Don Cepek

Excellent customer service. Professional and courteous. Good communication. service area is clean and best. Nice reception area with BMW merchandise. Professional and courteous. Good communication. service area is clean and best. Nice reception area with BMW merchandise. More

by DIANA J Verified Customer Verified Customer

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I appreciated the consistent communication (updates) on the status of my car. When a loaner car wasn’t available, transportation was provided. Thank you! the status of my car. When a loaner car wasn’t available, transportation was provided. Thank you! More

by BOHRER.8 Verified Customer Verified Customer

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Always recieve top notch service when coming here. The advisors are bright and friendly and the technicians are thorough! The advisors are bright and friendly and the technicians are thorough! More

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Super helpful and friendly staff. They always taken good care of every vehicle I took here so far, always honest and advising + they’ve been wallet friendly with my necessities They always taken good care of every vehicle I took here so far, always honest and advising + they’ve been wallet friendly with my necessities More

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Excellent service (as always) great communication. After I left, I noticed an issue with the electronic locks and starter. I went back and made another appointment to have it checked. I don't know wh After I left, I noticed an issue with the electronic locks and starter. I went back and made another appointment to have it checked. I don't know why it wasn't checked and discovered prior to leaving.... More

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Brought in our 2001 z3 for radio code reset since battery was replaced and could not get it done and was told no parts are available so go aftermarket. Disappointing. was replaced and could not get it done and was told no parts are available so go aftermarket. Disappointing. More

by MANNY29 Verified Customer Verified Customer

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Super accommodating! Even though they were fully booked for several days, They were able to fit me in when I had an issue with my cooling system on a cross-country road trip. Many of the techs are true en for several days, They were able to fit me in when I had an issue with my cooling system on a cross-country road trip. Many of the techs are true enthusiasts, too! Highly recommended. Jim and his service team rock! More

by bmwkids Verified Customer Verified Customer

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Men's toilet broken. I don't know why I had to go to the parts department to get the key I purchased since I was getting service on my vehicle. Somewhere in the $475 spent on the key an employee could've wa parts department to get the key I purchased since I was getting service on my vehicle. Somewhere in the $475 spent on the key an employee could've walk the key over to the Service Dept. It took a couple of trys to get the key programmed but eventually we had success. I never received the estimate of other maintenance that was suggested by technician. I was very displeased with my visit to my local BMW. More

by TOPGUNN005 Verified Customer Verified Customer

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Great service from John. He was able to order my car and have it come in exactly when I wanted. Very professional throughout the process. have it come in exactly when I wanted. Very professional throughout the process. More

by RSEVERA33 Verified Customer Verified Customer

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Great people. Great service. Christian, Cassie and Zack great people. Thank you very much for everyone's help. I hope they will continue to treat my car as thiers. BMW Middleburg heights are good people. T great people. Thank you very much for everyone's help. I hope they will continue to treat my car as thiers. BMW Middleburg heights are good people. Thank you More

by Michael Verified Customer Verified Customer

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