Doug West at Suburban Chevrolet

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug West

My Review of Suburban Chevrolet:
I had my first experience with the Suburban Service Dept. today and was very impressed by Doug West who was very helpful and pleasant. I will definitely go back for service needs.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug West

My Review of Suburban Chevrolet:
I called Doug at 3:45 pm believing my first vacation with my grandsons was going to end because of a problem with my Avalanche's electrical system. He told me to come in right away and I drove out of the service area in time to take my grandsons to dinner.

Yes, he solved my problem, but more importantly, he really cared about my problems and was committed to making sure it was solved in time for me to rejoin my grandsons for dinner that evening.

What a great testimony to his organization as well as to Doug. That's extraordinary service.

Laurence Hall

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Crowder, Ben Pridemore, Doug West

My Review of Suburban Chevrolet:
I have bought close to 9 vehicles so far in my lifetime (not a lot - but I'm in now way a newb) - I also worked in the Finance & Ins Dept of a dealership for a year or so - back in the 90's... so again - I'm setting the stage - that I'm NOT a "newb"...

So my "humble opinion" is one that has credence and should be taken seriously... and here is my advice:

You are an idiot if you shop anywhere else.

(sorta kidding)

The service department was fixing a friend of mine's car - and I happen to come across a car on the used car lot while I waited - the salesperson was absolutely the easiest going/laid back, and down-to-earth guy. Scott deserves the "likeability" award for the month.

Even if the numbers had NOT worked out that day - I think I would have continued to shop on their lot. Great bunch of people.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug West

My Review of Suburban Chevrolet:
This was my first visit with my Saturn. Doug was great! He went out of his way to take care of my issues. I have been in customer service for over 35 years and enjoy seeing a dealer and employee that sincerly care about the customer's needs. Thank you....Ted Jones

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