Dean Mosier at Germain Ford of Columbus

My husband and I experienced electrical problems with our Ford Ranger while driving from Toronto to Florida. We stopped in to Germain Ford of Columbus Ohio as we had stayed in a town nearby the night before. Prior to arriving at the dealership, we had resigned ourselves to the possibility of a one or two day delay in our trip while waiting for an appointment with the dealer, servicing, etc. Dean Mosier and Jim Scott treated us like royalty. They were able to look into the truck's problem almost immediately, even though we literally showed up at the dealership unannounced and without an appointment. Within two hours, Jim had identified and fixed the problem. Then he took the time to explain what had caused the problem and even wrote out a detailed report that we could take back to our dealership in Canada. Both of these gentlemen went out of their way to make sure that our trip was delayed as little as possible. We were so impressed with their professional and caring attitude. Further, every one that we met in the service department was friendly and quite sympathetic of the plight of two cold Canadian seniors just trying to get to the warmth of a Florida winter. Both my husband and I would highly recommend servicing of Ford products by this dedicated team.

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My entire family has dealt with Lee Green many times for both new and used cars! Right now my husband is driving a new Ford Fusion; my oldest son has a used Escape; my youngest son has a Ford Ranger; and I have a new Escape... all purchased from Germain via Lee Green. I began dealing with Lee back when it was Dick Ruhl Ford, and I can't even remember exactly how many cars we have purchased from him over the years. I know he put me in my favorite car EVER... a black-on-black souped-up T-Bird.

Over the years Lee has always treated us like royalty, but also like an old friend or family member. I trust him completely, which is quite a statement regarding car salesmen!

We've also received excellent treatment from Dean Mosier in the service department. Again, it feels as much like a friendship as it does a business transaction. Every time I have needed to leave my car overnight or for multiple days Dean makes sure I have a complimentary rental car so that I am not stranded. The last time I went in for service there was talk that this policy might end. I certainly hope not. As many cars as we've purchased from them, as well as extended warranties, it just feels "RIGHT" that Germain ensures 100% satisfaction and makes us feel "special". It's a big part of why we keep returning to this dealership!

I do miss Dick Ruhl though. Now I don't even know who runs the place. That's my only complaint.

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When I saw the Sport Trac truck of my dreams, I swooped in to purchase it from Germain. Expecting a hard sales push given I'm a woman, I was delighted by the attitude and friendliness of the associates I dealt with. I ended up purchasing the vehicle.

I called to schedule an appointment for service, and while I initially experienced very friendly voices on the other end of the phone, my initial experience was challenging and frustrating in terms of having the truck's oil changed along with some touch-up work as part of the agreement when I purchased the truck. I struggled to find someone who could help me work through the situation given my salesperson had left the business.

Thank goodness for Ralph. With pinpoint attention to detail, he personally apologized for the glitch I had experienced and personally stepped forward to take care of my issue. Upon my arrival for service, you would think I was a VIP. Dean opened my door to greet me and it felt as if they (he and Ralph) were falling all over me to step-up the customer service given my initial frustration.

As I waited in their lounge with convenient access to wireless for my laptop, I noticed that the stellar customer service I was receiving was that others in the lounge waiting on their cars were receiving as well. It felt good to know that the customer service was genuine for everyone, and not just to make up for a rocky start.

When they took me back to see my truck, I was shocked. There it sat...beautifully washed, waxed, and the work handled to perfection. Donny personally oversaw every detail and that truck...well, I can only say that when I got to work every guy in the parking lot was drooling...not over me, but over my Sport Trac.

Thank you Germain. You've won me as a customer. Not only because you did the right thing to fix an issue I was having, but because you allowed yourself to be accountable and not make excuses.

Through conversation with these three friendly gentlemen, I came to realize that they have been with the company for quite some time. Obviously, they make a tremendous team and one that was sincerely interested in providing the absolute best customer service possible.

Kudos to you all. I'll be back.

In fact, I've already shared my story with many friends and family, encouraging them to purchase their vehicles from Germain.

At Germain, you can say "so long" to all the car salesman jokes and enjoy the refreshing feeling of being treated with respect.

Then you can go back to your typical lawyer jokes ;)

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