Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Curtis Carney
My Review of Jon Lancaster Toyota & Scion :
My wife and I have been looking for a used Prius for quite some time, so we decided to stop at Jon Lancaster to see if they had any on the lot. As we were looking at the ones available, we were cheerfully greeted by Curt and immediately felt comfortable in talking to him about our wants and needs. My wife asked if they had any new Priuses on the lot as the price difference between used and the new base model was not that significant. Curt then showed us one that we immediately became attached to. After a short test drive we bombarded Curt with all kinds of questions about the car and its features.
As Curt's specialty is used car sales, he didn't always know the answer but made every effort to find it. As our talks progressed, Curt determined that perhaps we should be talking to a new car salesman, one knowing more about the new Prius. At this point, Curt introduced this person to us and said that it would probably be best if he pass us on to him. Because of the rapport we had developed with Curt, we respectfully declined and continued to work with Curt. We felt the faith and trust we felt in him surpassed the minor inconvenience of not getting all our questions immediately answered. Curt continued to hustle as we had our trade-in evaluated and priced. He must have put on several miles walking about that afternoon to get our questions answered, showing us the new car features, working out the trade-in details for our current car, and so on, all the while being most cheerful and accommodating. In the end, my wife and I walked out of there feeling giddy about getting the car we wanted at a fair price from a sales person we believed was looking out for our best interests.
We've had the car for more than a week and Curt has contacted us on numerous occasions asking if there are any questions or concerns about our purchase. The only real concern we have is that Curt won't be available for our next new car purchase. THANKS CURT!
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