Dave Macaione

Beware of this dealership. I bought a car with 40k miles and before I even put 20k miles on this car I’ve had to replace both control arms, both ball joints, and the transmiss I bought a car with 40k miles and before I even put 20k miles on this car I’ve had to replace both control arms, both ball joints, and the transmission. 8k down the drain and they won’t help at all. Think twice about buying here because you can get stuck with a lemon like me. More

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Very poor in terms of providing clarity and information regarding the vehicle I purchased. My overall experience has been awful, I've been calling constantly to get a hold of someone in the dealership and regarding the vehicle I purchased. My overall experience has been awful, I've been calling constantly to get a hold of someone in the dealership and they all have been dodging my calls and not getting back to me. took them a week to get me the service done to the vehicle under their possession and I come to later find out the car had bondo work and the paint was completely cracked through. I asked if they did the brakes and to get the information regarding the tread depth and brake rotor life and I got nothing. Also the TPMS light went on when I left the dealership and I forwarded all the information to the Salesman who helped me. wasn't necessarily his fault but the manager there Jacper is a complete and utter liar. as of right now I have found out that the vehicle has multiple things wrong with it. I overpaid for the vehicle it was the most expensive one on the market. it did drive the nicest in comparison to other vehicles I saw but after the fact I'm noticing all these different things suggesting otherwise. I need to get new brakes because the car pulls to the right when I brake and stutters because the rotors are warped. all they did was and oil change for the vehicle they probably made 5k+ on. I do not recommend this dealership in the slightest. worst communication by far and they all avoid problems. I will update my comments if there are any compensation for the horrible service I received. More

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Don’t deal with these clowns! They don’t hold up their end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! More

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Buyer beware!!!! I recently bought a used SUV from this dealership with an aftermarket warranty. This warranty is refundable and would be prorated for the amount of time remaining. The warranty can only be dealership with an aftermarket warranty. This warranty is refundable and would be prorated for the amount of time remaining. The warranty can only be refunded through the finance manager. This manager will never return your call. I explained that I'm selling my SUV and that I will no longer need the warranty ($3,700). I called multiple times leaving voice mails to the finance and the General Manager and still no response. I live about an hour away, I was hoping to resolve this over the phone or at least setup a time for me to cancel in person. This dealership is very dishonest and very poor customer service. More

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Lost Leased Car We returned a leased car here in December. Car was then resold to another client in January. I brought it like all my company leases, under miles and We returned a leased car here in December. Car was then resold to another client in January. I brought it like all my company leases, under miles and in good condition, so I am not surprised. However, the dealer never "grounded" (IE checked in to the lease company stating I brought my car back) Now, over a month later, I am facing possible RePo fees, and no one at the dealership will take credit or fix this error on their side... Grounding a car is a simple process that shows the dealer has possession and that the client is no longer on the hook. They did all the documentation to buy back and resell for a profit, yet have not closed the lease for me. I have been on the phone over 6 hours in the last week with GMC financial. Dealer does not return any calls, and consistently says the person who can help me is not in. I have talked to Trey directly 3x, their finance guy, and Trey's boss. I have sent an employee into the dealership to get documentation to show they bought and resold my car, and still nothing has been done in almost a week since I brought his to their attention, and over a 45 since after I turned it in. TIMELINE: -We returned the car, under miles, a month early on our lease...Eddy checked it in on the 23rd of December, 2019. - We were notified by GMC financial of possible repo on the 29th of January, 2020 - We have been told multiple times by Eddy and his manager that this would get fixed on the 3oth of January, 2020 - It is now the 3rd of February, and I never received any call back from the dealer (as promised) and the car has still not been "grounded". I have been on the phone another 2 hours today with GMC financial who then calls up the dealer and, again, they told us they will call us back... We talked to Ivan on the phone today and he also had no update, and seemed frustrated that he had to deal with this at all. I have leased 3 cars from Chevy/GMC over the last 5 years for my company, and will not be going back when my other 2 leases also end in 3 months and 9 months. I am in the service industry, and true service is not defined by how the sale is made, rather how one is treated when an issue arrises. I have given multiple chances to make this right and nothing is being done... More

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Disappointing experience with internet sales team. A classic example of over promising and under delivering for the purpose of getting me in the door. My objective was to trade in a vehicle. Remember A classic example of over promising and under delivering for the purpose of getting me in the door. My objective was to trade in a vehicle. Remember what your parents told you, "If it sounds too good to be true, it probably is." The KBB offer told me everything I needed to know and that initially turned me away. However, the internet sales team (Carlos) said the right things, conveyed interest and expressed ability to stretch the offer to a range that was acceptable to me. At the buying center, however, there was no internet sales team to resume conversations. The experience was very different and left me with that true 'used car salesman' feeling. Shame on me for not trusting my gut and shame on the dealership for a dishonest sales approach. More

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Terrific Dealership! They were outstanding in every way possible!! They bent over backwards to be of help to me and accommodated me in a number of ways. I would recommend They were outstanding in every way possible!! They bent over backwards to be of help to me and accommodated me in a number of ways. I would recommend these folks to anyone. More

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2013 Ford Edge purchase w/ trade-in Very impressive and ethical staff working together as a team at this dealership! From the time I called on the phone to inquire about a car purchas Very impressive and ethical staff working together as a team at this dealership! From the time I called on the phone to inquire about a car purchase/trade-in all the way down the line to the final sales transaction and out the door. My salesman George was extremely patient and took the time to make sure that he came up with the right vehicle to meet my needs. He also went out of his way to personally help deliver my trade-in. It's very apparent that management here has instilled a pleasurable and safe business environment for it's staff and customers to work in for a smooth and hassle-free transaction. Will definitely be coming back and referring friends. Thanks guys! More

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No hassle Castle! John Porter is a fantastic sales rep. Absolutely zero pressure. He tossed me the keys to the car and told me too let him know when I was ready to take John Porter is a fantastic sales rep. Absolutely zero pressure. He tossed me the keys to the car and told me too let him know when I was ready to take it for a test drive. No one hovered over me which was refreshing. Castle also let me take the vehicle over night as my wife wanted to see it before I purchased it. Due work obligations I couldn't make it out the next day to close the deal. The manager was kind enough to let me hang on to the car one more evening before I could come out to close the deal. I arrived to complete the sale and was in and out in 45 minutes. Since I wasn't trading a car in their porters were able to deliver my car the same night. Fantastic transaction from start to finish. I highly recommend Castle and will purchase from them again! More

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Highly Unsatisfied with Customer Service I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in Dec I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in December of 2017. It’s funny how all of a sudden in January of 2018, they “changed things”and now I have to pay $30. If you change things, that should NOT be my problem. I do NOT care if you change things. If I was told I would receive free oil changes for the life of my car, I should be grandfathered into this guarantee. I have worked in customer service for years, the customer is always right. This is absolute horrible customer service and I would not recommend Castle Chevy to anyone and I will NEVER buy a car from you again. The saddest part about this is you guys do not care how upset you make customers. Customer service should be your #1 priority! Btw this is not directed towards the person who sold the car, John Porter. He was great! This is directed towards the managers and service team or whoever came up with this change. More

by KIRSTENLOID Verified Customer Verified Customer

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