"Out-of-State Mustang Purchase Experience"
Buying a new car as an out-of-state customer can be a difficult proposition, and doubly so if a trade-in is involved. It requires proper preparation on both the part of the customer and the dealer, and above all requires a level of trust by both parties particularly if the distances are great.
I was just such a buyer from Syracuse, New York. There were not many highly optioned Mustangs locally, and of several that were available the local dealers were not discounting to my satisfaction. Looking for a new car at the end of the calendar year has many advantages, but I was not finding what I wanted locally and frankly the local dealers forced me to look elsewhere. In my subsequent searches I came across Koons Baltimore Ford. The number of Mustangs available at Koons at the time of my search was over 110 in all trim and color options! 110+ Mustangs!!
I narrowed my Mustang down to a single model that was available on their lot. I was virtually introduced to Mr. Mark Rodgers (Sales Manager), and I negotiated directly with him. I was a serious buyer and not a "tire kicker", and he treated me as such. We negotiated both the price of the new Mustang and my trade-in in the course of one day via email negotiations. This was a very smooth process, and he treated me fairly and answered my questions promptly. As noted we closed the deal within a single day.
On New Years Eve at 1:30AM I started my 6-1/2 hour road trip to Baltimore and drove my trade-in vehicle to Koons Baltimore Ford. In the back of my mind there was a nagging concern that once there, something would fall through and prevent either party from fulfilling the requirements of the deal. I was welcomed by Mr. Derek Lewis and Mr. Mark Rodgers. I am happy to report that everything went very smooth and trouble free, and I drove my new Mustang GT Premium home and still made an evening New Years Eve committment.
Without hesitation I would recommend Koons Baltimore Ford. I will also add that if there is a Ford in my future, it will include Koons Baltimore Ford.
"Fast No Hassle Experience"
I found the Chevy Equinox on their webpage and called to inquire. From the beginning of the process to the end my experience with Koons Baltimore Ford was excellent. I was also on a tight time schedule. I was able to look at the car and take it for a test drive at my leisure with no pressure. Came back decided to buy and they had us out the door in less than an hour and a half. Great deal and great service by all of those involved. Big thank you to Derek for helping with the quick processing and providing all the info I needed.
"Great People, Great Deal and Professional Atmosphere"
I needed 3 vehicles for my company. hands down they gave me the best deal. What I didn't overly expect was the way they took care of me. they were very personable and treated me like I was the only one there. I have had it before at other places where, getting a great price meant that they didn't have to treat me like they appreciated me. Koon's couldn't have been nicer. From beginning to end, they were great and did everything they said they would do. Derek was my sales person and he literally was awesome. If you need a vehicle, at least go in and ask for Derek and see what he can do. I'm sure you will be pleased that you did. Wayne R.
"Flew in to Baltimore to buy my Truck! Glad I did!"
- Out of State Buyer
Was a little nervious flying in site unseen, but Derek was great to work with. He was open and honest about minor blemishes in the truck....even took a video for me to point out areas of concern. The truck was in mint condition....better than expected. Great experience!
"Derrick Lewis and all of the Koons staff went over and beyon"
Koons Ford of Baltimore Rocks!!! Derrick and the team found me EXACTLY what I wanted. SOOOOOO VERY HAPPY!!!! 😃😃 Happy Dance!!!! Will recommend Koons to everyone!!!!!! Koons Rocks!!!!
"Recent Car Purchase"
Derek Lewis was extremely courteous and professional. He made our car buying experience a very pleasurable one. We would recommend Derek Lewis and Koon's Ford to anyone wanting to purchase a new or pre-owned vehicle in the future...
"Quick and very helpful."
Just got my used 2012 Honda Civic Si today and I was extremely pleased with Derek's help. He was friendly, honest, and very helpful. Thanks again Derek!
"Wonderful Service "
Derek Lewis provided excellent service in selling me my new car. He was courteous and even provided a follow up to make sure I was enjoying my new car. KOONS FORD ROCK!
"Wonderful friendly experience!"
I usually keep my cars between five and seven years. My last three cars I purchased at Carmax. However, due to an unsatisfactory Non-welcoming a local location, I went to Koons Ford of Baltimore from a coworker's recommendation. I researched the car online, and the next day received an email. I went to the store the following day, and was greeted by my car waiting near the show room . That was awesome! Derek Lewis was my salesman. I absolutely loved the car, and needed the weekend to think about it. No pressure from Koons. I went back two days later, and purchased the car. Everyone has been wonderful, from Derek, the financial advisor, down to the service center employees. I have never experienced this genuine outstanding customer service from an auto dealership. Highly recommend this store!
"Best experience of purchasing a vehicle "
- Tina Lott
We purchased a Ford Mustang from Derek at Koons Ford Baltimore and he was the nicest, hardest car dealer we have ever worked with. The team of financial people were wonderful. We will never go anywhere else to purchase a vehicle again.