My Review Of Hendrick Honda:
My wife and I just purchased a 2012 Honda CRV for her and traded in our 2005 CRV (which we also purchased from Hendrick Honda)and unlike many car buying experiences, this one was very pleasant and hassle-free. We visited before Christmas to inquire about the new CRVs and worked with Ellis McDowell, who informed us about the status of the new CRVs and showed us a 2011 Pilot, which we took for a test drive. We decided to wait and see the new CRV, and after Christmas we received a call that you had received several and invited us to come look at them. Joseph Garmati assisted us on our second visit and did a great job of describing all the features and options of the new car, and took us for a test drive. We loved the car, but decided we wanted a AWD with navigation in the green color, which you didn't have. Sean McLane spoke with us and got involved in our deal, helping to quickly find the vehicle we wanted and take care of some other special requests we had to add side molding, the car mat package and luggage rails. Joseph and Sean were also very fair and professional in arriving at a trade in price for our 2005 SUV. We decided to purchase and somehow Sean was able to quickly get the car we wanted even though other customers were also seeking the same one because it was a newly released model. We finalized our deal with Charles Beard, who did an excellent job of explaining the extra warranty and maintenance plans that you offer - without any pressure or slick tactics to get us to buy something we didn't want. (We decided to buy both a warranty and maintenance plan.) So, overall, it was a great experience and we appreciated the friendly and professional attitude of your team members from start to finish. We've been loyal customers of Hendrick Honda since 1992 and this is the sixth vehicle we've purchased from you. We like the convenient location and the good, reliable service we've received from you over the years. Thanks for a job well done.
- Darrell and Elizabeth Williams
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