Morrie's Grand Ledge Ford

Everyone was helpful and friendly. They returned calls and answered questions promptly. Rob was a great salesperson. They returned calls and answered questions promptly. Rob was a great salesperson. More

Two thumbs up to happier staff of the new Morrie's Grand Ledge Ford. A special call out to my salesmen Rob, who once again in 11 years, and from two different dealerships, and despite the economy, got the Ledge Ford. A special call out to my salesmen Rob, who once again in 11 years, and from two different dealerships, and despite the economy, got the truck I wanted, with all the discounts he could find, and lowest interest around. My brother-in-law who just got a new Bronco, said kudos to the staff. More

We have been wit GL Ford since we bought our car new in 2014. They have always serviced our vehicle and always had great service. We just recently took the car in for a CEL light on, oil change and last ti 2014. They have always serviced our vehicle and always had great service. We just recently took the car in for a CEL light on, oil change and last time it was in we were told the right rear brake caliper was sticking and should be replace so, I figured I would have them fix it while it's there. The CEL light was simple, frozen purge valve due to cold weather. They did an oil change but while inspecting the wiper blades apparently broke one. During the phone call I was told they needed replace because they were old and starting to get cracks( I just replaced my wiper blades 2 months ago and they were still in great working order so didn't need replacing). I was also told there was nothing wrong with the brakes, infact it looks like the right rear was already recently replaced { I replaced the left rear 6 months ago, not the right rear}. We have video of them using my perfectly fine wipers when they pulled it into the garage and when I pick the car up {1:30 am in the rain) the passenger wiper is just laying in the windshield cowl. It looks like they tried to zip tie it on but it didn't hold. We also have video of a guy sitting on the hood of our car while it was in the shop, that's a great way to scratch or dent a hood that was just replaced at their body shop less than a year ago. Which makes me wonder if the scratch I got on my truck in their shop was from someone leaning against it. Take what you want from this review, but I won't be back and certainly won't be referring anyone to them for service. More

The staff at Morris’s Grand Ledge Ford made my purchase smooth and easy. I would recommend My salesman, Rob, to anyone looking to buy a new Ford. smooth and easy. I would recommend My salesman, Rob, to anyone looking to buy a new Ford. More

We recently had a complete engine replacement on our 2018 Ford Edge (under warranty). Working with Kory Hoskins in Service, a new engine and other needed parts was obtained and installed in one week. Can’t Ford Edge (under warranty). Working with Kory Hoskins in Service, a new engine and other needed parts was obtained and installed in one week. Can’t be more happy. More

Grand Ledge Ford provided an effortless experience from searching through their inventory and there was no limit to how many I checked out, which resulted in me purchasing a vehicle that I love! Rob was hi searching through their inventory and there was no limit to how many I checked out, which resulted in me purchasing a vehicle that I love! Rob was highly recommended to me by 4 of my friends and he did not disappoint. I know I can call him anytime if I need help. His interest in my experience did not end when I walked out the door. Jim made the financing process painless and made a great effort to get the best rate! I would highly recommend Grand Ledge Ford and will do business with them again in the future. More

I have been a customer of GLF for 10 years and have always been satisfied and here's a great example why. Recently I needed some bodywork done to the front end of my Wife's Explorer (deer hit). When always been satisfied and here's a great example why. Recently I needed some bodywork done to the front end of my Wife's Explorer (deer hit). When I picked up the car I did notice a few things that weren't 100% right but life's not always perfect. When I talked with Ladd and Tim the Service Manager they both agreed and immediately took the car back into the shop without hesitation...I did not even has to ask! When I came back a few days later the car was flawless (thank you guys). We all encounter problems from time to time but its how you decide to handle them that really matters. Their customer service and support is simply awesome and that's why I'm a GLF customer for life. Regards, David Schuen More

David Parmer and the team provided fantastic customer service with no pressure and no hidden costs. This was absolutely the best vehicle buying experience we have ever had! service with no pressure and no hidden costs. This was absolutely the best vehicle buying experience we have ever had! More

Outstanding Customer Service I recently purchased a Certified Pre-Owned Ford from another dealership a little over an hour away. I found out later in the evening on the day of pu I recently purchased a Certified Pre-Owned Ford from another dealership a little over an hour away. I found out later in the evening on the day of purchase that there were some issues that were not identified during the CPO inspection of the vehicle. Instead of taking it back to the original dealership, I scheduled service with GL Ford. Jason B. called me promptly upon diagnosis of the problem and also identified another item in need of repair. He was professional, courteous, and thorough in his explanation of the issues and plan for repair (luckily under warranty). He provided a general window for completion and had the vehicle ready on time. My initial experience with GL Ford has been outstanding. So far the quality of repairs is top-notch and I highly recommend you bring your business to GL Ford. More

Great experience and very helpful staff! My husband and I just bought our Lincoln MKX from Nate and had the best experience! He was very friendly, helpful and knowledgeable about all the vehi My husband and I just bought our Lincoln MKX from Nate and had the best experience! He was very friendly, helpful and knowledgeable about all the vehicles we test drove. He made us feel comfortable and not rushed in making a decision. We are so happy with our purchase and excited for future purchases! Highly recommend Nate and the overall team here at Grand Ledge Ford Lincoln! More