Dealership Experience
9 yrs, 9 mos
Industry Experience
16 yrs, 10 mos
Languages Spoken
English
140 Reviews
Write a Review140 Reviews of Emmaly Garland
April 10, 2024
The repair service was excellent and included a loaner because my car would be held overnight. However, no one satisfactorily explained to me why I had to pay $940.00 for a repair that I think should be c because my car would be held overnight. However, no one satisfactorily explained to me why I had to pay $940.00 for a repair that I think should be covered under warranty. My CR-V Hybrid is less than two years old and has about 14,600 miles on it. The cable behind the inside rear view mirror broke, and the whole structure had to be replaced. Why is this not covered under warranty? I didn't break it. It would appear to have been somehow defective. An answer would be welcome. We live in Springfield, have purchased several cars from you, and thought there would have been an explanation for this charge. More
Other Employees Tagged: The woman who manages the rental cars. 5*
April 01, 2024
always helpful friendly quick to response and detail to me what needs to be done me what needs to be done More
Other Employees Tagged: Larry Cook
March 26, 2024
Emmaly was very helpful and explained all of the headlight functions to me. She was knowledgeable and patient. headlight functions to me. She was knowledgeable and patient. More
Other Employees Tagged: Curtis Grow
March 22, 2024
Excellent service as always, but I'm disappointed that the needed repair is not under warranty. For the cable to break when the vehicle has only 14,200 miles on it doesn't seem right to me. Oh, well ... A the needed repair is not under warranty. For the cable to break when the vehicle has only 14,200 miles on it doesn't seem right to me. Oh, well ... And the estimate for cost of the part and installation is approximately $950. I wonder how many others have had this same problem. More
Other Employees Tagged: A Black woman service writer, Myk...?
March 20, 2024
They do a great job. I have bought many cars from this dealership in the past. I have bought many cars from this dealership in the past. More
Other Employees Tagged: Craig Schmidt, Tammy Boyd, Curtis Grow
March 19, 2024
Service was fast and preformed well. Sam is a good asset to your store. Service people seem very good. Sam is a good asset to your store. Service people seem very good. More
Other Employees Tagged: Matt Szidon, Tammy Boyd, Bob Lindsay , Sam in service