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Cree Lyons
Cree Lyons at Sutton Ford

Cree Lyons

Service

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

4.8
681 Reviews
4.8

681 Reviews

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681 Reviews of Cree Lyons

March 22, 2024

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Employee Rating

I all ways enjoy at sutton ford this is my fourth car purchase sutton that why I keep coming back More

by carlcook10
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Mike Semik, Randy Mohrbach, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford

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Mar 24, 2024

Sutton Ford responded

We appreciate your business and this review, Carl, and would like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

November 29, 2023

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Employee Rating

I was not happy with my service. Service provided took to long. I ended up with more problems a week later. More

by calhounwilk
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 30, 2023

Sutton Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 13, 2023

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Employee Rating

Pleasant and courteous staff were helpful in explaining information necessary to for servicing and repair of vehicle. More

by granstoncharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jillian Stanford

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Nov 14, 2023

Sutton Ford responded

Thank you so much for your excellent review, Charles! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Sutton Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

November 13, 2023

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Quick lane very good and I will do it again. Maybe now I'll get my oil changed there also. More

by deron.ellington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2023

Sutton Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sutton Ford, we look forward to having you as one of our valued customers for many more years to come!

November 10, 2023

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Employee Rating

The service team was great. My car was serviced and a timely matter. I will recommend you guys More

by agljt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa melissa, Jillian Stanford

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Nov 11, 2023

Sutton Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 08, 2023

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Very good fast service. Always had great service from Sutton Ford. Will continue to use Sutton ford in the future. More

by patbarnas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Eric Eric, Melissa melissa

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Nov 08, 2023

Sutton Ford responded

Pat, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sutton Ford, we look forward to having you as one of our valued customers for many more years to come!

November 06, 2023

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Employee Rating

Great Customer Service and quality Work. Communication was great also knowledgeable with services and maintenance recommendations. More

by Daddy-T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Mohrbach, Jamie Vasquez, Eric Eric, Melissa melissa, Jillian Stanford

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Nov 06, 2023

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 01, 2023

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Employee Rating

Great service each time I come to service department. I have several vehicles I bring in. And especially my commercial vehicles. More

by kitwana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jillian Stanford

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Nov 01, 2023

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 30, 2023

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Employee Rating

Great Customer Service & Great service Definitely will recommend Sutton Ford to all my Family and friends More

by rodbooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2023

Sutton Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 30, 2023

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I was late for my appointment and they still was able to take care me very professional More

by mdk1820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2023

Sutton Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Oct 30, 2023

mdk1820 responded

Thanks

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