"Just wanted to take a moment and share with you the..."
Just wanted to take a moment and share with you the experience that my wife and I had this past Saturday when we purchased a new 2012 Chevy Silverado.
Our journey started out over the internet where we first met Delores. Right from the start I noticed a difference in how Delores started to get to know us by asking what we were looking for in a new truck, about our budget, and a host of other details that would allow her to understand where we were in our purchasing process.
Delores proceeded to provide us with information in a way that we felt she truly understood our needs, over a period of several days we corresponded back and forth with Delores, we felt as though we could trust her in a way that we have never trusted any other dealer sales person before.
So early Saturday morning July 14, 2012 we visited the Eustis showroom and met with Delores, feeling a bit apprehensive, after all Delores is a sales person, we looked at a few Silverado trucks and found one that we really liked.
Delores informed us that she was an advocate for her customers and would work hard to do whatever she could to get the price where we needed it to be, so off she went to that magical office that no one knows what goes on in there. A few minutes later Delores presented us with the information, my wife and I looked at each other in utter surprise; for the first time the price of a new vehicle was exactly where we had hoped it would be.
No hassle, no haggling, no arguments, no threatening to leave, no remorse. Next it was off to see the one person everyone hates to go and see, the finance person where magically the numbers always change from what was originally discussed only a few minutes ago.
We were introduced to Bonnie Seabury and immediately we had a felling of trust and respect. Bonnie was a real down to earth person who made us very comfortable. In less than thirty minutes Bonnie clearly explained all the figures, the different options that were available to us and the paper work was completed. but before we left her office we felt as though we made a friend.
In and out with a new truck in under two hours, I think this just might be a words record, you may want to check into that.
taking the truck home, the long way because we loved driving it, we noticed a slight shimmy from the tires. When we got home I sent an email via the VG online maintenance request. Within less than thirty minutes I received a personal and friendly email form Amie Duffy. I though I new Amie for ever, she was very personal, sympathetic, and attentive. Amie contacted Delores first thing on Monday, Delores put me in touch with a Mechanic who explained what I needed to do and how he would help me with this issue. Latter the next day Amie followed up explaining what she did and summarizing what I was told by the mechanic (I wish my wife and I would communicate as well as I did with your entire team at VG).
This email probably sounds like I am rambling on and on, however I want you to know that you have an extraordinary team and it shows. Your team all say the same thing that the difference that they make all starts at the top of the organization; it is for this reason that I am sending you this e-mail to let you know you are doing a great job, one that inspires your team to do and be the very best.
Also keep in mind this is the first time that we have purchased a vehicle dealing with an all female team, this might also have contributed to the pleasant experience that we encountered.
I wish we could afford another car just to go through the experience once again.
"Mike was friendly, down-to-earth and up front. He..."
Mike was friendly, down-to-earth and up front. He negotiated fairly and did not try to take advantage of us. As a woman buyer, he treated me equally (and lots of car dealerships do not). Dolores was also helpful in setting us up with Mike and following up after the sale.
"I would recommend Vann Gannaway Chevrolet for anyone that..."
- Glen H Holden
I would recommend Vann Gannaway Chevrolet for anyone that is looking to purchase a vehicle. I tried to buy a new Volt from my old dealership which I had done business for several years only to be insulted. I had stopped in Vann Gannaway Chevrolet about a year ago and was surprised how friendly that they were. I decided that I would go out and see if I could do something with Vann Gannaway Chevrolet. I would have to say it was a great move because the entire dealership is super and you have to meet them all as part of buying your vehicle. I have bought many vehicles over the past 40 years and would have to say that this dealership has to be the best. I look forward to taking my vehicle in for service because they really treat you as part of their family.
"Excellent Customer service and knowledgable sales rep. ..."
Excellent Customer service and knowledgable sales rep. This is the second car we've leased within 3 months because their approach is truely professional. Thank you.
"We trade vehicles often. This was the easiest vehicle..."
We trade vehicles often. This was the easiest vehicle we have ever bought. The dealership had a very hometown feel and made buying a vehicle enjoyable.
Other Employees Tagged:
"I can't even begin to describe the kindness and hard work..."
I can't even begin to describe the kindness and hard work that Delores and Bonnie did for me and my husband. They worked there tail off to get me into my brand new Malibu and I love it. I would recommend this dealership to anyone and everyone. You are the best! Thank you so very much for everything!
Suzanne and Kevin Howell
"I was very pleased with personal service we recieved at..."
I was very pleased with personal service we recieved at Vann Gannaway. Delores Herman was very knowledgeable about all 3 of the vehicles we looked at before making our final decision to buy the silverado. She continued to assist me even after the purchase was made. I am pleased with my truck and will send anyone looking for a new vehicle to see her at Vann Gannaway.
Other Employees Tagged: