2 Lifetime Reviews

Capitol Honda

745 West Capitol Exprssway Auto Mall
San Jose, CA 95136

(866) 560-8438

Daniel Lopretta

Asst Service Manager at Capitol Honda

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"Took our Odyssey in for a minor service and a problem..."
reviewed on 12/01/2011 by jasonryanhull

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12/05/2011 Daniel received a new review from casggp

12/01/2011 Daniel received a new review from jasonryanhull

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2 Reviews of Daniel Lopretta

"I have had the good fortune of meeting Daniel Lopretta at..."

casggp

12/05/2011 01:54 AM

Reason For Visit: Service

I Recommend This Service Center: Yes

Employee(s) Dealt With:

Daniel J. Lopretta

Daniel Lopretta

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0
My Review Of Capitol Honda:

I have had the good fortune of meeting Daniel Lopretta at Capitol Honda and now exclusively return to him for all my service needs. He is always friendly, outgoing and goes beyond his scope of responsibilities to assist me with any questions or issues I have in regards to my Honda Fit. Scheduling is done promptly and arranging for my car to be serviced quickly has become the norm. Daniel works with me when there are major maintenance issues to tackle in terms of time and budget constraints. He has excellent follow-up --- even procuring auto glass quotes. Typically I am skeptical of dealerships for service but I now have a peace of mind and feel confident in returning to Capitol for service. Don't hesitate to ask for Daniel Lopretta, consistently great service every time!

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"Took our Odyssey in for a minor service and a problem..."

jasonryanhull

12/01/2011 11:05 AM

Reason For Visit: Service

I Recommend This Service Center: Yes

Employee(s) Dealt With:

Daniel Lopretta

Daniel Lopretta

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8
My Review Of Capitol Honda:

Took our Odyssey in for a minor service and a problem with certain HVAC control panel backlights on the dash that were out. I was greeted immediately by Daniel at the service center porte cochere and he checked me in, was on top of his game the whole time, didn't blow smoke or try to push anything additional, and made the initial process smooth and easy. Wanted to get a minor service done and have some burned out lights on the dash replaced. Service went smoothly and they also discovered torn control arm bushings. Daniel worked with my third party warranty company to address both the lights on the dash and the control arm bushings. Daniel worked extremely diligently with the warranty company, whom was not the most cooperative or responsive, and in the end, the warranty company was only willing to address the dash lights and stated that until the control arm bushings were completely torn, they would not cover the cost for repair. Initially this was frustrating, but Daniel let me know that control arm bushings will likely tear completely in the next 6mo to 1yr and that it was not a safety concern. He offered to have me come in at any time over the next several months and have them checked at no cost, so that I can monitor it and not let it get to a point where it is severely altering my alignment and thus chewing up my tires. This whole process took only two days and the entire time Daniel was providing me with email updates on status (which I loved) and he was answering a ton of questions from me with concise answers in a helpful tone/manner the whole time. I will be honest, typically, I am not a huge fan of dealerships. I have almost always done my own work on my other Hondas and am very particular. This experience from a customer service standpoint was stellar and made all the difference. I also feel that all service advisors should come from a Technician background (Daniel does) and I feel that this made a world of difference in how he was able to explain things and understand the real work behind the scenes. Overall, a great experience, and one that reminded me of just how important the role of the service advisor is. When I go back to Capitol Honda - I will be working with Daniel if at all possible.

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Capitol Honda

Overall
4.7
24-Month Rating based on 41 reviews (144 Lifetime Reviews)

Manufacturers: Honda, Service Center

Address: 745 West Capitol Exprssway Auto Mall
San Jose, CA 95136

Phone: (866) 560-8438

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