Just wanted to take a moment and share with you the experience that my wife and I had this past Saturday when we purchased a new 2012 Chevy Silverado.
Our journey started out over the internet where we first met Delores. Right from the start I noticed a difference in how Delores started to get to know us by asking what we were looking for in a new truck, about our budget, and a host of other details that would allow her to understand where we were in our purchasing process.
Delores proceeded to provide us with information in a way that we felt she truly understood our needs, over a period of several days we corresponded back and forth with Delores, we felt as though we could trust her in a way that we have never trusted any other dealer sales person before.
So early Saturday morning July 14, 2012 we visited the Eustis showroom and met with Delores, feeling a bit apprehensive, after all Delores is a sales person, we looked at a few Silverado trucks and found one that we really liked.
Delores informed us that she was an advocate for her customers and would work hard to do whatever she could to get the price where we needed it to be, so off she went to that magical office that no one knows what goes on in there. A few minutes later Delores presented us with the information, my wife and I looked at each other in utter surprise; for the first time the price of a new vehicle was exactly where we had hoped it would be.
No hassle, no haggling, no arguments, no threatening to leave, no remorse. Next it was off to see the one person everyone hates to go and see, the finance person where magically the numbers always change from what was originally discussed only a few minutes ago.
We were introduced to Bonnie Seabury and immediately we had a felling of trust and respect. Bonnie was a real down to earth person who made us very comfortable. In less than thirty minutes Bonnie clearly explained all the figures, the different options that were available to us and the paper work was completed. but before we left her office we felt as though we made a friend.
In and out with a new truck in under two hours, I think this just might be a words record, you may want to check into that.
taking the truck home, the long way because we loved driving it, we noticed a slight shimmy from the tires. When we got home I sent an email via the VG online maintenance request. Within less than thirty minutes I received a personal and friendly email form Amie Duffy. I though I new Amie for ever, she was very personal, sympathetic, and attentive. Amie contacted Delores first thing on Monday, Delores put me in touch with a Mechanic who explained what I needed to do and how he would help me with this issue. Latter the next day Amie followed up explaining what she did and summarizing what I was told by the mechanic (I wish my wife and I would communicate as well as I did with your entire team at VG).
This email probably sounds like I am rambling on and on, however I want you to know that you have an extraordinary team and it shows. Your team all say the same thing that the difference that they make all starts at the top of the organization; it is for this reason that I am sending you this e-mail to let you know you are doing a great job, one that inspires your team to do and be the very best.
Also keep in mind this is the first time that we have purchased a vehicle dealing with an all female team, this might also have contributed to the pleasant experience that we encountered.
I wish we could afford another car just to go through the experience once again.
Did you find this review helpful?