Chris Prodromides at Pacific Audi

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Prodromides

My Review of Pacific Audi:
I initially worked with Edwin Arredondo and then Edwin introduced me to Chris Prodromides. Both are good guys. They both read my personality very well knowing I am ready to buy, have done my homework and am very familiar with financing and leasing options of a car. Instead of giving me the "black box" this is your monthly payment treatment, they were very transparent from day one showing me all of their numbers. I went home and ran these numbers against my leasing and finance model and everything came up similar. Further, no matter how much I questioned or pushed, they both always had a GREAT attitude and never became arrogant, dismissive or made me feel like they had better things to do. I truly feel like they are focused on the "whole customer experience" versus just the transaction of buying a car. If this is how Audi service is, I may become a lifetime Audi customer. This is my first Audi ever. Before I have purchased BMWs (two), Infinities (3), etc. never an Audi. I am looking forward to my new purchase and the continued great customer service Pacific Audi provides. The customer service makes a big difference

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Prodromides, Ryan Shipton

My Review of Pacific Audi:
Ryan Shipton and the others at Pacific Audi all have expert knowledge of the Audi product and sales process. They are all friendly and professional. All questions were answered, emails and phone calls promptly returned with a reply.

My purchase lasted nearly 5 months from the time I ordered the car until we completed the sale, as I ordered a specific model that was new and I went to Europe with my family to pick up the car (and drive it for an extended period of time) before it was shipped to California. During this time I had many interactions with Ryan and his staff and have only positive things I can say about them.

The nature of European Delivery has unique challenges and uncertainties, Ryan and his staff made all the arrangements and everything went very smoothly.

I look forward to purchasing another Audi next year from Ryan Shipton, and recommend him and the dealership to anyone wishing to purchase an Audi product.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Prodromides, James White

My Review of Pacific Audi:
This was by far the best car buying experience I have ever had. Jim and Chris were great to deal with. Negotiated everything over the phone and was in and out of the dealership with my new car in 1-1/2 hours. Can't recommend this dealership and particularly Jim and Chris enough!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Prodromides, James White

My Review of Pacific Audi:
Best car dealership my wife and I have ever dealt with, both for sales and service. Chris and Jim ? (sorry, forgot Jim's surname) were a pleasure to deal with -- answered professionally and clearly ewvery question we had about the car. Once we decided to lease the car, Jim took the time to show me every feature -- and because I'm "mechanically-challenged" he had to review certain things more than once, which he did with a smile. The Leasing Person (forgot name, but a female) was equally pleasant, professional and efficient; she made the process smooth and fast. When I needed to service the car because of a blown tire, the Service end of the dealership was just as fine as the Sales/Leasing. The service manager told me when my car would be ready, and it was ready exactly as promised. The physical aspects of the dealership are wonderful, including the coffee! It is just a great place. My wife and I have been buying/leasing cars for over 20 years, both in NY as well as CA, and we have usually gone with Audi. Pacific Audi is the best Audi dealership we've experienced by far.So good, in fact, that we've leased Audies at Pacific for use at our home in Deer Valley Utah! Bravo for Pacific Audi.

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