Carlos Posada

Everything great about the salesperson Pam and the store! Service is always accommodating and friendly Service is always accommodating and friendly More

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Have always v done business with Webb ford,,,, had problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there for service and am treated like a god,,, More

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Great dealership and a great car buying experience. The experience of my sales rep Pamela Hammersmith made the process smooth and seamless. The experience of my sales rep Pamela Hammersmith made the process smooth and seamless. More

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I had a great experience with Fair Oaks Lincoln in Naperville, when I went to trade in my car! From Justin who originally got me in the door to Eddie who spent countless hours with me, (basically clo Naperville, when I went to trade in my car! From Justin who originally got me in the door to Eddie who spent countless hours with me, (basically closing the deal) but certainly NOT pressuring me! I LOVE the no pressure part, which allowed me to “sleep on it”. I then went in the next day, (unfortunately Eddie had the day off), but Jorge was there to reassure me and answer any last minute questions before I went into the finance department to seal the deal! I’ve always taken my Lincoln there for service, and will continue to do so with my new one! Fair oaks Lincoln took what could be a painful experience, to a PAINLESS, PLEASANT, FUN experience, which will always keep me coming back as another satisfied customer!! More

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Every time I bring my car in fir service, his service team moves my vehicle thru the service process quickly and at the end they make it sparkle again!!! team moves my vehicle thru the service process quickly and at the end they make it sparkle again!!! More

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Very Unprofessional Service - "No Service" service My experience with the service, provided by Fair Oaks Lincoln, used to be very good - until they moved to the new location at 1564 W Ogden. In the last experience with the service, provided by Fair Oaks Lincoln, used to be very good - until they moved to the new location at 1564 W Ogden. In the last 10 months 2 times I had to use them - in June 2021 and yesterday, March 28th 2022. Both times was for warranty repairs, both times I came a day before, was told to come the next day at 7 am (the opening time), both times I did come at 7 am and both times for a whole day nobody even came close to my car. In June on the second day they took care of the problem. I am a limousine driver, my car is a commercial car, and I cannot work when it is kept hostage at the dealership. When yesterday, couple of hours before closing, I was told that again they would not be able to spend any time on my car, and I have to talk the next day to another person, I told the manager Mr Posada, that he does not have to bother anymore with my car and I am picking it up. Today I went to the Highland Park Lincoln dealer without any prior appointment (both times at Fair Oaks I did arrange to bring the car to them), and in 3.5 hours, until I was waiting, they did the diagnostics, and let me go. The repair parts are ordered, and they will call me when the parts arrive. In both cases - June last year and now, the problems were connected with electronics - the car was drivable, but not not usable as a limousine. Since 2006 I bought 4 Lincolns - 2006 Towncar, 2011 Towncar, 2016 MKS, and 2020 Continental. The buying record is no secret, yet Mr Posada, after telling me to come at 7 am, twice kept the car for a whole day without even getting close to the car. Highland Park is a substantially bigger dealership, and busier, yet they always can see me right away - I don't mind waiting a few hours. Highland Park is 50+ miles away from my home, and Fair Oaks bare 4 miles, yet I will never again go to Fair Oaks for service. Mr. Posada, you will have one less warranty customer to deal with. More

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Everything went great from start to finish.Jorge was Everything went great from start to finish. Jorge was very thorough, courteous, and followed thru perfectly! Everything went great from start to finish. Jorge was very thorough, courteous, and followed thru perfectly! More

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