Dustin Smith at Brown's Toyota of Glen Burnie

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Dolch, Sean Owens, Dustin Smith

My Review of Brown's Toyota of Glen Burnie:
I am happy with the deal I got. The customer service was good. Unlike most dealerships I have been to, I did not feel pressured here. That made the overall experience much better. I would definetely recommend this dealer as well as the sales rep I worked with, Bill Dolch.
The finance rep (Shawn) was awesome. I beleive everything was handled well. After I left I forgot my wallet, phone and keys. Dustin (the sales rep) found them and kept them in a safe place nitl I returned to pick them up. I felt like that was a sign of honesty and integrity.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Glenn Church, LaMont Matthews, Mark Nicholson, Dustin Smith

My Review of Brown's Toyota of Glen Burnie:
I had visited many dealers over the past 30 days. I did not have any luck in an attempt to purchase a new Toyota Tundra truck. My decision was being based off selling my 11 year old Tundra. When I did, I saw a Tundra that interested me at Brown's. I had an extremely positive experience with 4 employees at Brown's. LaMont and Dustin were very helpful in getting me the truck I wanted. Glenn was great in explaining everything about the truck to me. Mark handled the finance and allowed me to check the numbers twice while making me laugh the entire time. Financing can be an extremely nervous part of buying a vehicle. I have excellent credit rating and Mark quoted me a very good interest rate. It all worked out great...I couldn't be any happier! I have a buddy who is looking for a Tundra in the next couple of months....I will do everything I can to bring him over from the eastern shore to Brown's.
I could not have asked for a better situation while deciding on buying my new Tundra.

Thank you and please thank the great guys that helped me,

Martin T. McGinty

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Clever Bautista, Dustin Smith

My Review of Brown's Toyota of Glen Burnie:
I came to the dealership Wednesday a week ago as Justin had been recommended to me by a friend who knew I was looking for a small, used car to fit in my townhouse garage. He took the time to show me what was available, he was very friendly and professional. I did some research on the particular model I had in mind, Brown's Toyota had the best price! I returned Friday for a test drive and found myself in the capable hands of Clever. He took the time to explain the new technology in my car, the safety features and we went off on the test drive. Then and there, I bought the car. Justin had quoted me a price, and Clever honored it with just one trip to his manager. The paperwork was handled smoothly and Saturday morning I picked up my "new" car. This was the best experience in buying a car I have ever had. No hassle, no haggling, no returning to the manager time and time again. Clever again took the time on Saturday to explain the car to me. He was also friendly and professional, in fact everyone in the used and new sales areas was very friendly. My buying experience was a huge success. Thank you again to everyone at Brown's Toyota.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Adams, LaMont Matthews, Mark Nicholson, Dustin Smith

My Review of Brown's Toyota of Glen Burnie:
Had a great experience purchasing a new car from Browns. Their website had accurate information on new cars in inventory, including specific detail on options installed on each vehicle (this is rare among dealer websites). Brown's website also had the best price I had seen after 2 weeks of shopping online and at dealerships. I found the exact vehicle I wanted on their website, called to confirm details and that it was still in inventory, then made an offer that was quickly accepted. Confirmed details by email, then picked up the new vehicle about a week later. Everyone was a pleasure to work with - honest, straightforward, helpful, friendly. Absolutely would buy again from Brown's.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Gabriel, Sean Owens, Dustin Smith

My Review of Brown's Toyota of Glen Burnie:
Dear Toyota,

Charles, greeted me with a smile...was not pushy. I knew just what I wanted because I was a former Toyota customer. The trade in and price would be the major factor. I knew I could NOT go over my budget to finance this car and wanted no surprises at the time of signing a contract. I had financing arranged with my credit union before I left home but Toyota beat the price ...so with Tax, tags and trade in I drove out with my 2010 white, Toyota Corolla and a happy camper!

Thanks to Charles, Dustin and Sean. They made my first experience with Brown's Toyota a great one. I will recommend this dealer ship to anyone considering a new car and their sales team.

Oh, PS. I left my laptop underneath the driver's seat of the 1999 Corolla I traded in and didn't discover it until I got home an hour away from Browns dealership. I called Charles in a panic at 11:30pm. No problem, he took care of it for me. The next day was his day off, but Charles secured the computer and had it held for me as I made my voyage again across the Bay Bridge.

Yes, I would say Brown's Toyota get's five STARS!

Sincerely,

Cynthia Nicklin


Oh one more thing....Their "strength" is the listing of their prices fairly with the discount price for everyone to see before hand. No going through collecting data and getting back to you. I found this to be very "user friendly".

The other dealerships around made you go through hoops on the computer to submit the make, model, and email info, before they report back to you with a quote.

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