Clever Bautista at Brown's Toyota of Glen Burnie

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Clever Bautista, Mark Nicholson

My Review of Brown's Toyota of Glen Burnie:
Found exactly 1 CPO Sequoia within 200 miles from our house at Brown's Toyota. Was advertised for a price well below KBB, so I called Brown's and talked to Clever Bautista. He answered some basic questions about the truck and assured me that there weren't any surprises. He also offered to hold the vehicle while we were in transit (4.5h) so we wouldn't waste our time.

We made the trip the next day, and had a really good experience. The truck was as promised and a good value, and Clever was very helpful.

Two minor things weren't totally positive: they weren't very willing to negotiate on the advertised price (granted it was below KBB), and it seemed like it took us a really long time to go from saying "yes" to driving away. Some of that was probably us being chatty - everyone was very friendly, especially Mark Nicholson.

All in all a good experience!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Clever Bautista, Dustin Smith

My Review of Brown's Toyota of Glen Burnie:
I came to the dealership Wednesday a week ago as Justin had been recommended to me by a friend who knew I was looking for a small, used car to fit in my townhouse garage. He took the time to show me what was available, he was very friendly and professional. I did some research on the particular model I had in mind, Brown's Toyota had the best price! I returned Friday for a test drive and found myself in the capable hands of Clever. He took the time to explain the new technology in my car, the safety features and we went off on the test drive. Then and there, I bought the car. Justin had quoted me a price, and Clever honored it with just one trip to his manager. The paperwork was handled smoothly and Saturday morning I picked up my "new" car. This was the best experience in buying a car I have ever had. No hassle, no haggling, no returning to the manager time and time again. Clever again took the time on Saturday to explain the car to me. He was also friendly and professional, in fact everyone in the used and new sales areas was very friendly. My buying experience was a huge success. Thank you again to everyone at Brown's Toyota.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Clever Bautista, Mark Nicholson

My Review of Brown's Toyota of Glen Burnie:
Wonderful service and willing to accommodate our requests. Found a car that was similar to what we were looking for and exactly in our price range. They even reduced the price a little more to make the financing arrangements work better for us.
Clever worked with us from start to finish and was very straightforward we which truly appreciated. All the others we encountered along the way were just as knowledgeable and worked well together as a team to accomplish the goal of getting us into the vehicle we were looking for. No head games, just an honest buying experience. Thanks again!

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