Bill Fick Ford

First, I would first like to preface this review with how professional, polite, and kind John Mallory has been towards me for more than a year since moving to Huntsville and utilizing the service center at B professional, polite, and kind John Mallory has been towards me for more than a year since moving to Huntsville and utilizing the service center at Bill Fick Ford. While it is very difficult to build relationships regarding a tool like your vehicle, it is equally difficult to tolerate disrespect and outright rude behavior, not being treated equally, and an unprofessional dress code by the lone female service advisor, first name starting with "A". Friday, August 26, 2022 I arrived at the dealership due to a re-call parts installation on my Ford Escape 4 x 4 SUV and was greeted by a more than kind baby girl sitting on this service advisors counter. This service advisor greeted me with a loud, commanding voice with a scowl on her face. I was so shocked at her unprofessional behavior that it took me a minute to gather myself to answer. When I did begin to answer, I began stuttering, losing my train of thought, which is something I never do. I was surprised at my re-action. I looked into her eyes again and looking at me angrily, she repeated the same behavior. The service department manager, JM intervened telling her, "She is here to have parts that were re-called replaced. The parts have arrived. I will take care of her". She finally stopped the behavior. I turned and went into the waiting area. About 15 minutes later, the female service advisor appeared wearing shorts that were as short as the shorts cheerleaders wear in high school. As an indigenous elder, her attire was very offensive and unprofessional for attire at a dealership; Bermuda shorts just above the knee would suffice. Today, Wednesday, August 31, 2022, I arrived at the dealership to have a "Works Package" performed on my suv. JM greeted me with respect and friendliness quickly checking in my vehicle. I walked through the door and went straight back to the waiting area. While I was in the waiting area, this same female service advisor was greeting her customers with friendliness and respect; making light conversation with everyone she came in contact with. Again, she was wearing really short shorts. She left the waiting area with two EMS first responders who came in after everyone else in the waiting room and left before everyone else. I get it. However, what I noticed again was that, she was very chatty, friendly, polite, bubbly, and respectful. When JM called me, I walked out of the waiting area behind another lady the female service advisor apparently knew to the cashier counter. "A" was walking beside the lady in front of me talking, chatting, laughing, and making small talk with her. "A" turned around to walk back to her counter, looked me right in the face and said nothing, not a word, not even a "hello, how are you"? When it was my turn to cash out, I asked the new cashier for this service advisors name. I informed her this service advisor has refused to speak to me the last 5 or 6 times I have frequented this dealership. Her jaw dropped open in disbelief. For the previous experiences I have had with the female service advisor, I am rating Bill Fick Dealership Service Department with 3 stars instead of 5. This dealership has lost my business and my trust that John and I have been working towards building for 16 months. The 5 star ratings for Customer Service, Communication, and Friendliness are for John Mallory. Treating each and every customer as an equal is of the utmost importance. Remember that were it not for customers, you would not have a business to run. More

horrible. word to mechanics be careful what you say because the PAYING customers are in the room right next to the repair shop. If yall do such a poor job peop word to mechanics be careful what you say because the PAYING customers are in the room right next to the repair shop. If yall do such a poor job people wouldn't have to keep bringing their vehicles in over and over and over again for a job that should've been done right from the get go. spent thousands of dollars. bill fick and Ford period have let a very bad taste in my mouth. More

Technicians here don't seem to know how to fix something that doesn't give them a code they're familiar with. Had my 2006 Mustang GT go into "limp" mode in Huntsville on my way home. Tried what I could si that doesn't give them a code they're familiar with. Had my 2006 Mustang GT go into "limp" mode in Huntsville on my way home. Tried what I could sitting at Autozone in Huntsville (they were great) and decided I didn't have the tools I needed on me to work on it. Since I live 100 miles away, I decided to have it towed to the dealership (first time to be in a dealership for a non-warranty repair in 15+ years of owning this car) instead of bringing tools with me from home only to find that I didn't have the one I needed. Informed the service dept. of the error codes it was giving (throttle stuck closed) and requested a call before they swapped parts or to at least leave the old parts inside the car. Was called 2 days later and told that the technician could not fix it and had traced the issue to either the throttle body (which I told them that when I dropped it off) or the PCM and to come get my car as neither of these parts were available from Ford. Also that they could not access the PCM (even though I could with a tuner on the side of the road.) Rented a car trailer and came to get my car and was informed it was $140 for their troubleshooting time even though they only found the same things I had told them when I dropped it off. Hauled the car home, hooked up laptop with FORScan, took readings with my Fluke meter and found no issues with the PCM. Did more testing on the throttle body and found that throttle body motor was no longer strong enough to open the throttle against the spring tension causing the position sensor to set the stuck closed error. This was much easier having a meter, laptop and any tool I needed available. Called local Ford company and found that this throttle body was STILL in stock with Ford but would have to be ordered. I decided I had given Ford enough money on this so I bought an aftermarket throttle body motor, swapped it out, clocked the spring, reset the PCM (which Bill Fick Ford could not do) and started the car. No issues and car runs like new again. If you need an oil change, they might be able to do it (oil change guys helped me get car on trailer) but if it's something that requires ANY troubleshooting or automotive knowledge, you'll be better off taking your vehicle anywhere but here. More

There sales team is great but the service team brings this dealership down. They cannot fix anything and take forever to give your car back. Service department never has a loaner vehicle so might not as this dealership down. They cannot fix anything and take forever to give your car back. Service department never has a loaner vehicle so might not as well not get the insurance when buying a car from Ford. The could not find the problem so they blame it on rodents but same issue has been going on for awhile if you look up the error message. Best to just call hagens berman see if they can help. More

I BOUGHT A 2020 EXPIDITION FROM THIS DEALER AND I AM VERY PLEASED . MY SALESMAN MIKE IS ON TOP OF EVERYTHING. I HAVE NOTHING BAD TO SAY ABOUT THIS PLACE I ALSO HAD THE PLEASURE TO MEET BILL FICK IS THE NICES PLEASED . MY SALESMAN MIKE IS ON TOP OF EVERYTHING. I HAVE NOTHING BAD TO SAY ABOUT THIS PLACE I ALSO HAD THE PLEASURE TO MEET BILL FICK IS THE NICES MAN SO NOT SURE WHY OTHERS SAY THEY CANT TALK TO HIM. PEOPLE REMEMBER YOU GET MORE WITH SUGAR THAN VINEGAR.....DONT GO IN YELLING AND SCREAMING THAT DOESNT HELP YOUR SITUATION. IF YOU WANT RESPECT YOU GIVE RESPECT. More

Stay away from this dealership at all costs! I purchased 2020 Explorer only 2 months ago and broken seat already! $100 not covered by warranty! 2020 Explorer only 2 months ago and broken seat already! $100 not covered by warranty! More

Excellent Service & Collision Center I have a 2018 f250 diesel and had run into an elk. Keep in mind I did not buy the vehicle from Bill Fick so I was worried about how I would be treated I have a 2018 f250 diesel and had run into an elk. Keep in mind I did not buy the vehicle from Bill Fick so I was worried about how I would be treated But, I dealt with Randall Miller in Service and Danette in the collision center and they were both the kindest most helpful individuals you could ask for. everything was done very professionally the body shop emailed me constantly keeping me updated on the work being done and service was second to none. Needless to say I asked the Collision Center to remove my dealer sticker on the tailgate and replace it with their own. Almost forgot to mention the total repair took only 7 days!!! More

Service after Sale Bought my F250 brand new in 2015 from Bill Fick. I’ve had it in Fick’s body shop and service department multiple times. I have NEVER been impressed wi Bought my F250 brand new in 2015 from Bill Fick. I’ve had it in Fick’s body shop and service department multiple times. I have NEVER been impressed with either. There is no attention to detail. My radiatior still leaks as it did before I had my whole front end fixed as part of an insurance job. They’ve painted my door handle and rear corner of my bed. One has dirt/dust particles under paint while the other is streaky. The most infuriating part is I take my truck to them for an aliagnment to get rid of my death wobble. Without my truck for the day and a charge to my charge I get my truck back with no change in the wobble. Had my brakes changed at a small shop later on and they pointed out the issue for free and offered up advice. Something Bill Ficks dealership has never done for me. It’s always “ ok, ready to pay? Take your truck and leave.” Do yourself a favor and deal with someone who cares about you and your vehicle. More

Engine repair work I brought a 2001 Ford Ranger in for repairs that had lost power and wouldn't run. It has 175,000 miles, bought it used, and had never been tuned up. I brought a 2001 Ford Ranger in for repairs that had lost power and wouldn't run. It has 175,000 miles, bought it used, and had never been tuned up. They replaced sparkplugs, wires and coil, and got it back running. The mechanic assured me that was all it needed. ($1100).. During the process they disconnected a vent hose from the AC to inside the cabin. When I got the truck, the AC was blowing but not into the cab. I brought it back and was told there was a plugged line that had to be replaced. I told them it worked when I brought it in and they rechecked it and connected it correctly. Then a few days later the engine started running rough and barely made it to the shop. I was told it was a "sending unit" costing $500 and $400 in labor to replace. I took the truck back and did some research. The sending unit ($500) is attached to the fuel pump. A new fuel pump with sending unit can be found for $170. Lifetime warrenty too. Asking a few professional mechanics I found out that a "sending unit" only monitors the fuel gauge. Basically telling how much gas is in the tank.. It has nothing to do with the performance of the engine. Had I let them replace the unit (over $900) the engine would still have not run properly. I will never let them work on my vehicles again. I just cant afford random parts replacements. More

Excellent body shop. Their body shop is second to none! Great repair work, and the office employees treat you like family. No matter how busy, they always make time to add Their body shop is second to none! Great repair work, and the office employees treat you like family. No matter how busy, they always make time to address all your concerns, whether by phone, or in person. They work with the insurance companies, and rental agencies. Thank You!!!!!!! I would, and have, recommend them to friends and coworkers. More