My Review Of Paul Cerame Ford:
In short, this was the best experience I have ever had buying a car. I will never go anywhere else for a Ford. A longer version is below for any who care to read it.
We had not purchased a car in nine years, and we were apprehensive and dreading the game playing and price dickering we thought we would experience. We visited this dealership on a Saturday morning and drove a Taurus and a Fusion before we had to leave to get our daughter somewhere. I couldn't believe how low pressure our salesman, Chris Stallman, was. He let us drive both cars by ourselves (not sitting in the car with us and telling us where to turn like we experienced at two other dealerships), and then didn't even take down our names or numbers when we left. I had to ask him for his card and what days he was working the following week. He even suggested a lower priced car that would fulfill our needs after actually listening to what our needs were, instead of trying to sell us the most expensive thing he could.
After an irritating waste of 2 1/2 hours at Dave Sinclair Ford later that day (since we thought we had to go more than one place to compare), we decided that we wanted the Taurus SEL that we had driven that morning at Paul Cerame. We returned Monday afternoon, hoping to get the price we had decided was acceptable to us. Even though Chris had been wonderful, we were nervous about the classic back and forth between us and the manager for what we would actually pay for the car. We really needed a car because my husband's truck had been towed to our house and we only had one operating vehicle. At Sinclair Ford, we had been offered $29,000+, then $28,000+. We really wanted to pay $27,000 even (after rebates and coming down some from sticker price) after we did some internet research on Sunday.
We walked in at 4:15 Monday afternoon, went straight into Chris's office and told him we wanted the car, then waited literally 5 minutes for him to return with the offer of $27,214! This was $2,000+ less than the first offer we got at Sinclair! We thought we might as well go for it, and told him that we really wanted to get it for $27,000 even. He said he would go check with the manager, and returned again in 5 minutes with an ok. The paperwork with Bob Tierney took minimal time as well. While Bob was drawing up the paperwork, Chris was setting up our account for the My Ford Touch. I was out of there in less than 1 1/2 hours. My husband stayed while Chris went over EVERYTHING about the car for over an hour.
This was the most pleasant car buying experience imaginable. There is nothing they could have done better. I highly recommend Chris Stallman as the most laid back, low pressure salesman I have ever dealt with.
P.S. During the 2 1/2 wasted hours at DAVE SINCLAIR Ford mentioned earlier, we were:
1) shown a Taurus SEL without leather seats (which we clearly stated we wanted)
2) shown a Taurus Limited (we wanted an SEL) without a moonroof (also clearly stated as a feature we wanted)
3) waited forever while they found two cars we wanted at other dealerships
4) presented with a price that took $836 off of sticker price, but added back on $725 for Resistol coating and pin striping, neither of which we had asked for
5) presented with a second price which was still $1,000+ more than Cerame's price
6) asked what they could do to get us to buy the car right then after being told that we didn't want to buy that day
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