Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Chuck Thomas
My Review of Infiniti of Denver:
I was "just kidding" my salesman, Chuck Thomas, when I told him he was the "least
annoying" of all the sales people I had encountered in my previous two weeks of car
shopping. In fact, his calm, confident and informative approach was very
professional and put me at ease right away and all during our conversations. I fully
appreciated his help and would highly recommend this outstanding man as being head
and shoulders above any automobile sales person I have ever encountered. I am a
62 year old retired hotel Food & Beverage mgr. - so along the way, I've dealt with my
share of salespeople!
But here's the rub: The Infinity dealership sold me a beautiful mint condition
2007 Ford Explorer/Eddie Bauer edition. Of course it was sold with no warranty and
in "As Is" condition. It test drove wonderfully and seemed to work flawlessly for
three days. Then, on Sunday, I took a drive for pleasure up Mt. Evans, the highest
paved road in America at 14,000 remote feet with no cell phone service.
I parked and enjoyed the view. My new 2007 used Explorer would not start. In
fact, it had a complete and catastrophic electrical failure. Absolutely NONE of the
many heralded power options would respond. Even the emergency warning flashing lights
would not work!
I was completely stranded. I hiked to the Echo Lake lodge, and using their
landline telephone, I was able to call a tow truck in Idaho Springs to come to my
aid. They towed me to Denver and I am currently waiting for the repair bill from
Lakewood Fordland. Obviously everything is at my expense.
At the time of the sale, for which I paid cash in it's entirety (no financed
amount), I was assured that this vehicle had been completely checked by the dealer's
mechanics and "certified" to be in excellent condition.
So here's the question: Was my unfortunate experience just a rare fluke and
unlikely to be foreseen? - - Or was I a victim of an old carnival trick similar to
the "sawdust in the transmission" scam?
I have no clue. Remember, I'm a retired F&B mgr. not a car mechanic.
The bottom line is that the sales experience was much more than satisfactory, I felt
I was treated in an excellent manner by a top notch professional: Chuck Thomas.
The vehicle I purchased, though, turned out to be a complete disappointment!
Sincerely,
Don Gaylien
E-mail: dgaylien@gmail.com
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