Craig Falkenthal | Page 2
General Manager
Mercedes-Benz of St. Charles
225 N. Randall Road
St. Charles, IL 60174
38 Reviews
Write a ReviewDealership Experience
34 yrs, 1 mo
Industry Experience
44 yrs, 9 mos
38 Reviews of Craig Falkenthal
April 01, 2019
enjoyable, efficient I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car ca I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car came in last week, I went to St. Charles to pick it up. The gentlemen I worked with( Gene Woods, Zachary Smith And Craig Falkenthal) were an absolute pleasure to buy a car from. Their price was fair, they were patient in explaining everything and reviewed the functions of my car thoroughly. It was completely a great experience. I will definitely be back!!! More
Other Employees Tagged: Zach Smith, Gene Woods
March 31, 2019
I will never shop here again! I attempted to buy a new GLA from Mercedes Benz of St. Charles. Worst buying experience ever. This is my second attempt at buying a car from them. Fir I attempted to buy a new GLA from Mercedes Benz of St. Charles. Worst buying experience ever. This is my second attempt at buying a car from them. First time was a couple years ago and I couldn't even get a salesperson to acknowledge me. That time I went to Motorwerks in Hoffman Estates and we drove away in a car in less than an hour. In our most recent visit, we were once again treated like our business didn't matter. We were treated rudely and without regard. We left there, proceeded to MW of Barrington and bought a car there without the drama. I absolutely recommend that you stay away from this dealership. There are plenty other places to shop where the staff will treat you as a valued customer. Even though this dealership is just a couple miles from my house, I won't even stop there for an oil change. More
Other Employees Tagged: cant remember sales person's name
January 26, 2019
The best! St. Charles Mercedes service center is the best out there! The greatest people who provide personalized, caring professional service in a fabulous en St. Charles Mercedes service center is the best out there! The greatest people who provide personalized, caring professional service in a fabulous environment! I will never go anywhere else! More
Other Employees Tagged: Mark Matuszewski, Dean Pontrelli , Julianne Salomon, Dave and all the other people o. Service sept.
August 14, 2018
Service and Purchase Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Benz of St Charles!! More
Other Employees Tagged: Andrew Sofiakis, Gene Woods, Mark Matuszewski , Steve Heinking, Graham Swidenbank
January 23, 2018
Amazing customer service We had a vehicle in mind with certain colors and features. Craig and Graham did an amazing job locating exactly what I wanted from another state and We had a vehicle in mind with certain colors and features. Craig and Graham did an amazing job locating exactly what I wanted from another state and worked a three way car trade to get this vehicle to St. Charles. I am so pleased with the car and the service we received. Taylor sat with me for some time and went over all the wonderful things the car can do. We have gotten cars from them for years and always have an amazing experience. Customer service is top notch! Thank You! More
Other Employees Tagged: Gene Woods , Graham Swidenbank, Taylor Rogers
January 19, 2018
Trusted Advisor I have been buying cars from Craig for 20 years. This is my third Mercedes from him and the dealership. What a phenomenal team he has built! From fina I have been buying cars from Craig for 20 years. This is my third Mercedes from him and the dealership. What a phenomenal team he has built! From finance to service, fantastic people and a beautiful dealership. It’s always fun to go there and they will do everything they can to help make your experience fantastic and are there for you if there are ever any concerns. More
Other Employees Tagged: Gene Woods, Mark Matuszewski, Dean Pontrelli , Steve Heinking
December 21, 2017
Trusted Approach to Buying a Car! This dealership's approach to working with clients is top notch. You get the feeling they are buying the car with you not trying to sell it to you. This dealership's approach to working with clients is top notch. You get the feeling they are buying the car with you not trying to sell it to you. Craig sets the tone, which automatically extends to being part of the Resnick Automotive Family. The personal attention and thoughtful consideration to every detail allows you to feel relaxed and excited about selecting a car and the purchase transaction. The whole team works closely together and the process is quite seamless and turnkey. Thank you for the opportunity to work with the Mercedes-Benz of St. Charles dealership. More
Other Employees Tagged: Gene Woods , Carol Bucaro, Graham Swidenbank
November 10, 2017
Annual Service Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very profe Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very professional. Great positive energy too! More
Other Employees Tagged: Dean Pontrelli
May 17, 2017
Buyer beware! I purchased a car from this dealer that I thought was CPO inspected. I am convinced it was not and recently found other complaints very similar. I spo I purchased a car from this dealer that I thought was CPO inspected. I am convinced it was not and recently found other complaints very similar. I spoke to two managers but neither would fix a defect that was discovered within the first 25 miles. Before you buy CPO Google this article: "when your certified-pre-owned-car-defective". I wish I had read this first. More
Other Employees Tagged: Joel May , Carol Bucaro
November 03, 2016
Best of Class_Sales, Service, & Finance! From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refresh From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refreshing experience from Sales (Craig Falkenthal) to Service (Mark Matuszewski) to Finance (Gene Woods). Mark Matuszewski knows my car better than I do and he makes sure that it is always fully serviced. I look forward to getting my car washed and cleaned, just so say hello to my friends at Mercedes-Benz of St. Charles. Thank you for all that you do! Patricia Klein More
Other Employees Tagged: Gene Woods, Mark Matuszewski