My Review Of Germain Ford of Columbus:
When I saw the Sport Trac truck of my dreams, I swooped in to purchase it from Germain. Expecting a hard sales push given I'm a woman, I was delighted by the attitude and friendliness of the associates I dealt with. I ended up purchasing the vehicle.
I called to schedule an appointment for service, and while I initially experienced very friendly voices on the other end of the phone, my initial experience was challenging and frustrating in terms of having the truck's oil changed along with some touch-up work as part of the agreement when I purchased the truck. I struggled to find someone who could help me work through the situation given my salesperson had left the business.
Thank goodness for Ralph. With pinpoint attention to detail, he personally apologized for the glitch I had experienced and personally stepped forward to take care of my issue. Upon my arrival for service, you would think I was a VIP. Dean opened my door to greet me and it felt as if they (he and Ralph) were falling all over me to step-up the customer service given my initial frustration.
As I waited in their lounge with convenient access to wireless for my laptop, I noticed that the stellar customer service I was receiving was that others in the lounge waiting on their cars were receiving as well. It felt good to know that the customer service was genuine for everyone, and not just to make up for a rocky start.
When they took me back to see my truck, I was shocked. There it sat...beautifully washed, waxed, and the work handled to perfection. Donny personally oversaw every detail and that truck...well, I can only say that when I got to work every guy in the parking lot was drooling...not over me, but over my Sport Trac.
Thank you Germain. You've won me as a customer. Not only because you did the right thing to fix an issue I was having, but because you allowed yourself to be accountable and not make excuses.
Through conversation with these three friendly gentlemen, I came to realize that they have been with the company for quite some time. Obviously, they make a tremendous team and one that was sincerely interested in providing the absolute best customer service possible.
Kudos to you all. I'll be back.
In fact, I've already shared my story with many friends and family, encouraging them to purchase their vehicles from Germain.
At Germain, you can say "so long" to all the car salesman jokes and enjoy the refreshing feeling of being treated with respect.
Then you can go back to your typical lawyer jokes ;)
Was this review helpful to you?
Yes | No