direct 505-992-1532, Email carlm@toyotaofsantafe.com

Dealership Experience

30 yrs, 1 mo

4.9

61 Reviews

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61 Reviews of Carl Martinez

May 27, 2023

Dealership Rating
Employee Rating

Excellence! !! Always a great experience with friendly people and a great service department with expert staff More

by demons86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 08, 2023

Dealership Rating
Employee Rating

Always great service thank you guys for being there and helping us and always letting us be aware of other things that need to be paid attention to for safe driving and well-being More

by Marcussoulflower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 28, 2022

Dealership Rating
Employee Rating

my “go-to”for many years. Some of the guys are like family. Only irritating thing is being asked to write a 15 word mnimum! More

by wolfchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Brannan

Dec 26, 2022

Toyota of Santa Fe responded

Thank you for taking the time to leave us a review!

July 31, 2022

Dealership Rating
Employee Rating

Honest; knowledge; run; professional; accommodating; customer focused; high standards; clean. They must be good to the employees in the service department and treat them well because so many people have More

by SantaFeToyotaowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2022

Toyota of Santa Fe responded

Thank you for the kind rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

July 30, 2022

Dealership Rating
Employee Rating

Thank you to the entire service staff! ! 100% satisfied with all my services! Excellent service and excellent customer service More

by demons86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2022

Toyota of Santa Fe responded

Thank you for this amazing review, We're glad the entire staff made you feel welcome!

July 14, 2022

Dealership Rating
Employee Rating

Everyone was extremely friendly and helpful. Would like to express my gratitude to Brian Brannan for going beyond being helpful to me. He should be a cherished employee. More

by dlovato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Brannan

Aug 09, 2022

Toyota of Santa Fe responded

Thank you for the nice review. Brian is one of the most popular service advisors, he'll be happy to hear your kind words.

June 04, 2022

Dealership Rating
Employee Rating

Service was fairly fast. Service writer was friendly and kept me up to date on progress. More

by Mogleybear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2022

Toyota of Santa Fe responded

Hello, thank you for trusting us with your service and we are glad you had a good experience!! we look forward working with you again in the future.

May 06, 2022

Dealership Rating
Employee Rating

no comment at this time, I will continue to use Toyota Santa fe to service my vehicle More

by mykejv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2022

Toyota of Santa Fe responded

we are grateful you took the time to leave us a review. Thank you!

May 03, 2022

Dealership Rating
Employee Rating

Professional, timely, personable and dependable. We have been customers for 17 years and always pleased with the work. More

by Nina Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 04, 2022

Toyota of Santa Fe responded

Hello Nina, Thank you for your loyalty we work hard to provide the best service possible and we can only do it thanks to customers like you.

April 14, 2022

Dealership Rating
Employee Rating

Service was very quick and competent. Only problem was shop fees of $6.30, almost 10% of bill before taxes. For tire work, that is outrageous. More

by Thomaswins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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