"Great Service - salesman and finance"
Derek was a great salesmen. He listened to us and got us we we needed. And it was not a long process that I was worried about.
We just purchased our second vehicle from Koons Ford and the experience just as the first time was nothing but enjoyable. The staff is great and easy to deal with. They are attentive listen to your wants and needs and work with you in every aspect of the sale process. Couldn't ask for a better all around dealership experience.
"Koons Ford WOWED ME!!! "
I wanted to say I had the BEST experience at Koons Ford of Baltimore because of my salesman Derek Lewis was soooooo FANTASTIC!! He assisted me to find the perfect truck and on top of me finding my perfect truck I wasn't there long at all. If you go to Koons Ford of Baltimore ask for Derek Lewis because he knows Ford! Derek demonstrated EXCELLENT customer service!!! On top of his busy schedule Derek followed up with emails to make sure when I came to the dealership that they had the truck that I wanted. I also felt like Koons of Baltimore found and offered me the best deal! Thank you Koons & Derek!!!!
"Derek Treats You Proper, Good time at the Ford Dealership"
Well, I had to pick up a car recently and I was looking around the web and I saw a car I wanted over at Koons Ford in Baltimore. The Car had great features and was priced well below anyone in the area. My salesman Derek Lewis and the Finance Rep Sam Boodou, both were very professional and not high pressure, which is very good. They were also very patient too. Overall I got the car I wanted for a good price and I also got a good warranty for the car. I took possession ofthe car and soon discovered it had an issue with the rotors. I brought it promptly into their service department and it was fixed on the fly within an hour or so without an appointment. Their service advisor Ken Dillon, and the service team were also professional and treated me well. The time spent there was not long at all and their processes seemed to be very efficient compared to other dealership experiences that I have had in the past
"Great Experience "
This dealership was great to work with!!! No pressure sales tactics and very good customer service. Highly recommended!!! The finance manager was super nice also!!!
"Best car buying experience ever"
We were recommended by our friends/neighbors. We've bought several cars over the years, but never have we come across a dealership quite like this one .Everyone was very friendly and polite. Derek was extremely patient with me about finding the right car, and again with my wife one week later. I feel like our needs were difficult, at best, but were met with respect and kindness. Steve was an absolute magician at getting financing where we needed it to be. Above all, Ford makes a really nice product. I feel like I've made some new friends; will be looking forward to my next new car.
"#1 Ford Dealer in Baltimore/Washington DC area"
Derek, Steve and the Koons Ford team, we are happy with our long term relationship and will continue to spread the good news. We have been please with the professionalism and courtesy extended my family! Each time we have contacted you and your team, you have made us your priority to get the deal done and make sure we are happy with your products. We look forward to working with you in the future! Thank you for a job well done...The McPherson Family!
I purchased a CMAX, sight unseen in 2013. I live over an hour and a half away so I was very hesitant on this type of important purchase especially since I don't have a expendable income and my budget is tight. I also haven't had a car payment in over 5 years so I was very nervous. Koons was wonderful and the best car buying experience I have ever had. So when it came to purchasing a second vehicle for expanding drivers in my family I didn't hesitate coming back to Koons. Both purchases I were wonderful experiences and I wouldn't hesitate to go back.
"Derek, Jimmy, and Steve put in days of work when helping..."
Derek, Jimmy, and Steve put in days of work when helping me purchase my first new car. After having some trouble being financed for the vehicle that I had initially wanted, none of these guys took no for an answer. They all worked with numerous banks and found the perfect deal for me, and got me into the perfect truck. I couldn't be happier with the friendliness and customer service, they had given me the truck to drive for the weekend before purchase, filled it with gas, then when I came in to sign the final paperwork they had the trucked detailed and filled again. I couldn't have asked for a more pleasant experience, I will definitely be a repeat customer and would highly recommend these guys to anyone in the market for a new vehicle. Thanks Again, Matt Brown
"Derek was outstanding. I went into the dealership just to..."
Derek was outstanding. I went into the dealership just to look at the WV Beetle. I ended up very happily trading in a Honda Civic and purchasing a VW Beetle that was pristine and that had been checked out mechanically.I was treated very courteously. This was by far the very best car shopping experience I ever had and would stongly recommend the staff at Koons to anyone who wants to buy a quality used car. Derek was professional, informed, considerate, available to answer any questions and a pleasure to work with!
Other Employees Tagged:
Derek and the entire managerialand finance group