Dave Pickell

Love going to them for all my car need they answer all my questions great customer service questions great customer service More

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Came in for a routine oil change. Very next day my calipers seize and transmission stops shifting correctly, resulting in additional $1,500 repairs. No issues reported before my visit Very next day my calipers seize and transmission stops shifting correctly, resulting in additional $1,500 repairs. No issues reported before my visit and during my multi point inspection and advisor and manager neglected my concern when I returned the next day. More

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Castle Jeep have gone above and beyond to service my 2020 Grand Cherokee, They took care of my in very timely fashion. They communicated everything and there were no surprises. I appreciated all the help Grand Cherokee, They took care of my in very timely fashion. They communicated everything and there were no surprises. I appreciated all the help and honesty from their Service Manager Mr. Mario Giannolais. Keep up the great work Castle Jeep. I will definitely go back all my sales and services requests More

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Called to check the wait time for the Oil change and I was told 90 mins wait time. When arrived, someone who seemed to be a customer services agent who had no name tag and no uniform was quick and abrupt was told 90 mins wait time. When arrived, someone who seemed to be a customer services agent who had no name tag and no uniform was quick and abrupt to tell me that they cannot do any oil service even if I had an appointment. Did not care if I called in and almost looked annoyed that I was there for oil service. The customer service in the Services department has been constantly decreasing in the quality due to high turn over in staff. After 10 years of being their loyal customer, won't be taking any business to this dealership again. More

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Everything was fast I had no problem with PAM, I just needed to make a second key. Arrived on Saturday and everything was done very quickly. Thanks for the quickness. high quality needed to make a second key. Arrived on Saturday and everything was done very quickly. Thanks for the quickness. high quality More

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Salesmen Nickolas and Jim were very friendly and Salesmen Nickolas and Jim were very friendly and knowledgeable. the whole process was very smooth, I would highly recomend Naperville Chrysler Jeep, Salesmen Nickolas and Jim were very friendly and knowledgeable. the whole process was very smooth, I would highly recomend Naperville Chrysler Jeep, Very satisfied with the sale and my new wrangler More

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This is a very friendly service department. They do not try to up sell you at all. They do quality work. Very satisfied with this dealership!! try to up sell you at all. They do quality work. Very satisfied with this dealership!! More

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I had a recall service done & they were faster than they said it would be done & everyone was very friendly. I Love the fact that every time I get service done they wash my Jeep for me!!! said it would be done & everyone was very friendly. I Love the fact that every time I get service done they wash my Jeep for me!!! More

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Very friendly, kept me up to date, and every bit of work was approved by me first! The keep came back to me spotless. Great job cleaning! was approved by me first! The keep came back to me spotless. Great job cleaning! More

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Great service!!! In & Out!!! Drove up for a quick oil change, left the vehicle with them and I was called within an hour stating vehicle was ready! change, left the vehicle with them and I was called within an hour stating vehicle was ready! More

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