Chuck Brumm

Completely dishonest and fraudulent. These guys mislead and lied to me and admitted it and pretended they were going to help me fix their mistake but a month later began to deny their mi These guys mislead and lied to me and admitted it and pretended they were going to help me fix their mistake but a month later began to deny their mistake and began refusing to assist. They will do anything for a sale. Do not trust them. More

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Very professional. Very knowledgeable. Very helpful. It was a pleasurable experience from start to finish. Very knowledgeable. Very helpful. It was a pleasurable experience from start to finish. More

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Please do not ever, ever do business with this dealership! I was clearly told, and confirmed it twice prior to leaving the office of finance manager, MK Rizeak, that the routine maintenance packag dealership! I was clearly told, and confirmed it twice prior to leaving the office of finance manager, MK Rizeak, that the routine maintenance package for the life of the loan was being included at no charge. When I returned home, I noticed that it was included as an actual charge, and not just listed on the paperwork to show that I had the maintenance package. I called and left at least 2 messages over a 2 day period, and after receiving no return phone call for almost 4 days, I messaged my sales person, Orlando, who has been absolutely awesome since I first walked in the door Monday afternoon, and he spoke to Mr. Rizeak, who then finally returned my call, but unfortunately proceeded to blatantly lie and respond in a somewhat patronizing way, that he never told me that he was including it at no charge to me. I would have never, ever agreed to pay for a maintenance package when I can get the routine maintenance done at a shop 5 minutes from my home for a fraction of the cost. To add insult to injury, you could tell that he knew he was lying, and he still could not be mature or professional enough to admit that he had told me that. Chuck Brumm, general sales manager, then called me and proceeded to imply that I was the one not telling the truth, and refused to refund to me the amount that I was charged for the routine maintenance package. I have had a Hyundai for almost 4 years, and I want to make sure and say that the service department at Headquarters Hyundai has been outstanding in all ways over the last 4 years every time I had to take my vehicle in for any reason, and it is sad and unfortunate that Mr. Rizeak and Mr. Brumm refuse to conduct themselves in a mature or professional way and/or refuse to just simply do the right thing. It is people like them that give car salesmen a bad reputation, which is very unfortunate as there are many that conduct themselves with integrity and professionalism, but get overshadowed by auto dealership employees like Mr. Rizeak and Mr. Brumm. More

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Awesome Awesome Awesome the best We will recommend to everyone 👍 and we are so happy thank you everyone 👍 and we are so happy thank you More

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My daughter is 24 and was anxious about the experience she would have buying a car. Chuck Brumm made her experience smooth and hassle free. It was actually a joyful experience for her and she is thrilled she would have buying a car. Chuck Brumm made her experience smooth and hassle free. It was actually a joyful experience for her and she is thrilled with her new Kona. She said the whole experience, including trading her VW, was way better than she expected. Thanks Chuck. More

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Very clean professional and low pressure environment. Everyone wants to help and they go out of the way to make sure the customer is happy. Finance person (Jasmin was fantastic) sales manager was very wi Everyone wants to help and they go out of the way to make sure the customer is happy. Finance person (Jasmin was fantastic) sales manager was very willing to work with us and Tony our Genesis expert was incredible! More

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Chuck and Jose have been professional and dedicated to achieve my requests. Both working tirelessly to meet my needs. Their knowledge of Hyundai products and presentation was excellent. achieve my requests. Both working tirelessly to meet my needs. Their knowledge of Hyundai products and presentation was excellent. More

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Easy transaction and great service. Car was delivered to my house and paperwork was easy with Keith and Tony. Tony was very detailed with all the car features. my house and paperwork was easy with Keith and Tony. Tony was very detailed with all the car features. More

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Today is Day 70 that I made my September payment on my 2018 Elantra on 8/31/2020. I traded in, as a repeat lease customer on 9/6/20 for a 2021 Kona making another payment for September. Till this date I h 2018 Elantra on 8/31/2020. I traded in, as a repeat lease customer on 9/6/20 for a 2021 Kona making another payment for September. Till this date I haven't received my payment yet. Made several attempts to reach you in person, phone calls, text, Dealer Rater, email , survey, with absolutely no response. Is this how Headquarter Hyundai treats a repeat lease client? More

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Tony was a pleasure to work with. He showed me much patience during my time of indecisiveness. I would recommend him to my friends & family. patience during my time of indecisiveness. I would recommend him to my friends & family. More

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