Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Christina Richmond
My Review of Kings Toyota:
When I walked into Kings Toyota I was going through the motions to be certain I had made the right choice on ANOTHER car. So I drove the Rav4 and pretty much to my amazement I fell in love with it. After 2 days of haggling with the other dealership for the small SUV I thought I wanted, my mind was exhausted at the thought of having to start over...good thing I didn't have to. From start to finish my buying experience was calm and easy...no haggling involved. Christina, my salesperson, was upfront about the price. No starting with what 'payment I could afford' angle, which pleased me to no end. So I walked in to buy and in no time at all the transaction was done. I have never purchased such a big ticket item so easy and hassle free in my 52 years. So, would I recomment Kings Toyota and Christina Richmond to my friends? The answer is a resounding YES!
But...the service didn't stop there. A few weeks ago, nearly 3 months after my purchase, I locked my keys in my car at a nearby grocery store. Somewhat panicked I called Kings and relayed my dilema. The person answering the phone said 'let me transfer you to Christine, I believe she's here and might be able to help you'. Christine called the service department hoping to cut a new key for me, but they had just closed. So she offered to pick me up herself, drive me home to get my spare key and drive me back to my car. Rescue complete. Now that's going above and beyond. I just hope she's still there when I purchase my next new car!!
Rebecca Powell
A very satisfied Toyota customer.
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