Clement Lehman at Volkswagen Santa Monica

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Clement Lehman

My Review of Volkswagen Santa Monica :
I"ll start off by saying that my last two cars have been a VW.....And the major reason besides the car being a factor, my experience at the VW dealership in Santa Monica with their Stella employees EDDIE and Cle'ment keeps me coming back! These guys know how to make you feel like a winner without the pushy wanna sell you a car feel. They work with you and your situation to try hard to make your situation fit the VW scale. I goota say I got the CC sport from EDDIE on a late night... a matter of fact the night before Thanksgiving and he stayed with me showing me every detail of the car and it 's amazing features which I totally love. I'm quite sure he had a family to go home too but I didn't and I was feeling a little homesick to be honest and I think he picked that up and give me that extra assurance that "LIFE IS WHAT YOU MAKE OF IT! It might some cheesy but I drove away in my brand new car not only feeling like had a friend at VW but I felt like I had made two new family members out of EDDIE and Cle'ment. Well I hope I didn't keep them from their family too long on Thanksgiving eve but I didn't feel as lonely as I did when I drove off in My new CC sport! Thanks Eddie and Cle'ment You guys Rock! I hope to see you guys soon....keep doing what you do...you just never know who your going to touch and inspire.....
Sincerely Lorne Hughes

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Dionne, Clement Lehman

My Review of Volkswagen Santa Monica :
Mike Dionne made me feel comfortable on all the options on the car and the Manager Clement who I meet and told me to find the car that fits my needs and he would go over all of the pricing options. I got everything that I wanted out of the experience and have sent in 2 friends to get there new VW!
Here is what I look for when I shop! And Mike Dionne did all of this and more :)

1. Know your product – Know what products/service you are offering back to front. In other words be an information expert. It is okay to say "I don't know", but it should always be followed up by... "but let me find out" or possibly " but my friend knows!" Whatever the situation may be, make sure that you don't leave your customer with an unanswered question.

2. Body Language/Communication – Most of the communication that we relay to others is done through body language. If we have a negative body language when we interact with others it can show our lack of care. Two of the most important parts of positive body language are smiling, and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them, not at them. And then of course smiling is just more inviting than someone who has a blank look on their face.

3. Anticipate Guest Needs – Nothing surprises your customer more than an employee going the extra mile to help them. Always look for ways to serve your customer more than they expect. In doing so it helps them to know that you care and it will leave them with the "Feel Good Factor" that we are searching for.

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