Connor Spencer

We were greeted promptly by our salesman Chad Mason. We had already done our research and knew what we were looking to buy. He showed us every truck that met our criteria. He answered all of our questio We had already done our research and knew what we were looking to buy. He showed us every truck that met our criteria. He answered all of our questions, then he left us to continue looking and discussing on our own. He told us if we wanted to test drive one to just call him and he would walk the keys and tag out to us. No pressure what so ever. After the test drive we went inside to discuss the numbers. Again, no pressure. We ended up purchasing the truck that day. Our finance manager, Connor Spencer gave us the best rate and was very knowledgeable. We couldn't be happier with our new truck and it was a great experience! We highly recommend Beau Townsend Ford! More

by DOVERBERG1 Verified Customer Verified Customer

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won't go back! !!!! won't recommend this dealership. the man that started helping said there was only one truck i could get and then i found out that i could get the !!!! won't recommend this dealership. the man that started helping said there was only one truck i could get and then i found out that i could get the ranger i believe that conner is the one that helped me. the credit that they used was around 590 but i checked my credit score was 684 and my wife was 702 and they said Well we calculate different then everyone else. which made my interest rate higher More

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Purchased 2016 Lincoln MKZ on 30 July 2023, car died on 30 August 2023. PTU and Transmission failure. Cost of repair from Beau Townsend $8,800. Took it to an independent service provider and was told that 30 August 2023. PTU and Transmission failure. Cost of repair from Beau Townsend $8,800. Took it to an independent service provider and was told that the PTU basically fell apart. What they noticed about the parts were that they were labeled with parts from the junkyard. There was also a recall issued on this vehicle by NHTSA in March of 2023, which had not been repaired. I informed BT Ford about this recall and they did nothing until I contacted the Lincoln/Ford complaint line. Although they had prior notice from me, they kept the car an additional 3 weeks. They told me two weeks prior that parts had been ordered and received, and would be fixed the next day. 3 weeks later, nothing. No contact or response to my inquiries. Once the complaint line called them, miraculously the car was ready for pick up. So then I call a tow truck to retrieve the vehicle and tow company was told by BT Ford service department that there was no car there in my name. Finally got the car towed. But in the meantime, I have sent an email to the entire staff (management, (sales dept. service dept, vehicle acquisition dept, finance dept), explaining the issues I was having with this vehicle. My 22 year old almost died when the car failed on the middle of a busy street. No response to my email from anyone. I called owner Beau Townsend directly 3 times (since his email address is not listed) and left voicemail each time. No response from him either. I have purchased 2 new cars from this dealership and have had a positive experience, but buying a used car was horrible! Sales, finance, management and service department are unprofessional, unhelpful and downright disrespectful. The only answer to me was “so sorry, that’s unfortunate “ But they keep sending me emails offering to buy my 2019 Fusion and coupons for service. Why not buy the MKZ or offer coupons for that service? Because they know it’s a piece of junk. They don’t want that car, were glad to pawn it off of me. Do not EVER buy a used car from this dealership or you’ll be sorry! More

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Trouble Free Purchase Great selection of vehicles. Connor (sales) and Kevin (finance) were very helpful, informative and PATIENT! I went three times to look at the same ve Great selection of vehicles. Connor (sales) and Kevin (finance) were very helpful, informative and PATIENT! I went three times to look at the same vehicle. Everything about the purchase went smoothly and I love my 2014 Ford Escape Titanium. My family has dealt with Beau Townsend in the past and will continue to be our first choice in the future. More

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Great experience Their customer service is some of the best that I have seen. They don't seem to hassle you like other dealerships and they really seem like they are t Their customer service is some of the best that I have seen. They don't seem to hassle you like other dealerships and they really seem like they are there to help you and answer any questions you have. They really helped me get the best deal. I would recommend anyone and everyone to go to beau Townsend ford!! More

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Best salemen ever / Connor Spencer After buying 1 car in April gave it to my daughter & went back to buy another one in August, same dealership & same salesmen, Connor Spencer because h After buying 1 car in April gave it to my daughter & went back to buy another one in August, same dealership & same salesmen, Connor Spencer because he's the best! More

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Very Please Connor Spencer took time to work with me and was very knowledgeable about the trucks, he earned my trust and I will be back for upgrade to second vehi Connor Spencer took time to work with me and was very knowledgeable about the trucks, he earned my trust and I will be back for upgrade to second vehicle. More

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Repeat customer this summer our family bought 3 cars from Beau that is 5 cars from Beau in the last 2 years Conner Spencer was very helpful and worked for a month t this summer our family bought 3 cars from Beau that is 5 cars from Beau in the last 2 years Conner Spencer was very helpful and worked for a month to locate my exact car. I would recommend Beau to anyone who wants to purchase a car. More

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very good experience dealt with Conner Spencer who was very helpful and seemed to be very interest ed in my satisfaction.After the sale he took the time to go over all th dealt with Conner Spencer who was very helpful and seemed to be very interest ed in my satisfaction.After the sale he took the time to go over all the details of vehicle operation. More

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I had an excellent experience I originally planned on purchasing a used Escape with very low miles. I ended up purchasing a 2015 new Escape. I am so pleased with my experience! I I originally planned on purchasing a used Escape with very low miles. I ended up purchasing a 2015 new Escape. I am so pleased with my experience! I appreciate the respectful treatment from Arash and Conner! Conner took the time to sync my phone with the car and carefully explain the extras on my car. Arash explained the process to me, which I appreciate! I have shared with all of my friends how wonderful you are!! Thanks so much! More

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