5 Reviews
Write a Review5 Reviews of Diego Martinez
December 03, 2023
For a “luxury” car dealership they are the worst. I have had fords in the past that are more on top of their game when it comes to service. This dealership is excellent at getting you in a car but I have had fords in the past that are more on top of their game when it comes to service. This dealership is excellent at getting you in a car but After that it’s all downhill. I have been waiting since June for my car to get a repair and it’s not The first time it’s a pattern with them. Always behind never a quick fix and we’ll absolutely no service no return calls no response from Emails. They are the absolute worst. First Purchase and last it’s not worth the $$ you pay if you have to always deal with crap like this for a overrated car that doesn’t hold up between recalls parts being faulty and parts never in stock or simply just so slammed they aren’t ever prepared, staffed, and/or all of the a above. Service Manager like any manager sets the tone and is of absolute no help with a major defensive attitude. More
September 06, 2023
This place is bad for repairing your vehicle. I took my vehicle in on a Monday and had to walk to a rental company over 1 1/2 miles away. I called them on Wednesday to be told John Anthony had b I took my vehicle in on a Monday and had to walk to a rental company over 1 1/2 miles away. I called them on Wednesday to be told John Anthony had been sick so the service department hadn't started on my vehicle. John Anthony told me my vehicle shoud be ready by next Monday or Tuesday. I call the Wednesday, Diego told me my vehicle was done since John Anthony was sick again. Drove almost home and the check engine light came on again. Drove back and picked it up again on Saturday. Didn't even get a mile down the road and the check engine light was on again. I took it to a local repair shop. Turns out the dealership didn't put a hose back on but everything else checked out. Poor communication and poor service. Don't go here if you want your vehicle actually fixed. More
Other Employees Tagged: John Anthony and Ryan
September 17, 2021
My car has been in the shop since April to July is broken down again and now they're saying it's more money first time to pay 7,000 now they ask for 3000 more in the car is not fixed down again and now they're saying it's more money first time to pay 7,000 now they ask for 3000 more in the car is not fixed More
Other Employees Tagged: Brent Rieger, Michael McGovern, Nick Patel, Wayne Pulcher, Baptiste Bidonde, Jason Adams, Marcus Hawkins, Jason Daniel, Jimmy Snell , Derek
January 30, 2015
2015 RR Evoque Walking into a luxury dealership can be a bit overwhelming, however my salesman truly took the time to make me feel like an individual and not just a Walking into a luxury dealership can be a bit overwhelming, however my salesman truly took the time to make me feel like an individual and not just a number. He's very knowledgeable of the product he sells and definitely helps you make a seemless transaction. More
Other Employees Tagged: Nick Patel
March 28, 2014
5 Star Service Diego, you are the definition of 5 Star service. You were a major factor in buying our new LR at LR Dallas, you're our service guy for life. You're an Diego, you are the definition of 5 Star service. You were a major factor in buying our new LR at LR Dallas, you're our service guy for life. You're an asset to Land Rover Dallas, I hope they appreciate your level of service and attention to detail. More