Cindy Bugbee

Always a good experience. I have bought several cars and also leased a car from this dealership. Jim Reed is my salesperson. He has knowledge about all cars...financing...warranties...or any question you mi also leased a car from this dealership. Jim Reed is my salesperson. He has knowledge about all cars...financing...warranties...or any question you might have. This is why I go back. No pressure just a great conversation about what you need. A pleasant process. Besides signing a bunch of papers with Cindy this was quick and easy. Thank you Jim and Cindy. Love my Escape. More

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Steer clear: you don't know what you're getting into! Don't get tricked by the false positive reviews; look somewhere else! (notably, if you intend to buy a pre owned car from this dealership) L Don't get tricked by the false positive reviews; look somewhere else! (notably, if you intend to buy a pre owned car from this dealership) Last winter I've made not a cheap: 44,5K $ POC deal with them. First, I had to send reminders to get the awfully tardive paperwork done, despite the rapid full payment and the agreement on a timely service at contract signature. Secondly; during the weeks of (totally unnecessary) waiting the truck was shown to other customers; thus, various annoying dents and (deep!:-((( scratches have occurred. If it wasn't enough, all factory rubber carpets were replaced to some low quality plastic ones. I had to make a list of concerns, but no real actions were taken eventually. Instead, I ended up with a "salesman" who literally challenged my words...yes, after 44,5K USD... obviously.... Hence, I had to show the pictures from the date of the deal; promises were made at least... but, nothing really happened, again: literally nothing was fixed. So, it was confirmed: what all they care about is actually getting your money and you're screwed if you have a problem. You may ask why on Earth I finished this transaction? Well, the truck was for my kids and they liked the rare colour; secondly, because I trust Ford and its dealerships all over the country (actually all over the world), plus: I did consider positively the superficial online feedbacks too... MY MISTAKE! DON'T DO THAT! They are misleading, notably the positive ones where people got spontaneously/temporarily satisfied with the new toy (under full factory warranty and zero milage in)... Read the critics only, carefully: you'll be better off. Obviously: this dealership truly does not care about your business or your hard earned dollars at all (notably, if you are on the "second hand class").... Anyways we survived, the truck is OK, Ford did a good job (so far) but, the entire experience with the dealership was just a painful epic misconduct full with clumsy improvisations. BTW, it was a solid 800$ extra to fix all the issues they have produced after I've signed the papers... Atrocious customer service with depressing mediocrity! Even one star is too much here. More

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they delivered me a 2017 Lincoln Navigator with problems I had to bring it back in for 3 days and they did not fix the problems. The problems were annoying but not monumental and they failed to address the I had to bring it back in for 3 days and they did not fix the problems. The problems were annoying but not monumental and they failed to address them and tried to patronize me instead. I have owned 2 new Navigators and 3 Expedition LTDs and know the car. No Ford dealer ever blew me off like this before. More

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I needed a daily driber I own a corvette and jeep wrangler with 35" tires....so I've been searching for the right daily driver. I found Shaker Ford on CarGurus and Cars.com, I own a corvette and jeep wrangler with 35" tires....so I've been searching for the right daily driver. I found Shaker Ford on CarGurus and Cars.com, I don't live on this side of the state and never heard of them. They have a great selection of vehicles both new, used, and from trade in. This Camry was the lowest miled, best priced, newest used car I found in months. For a 2009, it is near mint condition with only 43k on it. Shaker also put a new set of tires on before I left. More

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Excellent Salvatore in sales was excellent he was friendly, honest, did not try to sell me a vehicle that I was not interested in. At no time was he pushy or ar Salvatore in sales was excellent he was friendly, honest, did not try to sell me a vehicle that I was not interested in. At no time was he pushy or arrogant instead he was patient and understanding of what I wanted. I would also like to say that that I believe him to be an asset to your dealership and would recommend him to anyone interested in buying a vehicle. My experience with him was a total pleasure unlike other dealerships. More

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Wonderful buying experienc I was very satisfied with the way i was treated when i visited and test drove an Edge and Escape. MY salesman Jim Reed was as usual very professional I was very satisfied with the way i was treated when i visited and test drove an Edge and Escape. MY salesman Jim Reed was as usual very professional and well knowledgeable with everything that i had to ask about my purchase and leasing or buying options. I also was very pleased with the financial advisor Cindy Bugbee who worked with me to fill out applications and purchase the vehicle. I will definitely recommend this dealership and Jim Reed and Cindy Bugbee to my friends and family. More

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successful purchase Would like to share my recent experience I had with the SHAKER’s Family Ford Lincoln which ended successfully in buying a used Subaru Impreza I liked. Would like to share my recent experience I had with the SHAKER’s Family Ford Lincoln which ended successfully in buying a used Subaru Impreza I liked. My sales representative was a friendly, knowledgeable and full of positive energy employee and a wonderful person Doreen Darsh. During the whole process - from just looking at the car, driving together as part of the driving test, answering my numerous questions and preparing all the paperwork - Doreen acted as if she had been my family member: always supportive and responsive - no pressure approach. All that was done at a high professional level. It was my great pleasure to get to know the SHAKER’s car dealership through my experience with Doreen, the best of the best there. I left SHAKER being a satisfied customer and driving my new car. Highly recommend! More

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Great Car Buyer Experice Everyone at this dealership were fantastic to work with. Our salesperson Jim Reed was professional, knowledgeable and made our buying experience stres Everyone at this dealership were fantastic to work with. Our salesperson Jim Reed was professional, knowledgeable and made our buying experience stress free and enjoyable. In the future, if we need to buy another car, we will buy from Shaker Ford again. More

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Superb Service My experience here was nothing but excellent! Jim Reed and Cindy Bugbee were very professional and made the decision making process stress free! Th My experience here was nothing but excellent! Jim Reed and Cindy Bugbee were very professional and made the decision making process stress free! They also took the time to make sure I was financially comfortable with my decision which a lot of dealerships do not take the time to do! I highly recommend coming here because you will get nothing but the best service and sale. More

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Down to earth easy process, professional service. Everything was done in a realistic manner, helped with all my requests and concerns. Went above and beyond my expectations for dealer service. Would h Everything was done in a realistic manner, helped with all my requests and concerns. Went above and beyond my expectations for dealer service. Would highly recommend to anyone and look forward to continue future sales here. More

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