FIAT/Alfa Romeo of Austin

Great job by Yaro and Jamie (finance) Did everything they said they would and beyond. they said they would and beyond. More

Excellent service from the Taylor dealership Patrick Swen Andrew & Jeff! Thank You! My next car will always be from Nyle Maxwell!!! Andrew & Jeff! Thank You! My next car will always be from Nyle Maxwell!!! More

These people are terrible. I had to take my Fiat 500X in to have the engine replaced as the result of a recall. They kept the car for a week and refused to give me a loaner o I had to take my Fiat 500X in to have the engine replaced as the result of a recall. They kept the car for a week and refused to give me a loaner or pay for a rental. The service manager said he would check with corporate to see what could be done. Its been 2 months and he has not gotten back to me and he also does not return my phone calls. Also since getting the car back there are multiple issues with the entertainment/GPS system. I really like the car, but this dealership is just plain awful. More

If we could give ZERO stars or MINUS Stars we would. We purchased two fiats, one less than 24,000 miles and had to replace the engine. The customer service in the service department is horrible. They ca We purchased two fiats, one less than 24,000 miles and had to replace the engine. The customer service in the service department is horrible. They cannot be reached, they do not return calls and the new engine that was installed already has the "needs oil light on"(which was the same previous issue) The new motor install was a fail, plus no rental available. Our other Fiat is at the service department, but they have failed to communicate what is wrong with the vehicle. BUYER BEWARE! DO not think for a moment that they care, once they have your money... you are pretty much on your own. They should permanently shut this place down! More

This is the worst car dealership in Austin Texas. And it seems that Alfa Romeo they just added to their list of prestigious brands is a car that is truly Italian which means it will break all the tim And it seems that Alfa Romeo they just added to their list of prestigious brands is a car that is truly Italian which means it will break all the time with faulty engine lights coming on even when the car is just brand new. Problem is trying to repair us Italian stallion a.k.a. alpha Romeo you'll have to go through the xxxx of dealing with the local dealer in Austin. They are very backward thinking not customer oriented nor are they true representative of these prestigious friends they represent like Maserati and Bently which all services done from one tiny space. I highly recommend you stay away from these brands and this dealership as there are totally useless and totally irresponsible for the Browns there a percent even if you buy a brand new car. I have been to Toyota show rooms that are 10 times better and 10 times more sophisticated and 10 times more elegant. You have been warned More

Great Service, Great Dealership First let me say for those who buy a certified used car the lifetime warranty on the engine, and transmission is not through the brand of your car suc First let me say for those who buy a certified used car the lifetime warranty on the engine, and transmission is not through the brand of your car such as the guy whose mother bought the Audi, its is through Nyle Maxwell and it is his dealerships Forever Warranty. Don't take it to another dealer or they will charge you. Now with that out of the way I took my daughter here to buy her first car, a Fiat 500 pop, and they were kind and courteous, and when I asked for 500 more on my trade in they gave it to me without a fight. Also they got the interest rate MUCH lower than what we were expecting for my daughter's first car. A week later we get a call from the dealership and they need my wife and daughter to come back in because they've been able to get a better deal on the costs and my daughter's payment will be even lower than what it was originally. That is great service from a great little dealership. And for those wanting loaner cars? Fiats are low entry cost cars. They don't have a lot of margin built in to cover things like loaner cars, so don't be expecting the moon when you are buying the moon. More

BEWARE OF COURTNEY IN PARTS/SERVICE CENTER Courtney, a parts advisor, was absolutely terrible. I tried calling to get a spare key made and she was not having it. Polite as my phone voice was, C Courtney, a parts advisor, was absolutely terrible. I tried calling to get a spare key made and she was not having it. Polite as my phone voice was, Courtney's tone was pointed and rushed. I kindly asked her to reach out to the company I have paying for the key and she abruptly tells me " I won't call them. They have to call me"... OK, first of all CHILL. I can have that done, it's literally just a phone call. I have the company call Courtney's direct phone line, but she is so unwilling to help and, although I have them contact her, there was no resolve. She didn't budge. So at this point, I'm furious. WE HAVE THE PAYMENT READY, yet Courtney is unwilling to accept it for whatever personal reason. She didn't even bother to call me back. I had to call back. I don't know where she gets being so rude from, but it's certainly not acceptable or appreciated in this field of work. I called back and spoke to Cassandra and let her know about my dissatisfaction with Courtney. I was ready to take my business elsewhere, however Cassandra is helpful and willing to listen. She tells me that they will call the 3rd party paying for the key and get this sorted out. Courtney still had to email me my receipt and even her emails were vapid. When I arrived to pick up my key, Courtney hands me the new key and tells me that I have to pay to get it programmed. WHAT? With all the straight to the point emails she had sent me, she never once mentioned that I would also have to have it programmed for an additional fee, which meant getting my 3rd party re-involved. All it would have taken was a simple explanation via email, but she neglects to inform me. I legit thought that after we had paid the $175 for the key we were ready, set, go! Nope. There's an addition $73 fee to program it. Whomp, whomp, whomp. The price was not the issue, but Courtney's complete lack of communication was deplorable. This was my first experience with Fiat Austin and it truly deserved a one star review due to Courtney's salty attitude. However, I'll give credit where it's due and Cassandra shined through. Also, Craig in parts was very helpful and was able to speedily process the new payment for processing and had me on my way. If I have to get another part from this FIAT, I'll again request to work around Courtney or find another place. More

WARNING! Scam Alert DO NOT buy from this greedy dealership! They have a "promotional gift card" when you buy that you will never actually see. I have been led around in c DO NOT buy from this greedy dealership! They have a "promotional gift card" when you buy that you will never actually see. I have been led around in circles with this issue and have yet to receive it. Is it that difficult to find an honest, understanding car establishment today? So sad More

Daughter's Fiat Had a great experience and wound up buying a Fiat for my daughter who is off to college soon. We purchased a nice sporty Red 500 and it is sharp. Had a great experience and wound up buying a Fiat for my daughter who is off to college soon. We purchased a nice sporty Red 500 and it is sharp. More