I have worked for my company for 23 yrs and I have been in several position with the company. I always go above and beyond for my internal and external customers which separates me from most of my competition. The experience I had after walking into the dealership for the first time last week was excellent. I just happen to meet a customer of Branhaven's I hired several years ago who since retired from our company. He told me that he purchase 3 cars from Johnathan and he is very good.I met Jonathan my salesman last week and I told him I was at least 6 months away from the purchase. He is a very well put together young man with passion for his job and a drive to succeed. Since I am not an impulse buyer I went home and discussed it with my wife and explained how I met a great kid today and he reminded me of myself several years ago.
That being said my wife and I went back on Saturday to look at the Truck. Jonathan was not expecting me because I told him I would not make any decisions for six months and he should touch base with me then. He came right over and remembered me and made my wife and I feel very comfortable. Obviously the goal for them is to sell cars but they do not push you into feeling as if you wished you never pulled in the driveway. He took the time to show my wife the truck and took us for a ride. When we got back to the dealership I once again left to gather my thoughts with no pressure but an understanding that there was some interest on both sides.
Several hours later I returned back to the dealer and the sales manager came up to me to introduce themselves, invited us in the office and we didn't even converse about the Truck I wanted to purchase. Now I knew why Jonathan was the worker he has become. Duncan and Carlos who are the sales managers (want you to buy a car obviously or they would not keep their jobs) want to make sure you are making the correct decision so you are placed in the correct vehicle.
After taking in the whole experience I purchased a Dodge 1500 Limited with the 3.0 Diesel motor, This truck was driven by the sales manager Duncan prior to the purchase. He called me just a few hours later at 9:00pm to ask me how did I enjoy the ride home and was I happy with the vehicle, that said a lot about him. He is a guy that works many hours in a week and probably just got home but took the time to make the call.
It is roughly 5 days since I stepped foot in Branhaven for the first time but my experience has been very good. I am not an easy guy to please and this is the first time in my 49 years that I moved forward before the time I allotted in my mind. Obviously it will be important to see how they handle a situation if I even have one down the road.
I would tell you that if you are looking for a car you should go to Branhaven you will not be disappointed. I would even say that any dealer should go to Branhaven so they can learn how a customer wants to be handled. Oh yeah, the coffee wasn't bad either!
I Recommend This Dealer:
Did you find this review helpful?