Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chess Shiner
My Review of Ken Garff Volkswagen:
I recently bought a 2012 Jetta SportWagen from this dealership, and it was a very good car buying experience. Chess Shiner and the rest of the staff were very easy to work with (probably 90% of our communications were via e-mail), and they easily beat the price of all other VW dealerships along the Wasatch front. Similar to other reviews here, there was not any pushiness or pressure applied, which was very appealing to my wife.
My wife was very specific about the exterior color that she wanted. There were not any dealers in the state of Utah that had this color. Two other dealers attempted to find a match in a neighboring state (which would have incurred an additional transportation fee), without luck. They (along with the other dealers) then tried to sell us on another color... which is part of their job, I suppose. Chess took the extra step and found a match for a vehicle that was "in transit" to a dealer in a nearby state. He was able to secure the vehicle, and since it was "in transit", there were not any additional transportation costs.
It took a week for the car to make it up to Utah, we took delivery of it yesterday, and we are very happy.
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