This the second Jeep we have purchased from Bill Larson. Both times the whole process was flawless. Everyone works together as a team. A great dealer dealership!
"Love my new Jeep GC Overland"
All the staff are professional and make you feel good while buying a car. They knew exactly what I wanted and made it happen. The whole process was smooth and effortless. Ryan was especially helpful making sure all my questions were answers and I had an excellent experience
My service associate was Eric ryalls he was very professional and timely with his information. He was very informative on my vehicle . And made a point to call me after the sale also to see if i had any questions
"Amazing Professional Nonstressful"
I went to Branhaven Feb 2016 and had a great experience. I have always been nervous when it comes to getting a new car but not here. The minute you walk through the door you are treated like royalty, from the receptionist -salesman- to signing your papers sealing the deal. I was never once pressured into getting a car. They really listened to what my wants and needs were and helped me along into the right choice for me. I highly recommend coming to Branhaven to anyone!
"2016 Jeep Grand Cherokee"
This car buying experience was smooth and relatively painless. I was looking for a specific Jeep and visited on a Monday afternoon and by Thursday afternoon I was driving my new car. On my delivery day, I was on a time crunch and both Eric and Jonathan were respectful of that and went through the as fast as they could with still making sure my questions were answered and that I understood the new features in the new Jeep. Eric also followed up with me to make sure I was enjoying my new purchase a few days after the sale.
"TERRIBLE QUALITY OF WORK & EXPERIENCE from ERIC RYALLS"
ERIC RYALLS greeted us fairly and was able to find the vehicle I requested to test drive. He kept asking us what made us drive all the way from where we came from to Branhaven although. It was only a 30 minute drive. He acted as if we drove from Baltimore, Maryland to come check out a vehicle which wasn't the case. Long story shot, Eric stated he was going to call me by the end of the day to give me a quote on the vehicle I was looking to finance and I never got that call. So I emailed him, didn't get a reply back. I called the next day, Sunday and ask to speak to him, the lady at the front desk put me on HOLD for 6 minutes to come back and tell me he is unavailable, but she took down my contact info and supposedly presented Eric with it. Monday-Tuesday came and I still haven't heard from ERIC RYALLS. I decided to check Brandhaven's inventory on the website and noticed the SUV i was looking at was NO LONGER LISTED. But that's okay.
My main point is, he stated he was going to call me back at the end of business hours Saturday to specify quotes, but never did. At least have the dignity to call the customer back and state 'your sorry but the vehicle was sold to another buyer, but we can search for another vehicle that meets your criteria'. I feel as if Eric Ryalls used me as leverage to close in on a sale with another buyer. Also, questioning me why I drove all the way to Branhaven is unnecessary. Obvious the near dealerships didn't have what I wanted or the price wasn't adequate.
Would I ever recommend someone to this dealership? SADLY, NO!
---Horrible experience ever.
"Another Tremendous Job by Branhaven"
- Frank J
This is the fourth Jeep I have purchased from Duncan Brodie, the General Sales Manager at Branhaven and the experience keeps getting better. Branhaven's inventory selection is exceptional and Duncan and his sales team are pleasant, accommodating and true professionals. Ryan Hall was the salesman I worked with during the transaction and he was fantastic, impressive with his depth of knowledge and took care of every detail. Jonathan Minichino handled the financial part of the deal flawlessly. If you want a honest and fair deal without any high pressure from a first class dealership with exceptional personnel, Branhaven is the place to go.
My wife and I are very satisfied with our experience with Branhaven. Steve, our sales consultant, was extremely professional, accommodating, and transparent. We visited multiple dealerships, and Branhaven offered a very competitive deal. But, what impressed us the most was the quality of customer service....we felt very comfortable there. Paperwork went smoothly, and Nathan was great to work with. We both highly recommend Steve and the Branhaven dealership.
"Smooth transaction, easy to work with."
The title says it all. I'm very pleased with my experience at Branhaven Motors, and in working with Mr. Greenspun. I thought I knew what I wanted in my next vehicle, and after Brandon asked a few questions, we determined that based on rebates available and the priorities around my wants vs. needs, a -less- expensive vehicle was going to meet my requirements. From start to finish, we did the deal is less than a week, I got the vehicle I wanted at the terms I could afford. I'm very pleased with this experience, and would recommend Branhaven Motors Inc. to anyone looking for a Dodge, Chrysler, Jeep or Ram.
"Knowledgeable, friendly salesman"
- Gail & Barry
Michael Polvere was very friendly and helpful finding the SUV we were looking for. Once we found the SUV he was knowledgeable on all the aspects of the vehicle. He went thru the entire Jeep explaining all the features with us. One of the best experiences we have had at a dealership. I would recommend him to our family and friends in the future!!
Gail & Barry