Dean Pontrelli

Good service experience in general. My GLS had an engine oil leak after the first visit (defective engine oil drain plug gasket). The following day, my vehicle was picked up at my off My GLS had an engine oil leak after the first visit (defective engine oil drain plug gasket). The following day, my vehicle was picked up at my office and returned to me later in the day after the leak was repaired More

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Excellent job by Mark Matuszewski in Service. He is the reason why we use this dealership He is the reason why we use this dealership More

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Expedient, knowledgeable, and great professional customer service. They take great care and service to my Mercedes . service. They take great care and service to my Mercedes . More

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Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. More

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Very professional service staff. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. More

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The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great c friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great care. More

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Professional and without reservation the best service any one can hope for and more , the people are superior. Great service!! one can hope for and more , the people are superior. Great service!! More

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Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their s Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their service!! More

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This is the first time I’ve brought my car in for service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix wou service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix would take about 1 1/2 hrs and that was exactly right. More

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Fantasize service! Polite and super fast! Will definitely be back! No issues and everything was addressed Polite and super fast! Will definitely be back! No issues and everything was addressed More

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