Cesar Tapia

James and Cesar, Thank you for your help with our used car purchase! Much appreciated. car purchase! Much appreciated. More

Helpful 0

Report | Print

Sabrina answered every question enthusiastically, almost as if she was buying the car for herself. I felt happier for her, then for ourselves. She’s the reason I stopped searching online and bought from An as if she was buying the car for herself. I felt happier for her, then for ourselves. She’s the reason I stopped searching online and bought from Anderson’s Rock River Ford. More

Helpful 0

Report | Print

Polite and professional! I purchased my first car from Rock River Ford a few weeks ago, and had a wonderful car buying experience. Everyone who I interacted with through the e I purchased my first car from Rock River Ford a few weeks ago, and had a wonderful car buying experience. Everyone who I interacted with through the entire process was extremely polite and professional. I felt welcomed right away, and never felt pressured or forced to make any decisions during the process. I highly recommend this dealer if you're looking for a smooth buying experience! More

Helpful 0

Report | Print

My 3rd purchase from Andersson Rock River Ford once again I am the happiest customer ever .My overall experience was perfect and there is nothing better than working with Bernie Krowczyk and Gre once again I am the happiest customer ever .My overall experience was perfect and there is nothing better than working with Bernie Krowczyk and Greg Decman ,they're get it done and get it done right and keep people happy while keeping a great attitude just makes the whole experience slick ,smooth ,amazing and professional .thank you Caesar and Bill for all you did. I was and am one hundred percent satisfied. it's a real nice feeling when you pay for something cuz as we know stuff like this is a pretty big expense but when you can pay a payment and not be sad about it you're happy because you look in your garage and you smile and go I'm paying for that and I love it. More

Helpful 1

Report | Print

Thanks Lance! Thanks for your great customer service! Love Rock River Ford. Would never go anywhere else. Paul is so knowledgeable and handsome. Greg is the best! Thanks for your great customer service! Love Rock River Ford. Would never go anywhere else. Paul is so knowledgeable and handsome. Greg is the best! More

Helpful 0

Report | Print

I'm so happy! Customer service was great! The two men that helped me, I believe their names were Carlos and Ceser. They both were very professional and made it poss Customer service was great! The two men that helped me, I believe their names were Carlos and Ceser. They both were very professional and made it possible for me to get my dream car! More

Helpful 0

Report | Print

Beyond happy!! I recently purchased a vehicle from Rock River Block and I couldn't be happier with the vehicle itself and the members at Ford that helped me and my s I recently purchased a vehicle from Rock River Block and I couldn't be happier with the vehicle itself and the members at Ford that helped me and my sister. The staff is so inviting and is genuinely concerned about helping you make the right purchase. The salesman we had helping us did a phenomenal job. Brad was willing to spend whatever time was needed to make sure we were happy and set with our purchase. He was focused more on that then he was personally making a sale. He is not your typical car salesman..he does not just tell you what you want to hear but he instead tells you the truth and if needed will adapt the plan to ensure the customers' happiness at the end of the day. Cesar and Gregg were also a huge part of our great experience. All three were very accommodating and their goal was to make us feel comfortable at all times. Every aspect of the process was explained thoroughly by all three members of Ford. I was so impressed by the team at Rock River Block. I will definitely purchase my next vehicle here and will be referring all of my family and friends. So thankful!!!!! More

Helpful 0

Report | Print

Great experience I don't like to spend a lot of time at the dealership once the decision on a car has been made. Cesar and Mitch did a wonderful job moving the process I don't like to spend a lot of time at the dealership once the decision on a car has been made. Cesar and Mitch did a wonderful job moving the process along. They are great and I am already spreading the word about them! More

Helpful 0

Report | Print

Mitsubishi Outlander I bought a used outlander and Usni was great. He was very patient and not pushy. I felt as if he cared about me and my family. Cesar was cool too. I bought a used outlander and Usni was great. He was very patient and not pushy. I felt as if he cared about me and my family. Cesar was cool too. More

Helpful 0

Report | Print

Car Purchased in Under 1 Hour! We would like to provide our gratitude for three gentlemen at Anderson Rock River. First, Cesar Tapia was willing to work with me over the phone. We would like to provide our gratitude for three gentlemen at Anderson Rock River. First, Cesar Tapia was willing to work with me over the phone. I had done a bunch of homework including test drives at other dealers. I told him what I was looking for, and the price range. He was willing to negotiate remotely to enable our 45 mile drive to be worthwhile (with arriving just as the location was to close for the evening!). No gimmicks, bait and switch, or other tactics. He handed the sale off to one of his associates (Mitch Edler), who was absolutely fantastic. Mitch literally was running between the car, finance, copy machines, tool shop, and even between buildings. to get all paperwork squared away and to complete this deal as quickly as possible. Finance took all of about 12 minutes with the fine expertise of Jeff Winters, and Mitch finished off the purchase with cordless drill in hand to attach the plates. The whole duration at the dealership took about 55 minutes! Will definitely look to make the 45 drive for our next purchase - and will specifically ask for Mitch! Regards, J&DC More

Helpful 0

Report | Print