Clay Williamson

Terrible experience at Ray Skillman Southside Kia this afternoon. After finding a 2022 Telluride online and confirming availability I attempted to begin an online purchase but had a few questions that I w afternoon. After finding a 2022 Telluride online and confirming availability I attempted to begin an online purchase but had a few questions that I wanted answered before committing. My biggest need here was to have a quick turnaround for a vehicle as purchasing cars is always a nightmare experience that takes over 3 hours. I have a Director level position where I am unable to block off large portions of my day, and the single most important aspect of this discussion was that I didn't want my time wasted. After discussion with the Sales representative I was told that this was more complicated for the vehicle I wanted and that I would need to visit the dealership as these were first-come-first-serve, and he would happily help to expedite the sale. After taking the afternoon off work, and driving over an hour to the dealership, I met the salesperson. He requested the keys to the vehicle and was told that the car had just been promised to be held for a couple that was driving in from over 2 hours. I asked what time the other couple called, which was dodged, clearly indicating that I was first to the car. I was also at the dealership with cash in hand only to be told that the first-come-first-serve car was being held, against policy. I contacted the GM and after 2 conversations was offered to order a car without markups, which might I add is backordered for months. Pretty much adding insult to injury on the worst experience I have ever had at a car dealership. The summary take home is that, 1) this dealership participates in unethical double-standard sales tactics where customers are given special treatment in a supposedly first-come-first-serve environment. 2) There is very poor customer service and communication on the general sales floor indicating poor overall management from the top, which was confirmed after 2 unresolved conversations with the General Manager, who failed to act ethically and lost any future business and an immediate 40K sale. 3) My wasted time today equated to $251.25 of missed time, gas to and from the dealership, and an entire evening of compete rage and disbelief over a very poorly handled sales situation. I would strongly recommend looking elsewhere for a vehicle. Given my experience just walking through the door, I can't even imagine what kind of tactics and poor customer service would follow into the buying process, then downstream if god forbid, any service was required. This car dealership perpetuates the age old stigma of slimey car dealers and unethical salespeople. This is the type of business that gives car sales, and the sales industry overall a bad name. More

Helpful 2

Report | Print

I have not seen the "above and beyond" trait We purchased a used car from Ray Skillman South Side Auto Center. The process was reasonably easy but the follow through on the back end was horrible. We purchased a used car from Ray Skillman South Side Auto Center. The process was reasonably easy but the follow through on the back end was horrible. Many things promised took way too long. No calls or emails regarding these simple promises. Left with the car dirty with some type of gunk on the back seat leather after they "detailed" it. Rear paint damage and emblem replacement took a long time too with zero communication. Windshield had to be replaced and the company they used, did not install it correctly. So it started cracking from the top edge. They came back out to see, and you can only imagine that they were not ready to admit they messed up. So, now I still have a foot long crack in a windshield that Ray Skillman could have had our back, the customer, and had them replace it again. Considering we purchased the extra Driver Care package, its windshield repair not windshield replacement. I called over a week ago and had to call Doug Magnusen again just to find out the answer. Once again, bad communication. Ian was great to work with but it was odd dealing with two different salesman. Clay was the initial salesman but then it seemed like we were handed off after we agreed on a price. It looked like Ian had to get the crummy end of the job and deal with all of the promises made and repairs. All in all, no one was rude or unprofessional but I do not recommend this dealership. More

Helpful 3

Report | Print

Best in the business!! I won’t go see anyone else! Clay brought my wife and I back to Skillman after Ross lies to us and made us swear off of this dealership! If Clay leaves I won’t go see anyone else! Clay brought my wife and I back to Skillman after Ross lies to us and made us swear off of this dealership! If Clay leaves this dealership, I will follow him! Do NOT let this asset go! More

Helpful 0

Report | Print

Michael Sellers is the best auto specialist there is If you go to Ray Skillman‘s auto dealership and are looking for a great salesman go talk to Michael Sellers. From the moment we walked under the lot If you go to Ray Skillman‘s auto dealership and are looking for a great salesman go talk to Michael Sellers. From the moment we walked under the lot to the moment we bought the truck and drove off the lot Michael was there for us. He had the best attitude of any auto specialist/salesman I’ve ever worked with and I’ve had the pleasure to meet. We got a great trade-in and a great deal on a great truck.thank you Michael I will buy all of my future vehicles from you. More

Helpful 0

Report | Print

Awesome experience! I had am awesone experience at Ray Skillman! Clay my salesman was fantastic! He was very informative and patient with me! I would recommend this deale I had am awesone experience at Ray Skillman! Clay my salesman was fantastic! He was very informative and patient with me! I would recommend this dealership and clay to anyone and everyone! More

Helpful 0

Report | Print

Good people Nick is very friendly and professional. He went out of his way to make sure I was comfortable. He made sure that I was satisfied with the vehicle I ha Nick is very friendly and professional. He went out of his way to make sure I was comfortable. He made sure that I was satisfied with the vehicle I had chosen. I would recommend anyone to seek his help when buying a vehicle. More

Helpful 0

Report | Print

Truley Exceptional I had a great experience. Everyone was very friendly and accommodating. I am very happy with my purchase. I was asked a lot of questions and all my qu I had a great experience. Everyone was very friendly and accommodating. I am very happy with my purchase. I was asked a lot of questions and all my questions were answered. More

Helpful 0

Report | Print

Fantastic! One word: fantastic! I bought my FIFTH vehicle on Saturday from them. They always go above and beyond. I have bought three Kias, a Chevrolet Aveo, an One word: fantastic! I bought my FIFTH vehicle on Saturday from them. They always go above and beyond. I have bought three Kias, a Chevrolet Aveo, and a 2018 GMC Canyon. They spent a lot of time with me to make sure that I got the car that I wanted and could afford. They are the first place I shop when buying a car. On Saturday, they really went beyond my expectations to get me into the Canyon that I wanted. I appreciate their help immensely. If you are shopping for a new or used vehicle, even if they are distant from where you live, please do yourself a favor and give them a chance. They are great guys to work with and you will not regret it! More

Helpful 0

Report | Print

Fantastic Buying Experience, Friendly Service and No pressur Great overall buying experience, all of the employees at Ray Skillman were extremely friendly, patient, and knowledgeable. I purchased a 2018 Kia Stin Great overall buying experience, all of the employees at Ray Skillman were extremely friendly, patient, and knowledgeable. I purchased a 2018 Kia Stinger from Ray Skillman, while I was there I mainly dealt with Clay Williamson. Clay was amazing, he worked extremely hard to get me the exact car that I wanted for a price better than expected. Even though they didn't have the exact model I was looking for, Clay coordinated getting this car from Michigan, and working magic on the numbers. He really went the extra mile to make this deal great for me. While also at Ray Skillman, I also dealt with Chase Wilson for Finance who was extremely pleasant and friendly to deal with. He really made the entire buying experience easy to understand. Finally I dealt with some of the Management and Support staff. Chuck DeWitt, was extremely friendly remembering my name every time I entered the building and extremely pleasant to talk with. He helped to make the entire purchasing process easy and Fun. I also chatted in length with Marcelo Plante who was new to the Ray Skillman staff. He was a great person to chat with, his upbeat attitude and demeanor really helped to reassure me that I was dealing with the right dealership and buying the right car. Overall this was an amazing buying experience and I would recommend Ray Skillman to anyone looking to buy a new vehicle. More

Helpful 0

Report | Print

New car experience My first experience buying a new car. Clay was friendly and helpful. I was headed home in my new car in no time. Happily recommend Clay Williamson and My first experience buying a new car. Clay was friendly and helpful. I was headed home in my new car in no time. Happily recommend Clay Williamson and Ray Skillman Kia for your new car purchase. More

Helpful 0

Report | Print