My Review Of Tony Honda:
I was referred to Tony Group by a close personal friend. He referred me to SUE EGUCHI, who responded to my needs in the most professional and friendly manner. When I first spoke with her on the phone, she made me feel comfortable...like I was family. I have had bad experiences with car sales and did not want to deal with the usual pressures of a sale.
She paired me up with Sales Consultant, TRACIE KOMORI. She was PERFECT!! No pressure, extremely friendly, empathetic, patient, professional and appreciative. In my opinion, a good salesperson is one that you can be honest and comfortable with. Tracie provided me with outstanding service and I will recommend her to all my friends and family!
Unfortunately, I had did have a negative experience with the Accessories Specialist, Colleen Kimura. I understand that it is protocol to have her try to sell your products. To be honest, she was not friendly and did NOT smile ONCE during our meeting. I declined any of the accessories because I felt she was merely going through the motions of her job. When I declined to purchase anything, she responded with "Are you sure?". Then just stood up and walked away.
As a manager in retail, I have high expectations of "customer service" and I know what is expected. She did not meet my expectations. I may have purchased something had she been more receptive and friendly as Tracie and Sue. Although I DID feel I needed a couple of the accessories, I declined.
Curtis Matsumoto handled my financials and he was great. He is very professional, detailed and friendly.
Overall, the staff at Tony Honda (Auto Group) was very good.
Was this review helpful to you?
Response from: Tony Honda
Added: 01/21/2014 05:00 PM
Aloha dawnn777, thank you for business and kind words, we value your feedback.