"Quick and very helpful."
Just got my used 2012 Honda Civic Si today and I was extremely pleased with Derek's help. He was friendly, honest, and very helpful. Thanks again Derek!
"Wonderful Service "
Derek Lewis provided excellent service in selling me my new car. He was courteous and even provided a follow up to make sure I was enjoying my new car. KOONS FORD ROCK!
"Wonderful friendly experience!"
I usually keep my cars between five and seven years. My last three cars I purchased at Carmax. However, due to an unsatisfactory Non-welcoming a local location, I went to Koons Ford of Baltimore from a coworker's recommendation. I researched the car online, and the next day received an email. I went to the store the following day, and was greeted by my car waiting near the show room . That was awesome! Derek Lewis was my salesman. I absolutely loved the car, and needed the weekend to think about it. No pressure from Koons. I went back two days later, and purchased the car. Everyone has been wonderful, from Derek, the financial advisor, down to the service center employees. I have never experienced this genuine outstanding customer service from an auto dealership. Highly recommend this store!
"Best experience of purchasing a vehicle "
- Tina Lott
We purchased a Ford Mustang from Derek at Koons Ford Baltimore and he was the nicest, hardest car dealer we have ever worked with. The team of financial people were wonderful. We will never go anywhere else to purchase a vehicle again.
Derek was my salesman was very professional and attentive to my needs I am a small business owner and was in need of a dual purpose vehicle work/pleasure as I have to little ones . In a matter of days he called me with the sweetest Truck I have seen in a long time with super low miles at a great price . Then also had a very pleasant experience with James Moore also got me a great loan at a reasonable interest rate . JUST WANT TO GIVE KOONS FORD A HUGE SHOUT OUT FOR OUTSTANDING SERVICE AND IMPECCABLE CUSTOMER RELATIONS THANK YOU FOR A PLEASANT CAR BUYING EXPERIENCE. John W Sturgill
Other Employees Tagged:
"They were up for the Challenge"
- What the Truck
I was looking to replace my 2002 Ford F-350 Dually. It was a Great truck, but for me it was overkill. I was looking for a 2010 F-150 with a long bed. I searched the web and saw many and drove many. All wanted a price way higher than I wanted to pay. The truck is going to be used to pull my motorcycle trailer and not driven every day.
I can't take credit for finding Koons in Baltimore. That was my wife's find. She saw it and said it was a Great looking truck and priced well. I called and spoke to Derrick Lewis who from start to finish was nothing short of Great. I made a appointment to drive over from Reston, Va and meet wit him to see the truck. We all love it when a person has the answer and doesn't have to go find it. He was courteous his knowledge was great and he delivered as promised.
I told him I'm sold on the truck but I'm married and in our house when buying cars it is a WE thing not a ME thing so he would have to convince us both. Well Derrick, Ray & Steve in finance were up for the challenge and now I have a Great Truck. I'm starting to like it more than my other car (Audi Q7 TDI w/euro sport pkge)
I would buy from them again easily. Love that place with it's very cool owner Who fed us on the day we were there.
"Friendly, courteous, professionals"
- Friendly, courteous, professionals!
My wife and I both agree we had a wonderful sales experience. We initially met with Derek Lewis who stood in the rain while holding an umbrella over my wife and I so that we would not get wet. Who does that these days? He was very knowledgeable and kept us in the loop through the whole process of service that our new "used" car was going through.
We worked with Carol Walker for the financing portion of our experience and it was as if we were meeting with an old friend. She was very engaging and personable while maintaining professionalism.
I will definitely recommend Koons Baltimore Ford to my family and friends and look there first for my future vehicle needs.
Other Employees Tagged:
"Great Service - salesman and finance"
Derek was a great salesmen. He listened to us and got us we we needed. And it was not a long process that I was worried about.
We just purchased our second vehicle from Koons Ford and the experience just as the first time was nothing but enjoyable. The staff is great and easy to deal with. They are attentive listen to your wants and needs and work with you in every aspect of the sale process. Couldn't ask for a better all around dealership experience.
Other Employees Tagged:
"Koons Ford WOWED ME!!! "
I wanted to say I had the BEST experience at Koons Ford of Baltimore because of my salesman Derek Lewis was soooooo FANTASTIC!! He assisted me to find the perfect truck and on top of me finding my perfect truck I wasn't there long at all. If you go to Koons Ford of Baltimore ask for Derek Lewis because he knows Ford! Derek demonstrated EXCELLENT customer service!!! On top of his busy schedule Derek followed up with emails to make sure when I came to the dealership that they had the truck that I wanted. I also felt like Koons of Baltimore found and offered me the best deal! Thank you Koons & Derek!!!!