My Review Of Dulles Motorcars:
I had a very good experience visiting Dulles Motorcars. When I walked in, my wife and I had only a vague idea of what we wanted, but our sales guy, Justin Glan was extremely helpful. We had not intended to make our purchase when we visited. Justin was very warm and friendly, offering us information in a laid back and casual manner. Justin made it clear up front that he wanted us to to be happy with our decision and he never exerted excessive sales pressure.
Justin seemed a tad nervous at times, but I later discovered that he was new to the dealership. If I were running the sales team, I would hire more employees like Justin. He may be a little green and still learning, but as he gains confidence he will more than overcome this. I believe that you can teach confidence and procedural knowledge, but core people skills are a product of your upbringing and life experience. Justin has excellent conversational skills and knows how to put consumers at ease with his causal approach. This guy is going to be a star once he gets a few more sales wrapped up. In a previous life, I was the VP of Global Sales for a multi-national company, I spent a long time seeking professionals like Justin to my team. I would hire an up and coming guy like Justin in heartbeat.
I was a little less pleased with the finance manager who pushed and pushed us, it seemed like he was trying to rush us out the door. Admittedly we were at the dealer right at closing time, but this is a major decision for most consumers and we wanted to feel comfortable, not hurried.
The sales manager, Dick Bailey was friendly and candid with us, I really enjoyed working with Mr. Bailey as his his years of experience contributed to a good dissuasion.
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