Carol Mazzarelli

horrible call in system, waited on hold for service for 15mins just to be hung up on. They will not answer any questions on prices which seems untrustworthy and scummy. Never go here. 15mins just to be hung up on. They will not answer any questions on prices which seems untrustworthy and scummy. Never go here. More

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Outstanding Organization! Since 1992, I've purchased and services my vehicles at A-1 Toyota and I do not plan to ever go anyplace else! Over the course of this time, I've had t Since 1992, I've purchased and services my vehicles at A-1 Toyota and I do not plan to ever go anyplace else! Over the course of this time, I've had the opportunity to work with every department within this organization and every individual that I’ve had the opportunity of working with has been a first class top shelf professionals! My Personal Thanks to the Entire Team for their many years of customer service to myself and their continuing tenacious pursuit of Outstanding Customer Service! More

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Andy Constantinou was great from the minute we walked in. He was knowledgeable, honest, and helpful. He was flexible and able to get me through the process as efficiently as possible. He was knowledgeable, honest, and helpful. He was flexible and able to get me through the process as efficiently as possible. More

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Recommendation We have dealt with Quincy and A1 for many years and also our service manager Ken Perron. They are all exceptional people. Everyone in the dealership i We have dealt with Quincy and A1 for many years and also our service manager Ken Perron. They are all exceptional people. Everyone in the dealership is willing to help you. We really are enjoying our new RAV4 took it one week after buying to North Carolina and both tanks of gas mileage was 41 mpg, which we are really happy with. We live approximately six blocks from the Milford,Ct. Toyota dealer but really prefer dealing with A1 dealership get far better service and feel more like family. Quincy is number 1 salesperson in our book! Bob and Sherry More

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Great Experience! I went to A1-Toyota because a very close friend of mine bought a Toyota Rav4 from them. She kept bragging about Kevin Wright; her salesperson, who sti I went to A1-Toyota because a very close friend of mine bought a Toyota Rav4 from them. She kept bragging about Kevin Wright; her salesperson, who still takes care of her and her car years later. I too went to Kevin Wright. He was amazing. I felt like I had a big brother looking out for my best interest. He thoroughly explained my options. For example, I went to purchase the new Prius AWD; however, I wanted to buy it in my business name. He told me the leasing option along with the finance option. I felt the leasing option made sense since I was going to use the vehicle for business; however, that wasn't an option for the Prius. Kevin had me test drive a Rav4 as an alternative since they do lease those. It was beautiful; however, I stuck to the 2019 Prius XLE AWD, and so far, I have no regrets. Paul Wright, in the Finance Department, worked very hard to find the best financing solution for me. I highly recommend this dealership if you're in the market for a Toyota and ask for Kevin Wright. He'll take care of you too :) More

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A1is the best. Won't go anywhere else From Quincy in sales to Mike in service and everyone in between. Nothing compares to A-1. I would never buy a car or have a car serviced anywhere els From Quincy in sales to Mike in service and everyone in between. Nothing compares to A-1. I would never buy a car or have a car serviced anywhere else. More

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RARE COMBINATION OF HONESTY, QUALITY, THOUGHTFULNESS I discovered A-1 Toyota in searching for a trustworthy dealership, after the one that I had dealt with for years (also a family business, like A-1) wa I discovered A-1 Toyota in searching for a trustworthy dealership, after the one that I had dealt with for years (also a family business, like A-1) was purchased by a large corporation. Repeatedly, I was finding that the places that I was taking my car, whether it was the old dealership, the local repair facility, or the tire shop that I went to for an emissions test, were doing poor work or lying to me about what my car needed. On more than one occasion, a shop told me that my brakes or tires were perilously worn, or a rubber part of the undercarriage was torn and could pose a danger in driving. When I asked the guys at the family-owned tire store (Fetzer Tire) that I've used for over 20 years to check the condition out, they said that what I was told was a lie. In one case, a shop did repairs to a noisy exhaust system, for two hundred dollars, but in a month or two, the system was making a racket again. In 2008, after a drunk driver ran into my car and totaled it, I asked the husband of a friend of mine if he could recommend an honest and competent dealership anywhere in Fairfield, New Haven, or Hartford counties in Connecticut. He’s a former car design professional for Ford and, in more recent years, a sales rep for an auto company. After careful consideration and checking with colleagues, he recommended A-1. I followed his advice and bought a Prius from A-1. In the cab on my way to A-1 to pick up my new car, the cabdriver told me how satisfied the people he'd taken to or picked up from A-1 seemed to have been with the dealership over his years of working in the New Haven area. In my decade of dealings with A-1, everyone I dealt with there, including the salesman, Fariz ("Dado") Dadic (from whom I've now bought two Priuses), my various service reps, the contracts manager, and the checkout people, have always been friendly, informed, and helpful. It’s a testimony to the quality of the service staff and of the Prius itself that my first (2008) Prius now has over 318,000 miles on it, has never required a battery replacement or major engine repair, and is still running just fine -- so much so that I'm turning it over to my wife now. Not only have I never had any evidence that A-1 recommended or performed unnecessary work on my car, but at times a service rep has made a suggestion or an offer to me that saved me money -- when they could have recommended something unneeded or more expensive. It’s undoubtedly a sign of the quality of both the dealership’s management and its staff that every one of the four or five A-1 service reps that I’ve had over the years is still at A-1. Because of the friendliness and helpfulness of the people who work there (and because of the clean, bright, excellent facilities, including a little cafeteria and a wired Quiet Room), coming in for sales or service is always a pleasant experience (except, of course, when some expensive, normal maintenance is called for! -- and even then, the guys make it as painless as possible). With regard to my salesperson, ‘Dado,’ in particular, I understand that many people besides myself over the years have found him to be a person who, from the moment you meet him, conveys good will, honesty, and concern for your interests. When it recently became time for me to buy another car, I went to him, and he was helpful in various ways, making me aware of what cars and what incentives were available, introducing me to the cars' features, capabilities, and the add-on benefits (like Toyota Care free early maintenance, 21 days of free car washed, etc.). My current service rep, Mark Mastracchio, was also extremely helpful, with his knowledge of autos and different Toyota models' strengths, added features, and so on. When it came time for me to buy a car again, I didn't consider and wouldn't have considered going anywhere other than A-1. The combination of honesty, ability, and helpfulness that you get from its people is increasingly rare among car dealers and repair shops. This is both a review and an expression of thanks. More

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Excellent customer service Everyone was excellent and they went above and beyond to help me out. Also Hatim and Kevin were super awesome. words can not express how i feel about Everyone was excellent and they went above and beyond to help me out. Also Hatim and Kevin were super awesome. words can not express how i feel about the excellent service everyone gave me I want to thank everyone that helped me throught this transaction. Thanks Again Sincerely, Marcelino Rosario More

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consistency and excellent service Emerson is the best! Knowledgeable but not pushy, helps you to find what works best for you! He cares about the outcome. My experience at this deale Emerson is the best! Knowledgeable but not pushy, helps you to find what works best for you! He cares about the outcome. My experience at this dealership has resulted in three purchases over the years.. More

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Amazing service, great people! My parents have bought their cars here for years and years. My husband and I also got our current vehicles here. The sales employees are not paid on My parents have bought their cars here for years and years. My husband and I also got our current vehicles here. The sales employees are not paid on commission - they take the time to make sure you get what you need, answer your questions and truly care about you. Amazing to work with as a first-time car buyer, especially. There's no haggling, no games. It's very straightforward and stress free. Their service department is also very efficient, friendly - also taking the time needed to make sure you understand what's happening and explaining your options. The environment is great - clean, modern - they have a wifi room, a children's area, a nice lounge. The bathrooms are clean and there's complimentary coffee. Overall, a great dealership! More

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