We visited this dealership to replace our Dodge Avenger that had been totaled in an accident. There is no shortage of used Avengers in our area but we traveled out of state over 2 1/2 hours to Baystate Chrysler Jeep Dodge in Newton, MA 02460 because they had 2 different Avengers for sale with extremely low mileage. We spoke by phone with the dealership before we made the trip and were told that these cars were loaner/company fleet vehicles in pristine condition (not exactly true). However, we settled on a car and signed the documents to proceed. Having never bought a car out of state before I was careful to confirm via phone and email with Baystate all that was needed to ensure there would be no issues in registering the car before setting up a day and time to meet at a DMV location within our home state.
The Baystate representatives met us at a DMV location which was still 1 1/2 hours away from where we live. It was at this time they informed us that there was only one key for the vehicle and when I questioned why I was told "that's all we have - that happens when you buy a used car you never know". I think that this was important information that should have been disclosed to us prior to the sale and had we backed out we would have lost our $500 deposit. Not only was that disappointing; after waiting at DMV over 3 hours, as it turns out we were only issued a temporary registration because Baystate failed to complete the VIN Check required by the DMV that they had promised they would do before meeting up with us.
I contacted the dealer to ask for an additional key. John Anzalone of Baystate informed me that he was not going to “just give me a key” – “they are expensive you know" - I can let you know the price and give you a dealer discount."
I'm sure that's a very fair offer, however he was extremely patronizing and projected an attitude of arrogance through his tone. He was extremely rude and condescending.
One of the reasons I choose to purchase used vehicles from a dealer rather than a private party is because I expect that as an authorized dealer you would be held to a higher standard of customer service. I guess not.
I am not exactly sure what happened at the dealership but several hours later I received a phone message letting me know that they had "found" the key and the owners manual and would mail both out to me immediately. Even so I would not trust this dealer to be fair or honest and would not recommend them.
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I did not work with any of the employees listed on the site but simply choose a random name because the website would not allow me to complete without choosing at least one name.
"Dave finnegan should be fired immediately "
I took my 2014 Dodge Ram 1500 to this dealership for a broken gas gauge. The first time I took it there they told me they the part was on back order. I finally got a call from them 3 weeks later and I took the truck in to get fixed. They called me back and said the truck was all set. After I picked the truck up I went straight to the gas station because they drained my tank bone dry and of course the gas gauge didn't move. I called them and they told me to bring it back the next day. So I did and when I was there I asked why they didn't put any gas back in it to see if it worked? They basically said that they didn't think it was necessary. So I left it there for the day again. I actually went back before they called me to come get it because I left something in the truck. When I got there a kid was pulling in with the truck and I asked him if it was all set and he said he thought so. I asked him if he put gas in it to see if the gauge moved and he said no. So I went in and talked to the mechanic who assured me it was fixed. I asked him how does he know that without putting gas in it. He basically told me that he could just tell by feeling how much gas was in the tank and what the gauge read. I gave him the benefit of doubt and off to the gas station I went. To my disbelief I filled the tank up again and it didn't move again . I called them again and they told me to bring it back again. So now a third time there and they told me to come and get that it was all set. I asked if they put gas in it to make sure and they told me that I have to pay for the gas. This is after they drained my tank on 2 different occasions. I told Dave finnegan that I thought this was unfair and that I still don't know if it's fixed and to be honest neither do yo if you didn't put gas in it to see if the gauge moved. I wasn't looking for a full tank of gas just enough to make the needle move. Dave basically told me to f*** myself and if it's not fixed take it back to central dodge where I bought it. I would be ashamed of my employee if I were the owner of this dealership. He is a trash mouth and she be fired immediately.
"I didn't originally buy my jeep here, but with the..."
I didn't originally buy my jeep here, but with the service they have given me since coming, I wish I did! They are always friendly and willing to work with me, they provide quality service for a reasonable price, and they're the first dealership I recommend!
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